An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tagDiv

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from tagDiv:

http://forum.tagdiv.com/ (preferred) or contact@tagdiv.com

In general we try to help you with all the issues that you have while using our products but just for the record here is the list from themeforest default support template:

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization services

Frequently Asked Questions

how to remove the moving circles?

in custom.js comment header_animation(); out by changing it to //header_animation();. After that just edit the css to remove the background from the div (line 174 and 783 – or search for bg_header.png in the css)

Do you have a contact script?

I’ve made a patch for you that makes the contact form work. You just unzip it in the root of the theme (one file will override page_contact.html and the other file contact-script.php holds the email settings).

http://tagdiv.com/theme/users/cleanes-contact-script.zip

We will update the theme in the following weeks to have this integrated on TF, till then you can use this patch.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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