Discussion on Cleanple - a powerful and elegant WordPress theme

73 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States
Mobloggy Purchased

The theme version is 1.0 I’m reading the forum on changing the administrator/admin-script.php like Kate is telling me to. I don’t have any way of getting the new version that Kate says they already fixed the problem. Can my Cleanple be updated so I don’t have to do any changes to any php files? I don’t want to mess with the code.

cmsmasters

Ok, no problem. Just submit a ticket and our support agents will do it for you. :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
manille Purchased

Hi! :) Thank you for this wonderful theme.

The design is really very important for me to showcase my illustrations. My question is, is it possible to have a transparent header (all parts orange on my screenshoot) and take off the dotted line ? http://cats.arts.free.fr/screenshoot.jpg I would like to see my background instead.

What is the name of the file to edit and the line to get what I want.

Thank you!^^

cmsmasters

Hello. I’m very sorry for a delayed reply. Thank you for your patience.

Our developers can help you to configure your header in a way you need, but with one condition. As you have there fixed layout, there are shadows behind the header (http://screencast.com/t/gKIbPX1yR ), which can’t be removed. If it’s ok, please, feel free to contact our support team and submit a personal support ticket here. You may refer to this comment at Themeforest. They will help you as soon as possible :)

Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi I update my timthumb.php for security reasons and now the piecemaker3d slider does not work anymore. are there any tips that you can give me ?

cmsmasters

Hi. Thank you for using our theme.
Are you sure you haven’t made any other changes – adding plugin or some custom code?
We need to see your web site, using FTP and wp-admin access.

All support is given through our Support Forums or you can create a personal support ticket.

Yet it’s hard to say what happened so, please, create a support ticket, and we’ll get back to you as soon as possible.
Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Can you please check http://www.hbcnieuwbuinen.nl ? I changed the logo and now i’ve got a lot of trouble on the pages. Thanks! I hope you react soon!

cmsmasters

Hi, thanks for purchasing our product!
It’s hard to say what happened.

What version have you been using? Is it the recent one 1.2.1? If not, please, update the theme.

Anyway, it would be great to see the back-end.

Please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Don’t forget to provide FTP and wp-admin credentials so we could study your issue deeply.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
Ciroza Purchased

twitter widget isn’t working – is there a plan to update it? tnx

cmsmasters

Hi, thanks for purchasing our product!

All support is given through our Support Forums or you can submit a personal support ticket.

We are ready to examine the issue. All you have to do is submit a support ticket here.
Try to explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred, preferably using screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi there, nice theme with sliders. Thinking of purchasing… Is the theme responsive? Are the sliders all built into the theme or are they setup so they can be installed individually for easy updating? Thanks

cmsmasters

Hi. Thank you for being interested in Cleanple. You see, this theme is not responsive and has built-in sliders.

We have new more flexible and plugin compatible themes. They have separate slider plugins coming with them. Here are some of these works:
Halsey WP theme,
Crystalline WP theme
and Increase WP theme.

Also we can advice you the Goldenway WordPress theme – it has built-in sliders as well but it’s responsive and quite powerful. If you’d like to learn more about it you may read its online documentation:
http://goldenway-docs.cmsmasters.net/

Should you have some more questions please feel free to ask :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Thanks for the theme, really love it. I’m having trouble adding my header logo. Everytime I upload an image, I get an error message: “if (window.jQuery == undefined){ document.write(unescape(“%3Cscript src=’http://mmbinnovationsdemo.com/wp-content/themes/cleanple/js/jquery-1.6.4.min.js' type=’text/javascript’%3E%3C/script%3E”)); }”. Any idea how I might be able to fix this? I have tried uploading diffrent images and sizes.

cmsmasters

Hello. Thank you for using our themes.

First of all, try to deactivate your plugins one by one and see whether one of them affects. We haven’t made any tests and can neither confirm nor deny, that our theme would work properly with any plugin, except of WordPress Importer or Contact Form 7 (which are 100% compatible).

Also check if your wp-content/uploads has 777 CHMOD settings. The image for your logo should be no bigger than 2MB.

Next step. Please make sure to use a recent theme version 1.3.1. If you’ve been using older version you should update the theme:

  • Follow to your Downloads tab on Themeforest and click “download” to get the fresh theme archive.
  • Unzip it and follow to Updates/Fix_1.3.1 and open readme.txt, you’ll find the instruction on update there.
  • Basically you should replace some files at your server.
  • Copy “cleanple” folder from Fix 1.3.1 to your server “wp-content/themes/” and replace existing files.
But please, make a backup beforehand – just in case. If you have made some code changes in style.css, the update can harm your customization. You should copy changed code to the new file.
Please note, that all plugins have to be deactivated before update.

For further assistance, please, submit a personal support ticket here.
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Thanks for the help. One final question. I have 5 main pages so I have them set as my navigation pages in the header. I want them all on one level (side by side). Howvere, it drops my last 2 main menus on another level in the header. How can i fix this? Thank you again for all your help.

cmsmasters

Most likely you should edit your Menu Left position parameter (just reduce it):

menu left position Cleanple

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I’ve used the contact form builder within the program but it won’t submit the email. I’ve created the form, intalled it in the page as in your instruction on your site, but when I hit the submit button, it takes me back to the top of my page and does not send the email. Any ideas?

cmsmasters

Hi, thanks for purchasing our product!

We need to see what happens on your end.

All support is given through our Support Forums or you can submit a personal support ticket.

We’re ready to examine the issue. Could you, please, submit a ticket to get personal assistance?
Try to explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred, preferably using screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello i got crystalline before and now im interested in this one, i just have a couple of questions :

Does Cleanple have the same visual content composer thank crystalline?

it was actually just one question, lol,

im thinking in gwetting this one asap so i need to know bout the visual content composer .-

thanks

cmsmasters

Hi. Thanks for your question ;)

In fact Cleanple as well as other earlier themes (such as Willbridge, Expresso, Brilliant, Ambleside, Goldenway, Echolake, Shepard, Kindness, TryMee, Oakland, Qreator, Pacifico, Clockstone) has no Content Composer. Also it is not responsive (like Pacifico and Clockstone).

Maybe you’ll find something suitable from our latest products. Some of them are:
Increase – Premium Business WordPress Theme
WhiteBlack – Premium Business WordPress Theme
Riviera – Portfolio WordPress Theme

All of them are responsive, plugin-compatible and have a Content Composer.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Since I updated to wordpress 3.6, I can no longer access my Cleanple Settings. If I click to add a new form or change any settings (general, styling, SEO, ect.) nothing happens. I have deleted all my plugins and nothing seems to work. Any idea of what to do. I thought about deleting the theme but I don’t want lose all my theme settings.

cmsmasters

Hello.
Sorry for any inconveniences the issue may have caused.

In fact we have performed an update for Cleanple to be compatible with WP 3.6.

To update the theme, please, follow to your Downloads tab on Themeforest and click “download” to get the fresh theme archive. Then unzip it and follow to Updates/Fix_1.3.2 and open README.txt, you’ll find the instruction on update there. Basically you should replace some files at your server. Copy “cleanple” folder from Fix_1.3.2 to your server “wp-content/themes/” and replace existing files.

But please, disable all plugins and make a theme backup beforehand – just in case. If you have made some code changes in style.css or any other files, the update can harm your customization. You should copy changed code to the new file.

After update please activate “Twentyttwelve” or any other theme and then activate Cleanple again.

Default-user

I’ve tried the mentioned steps but no chamge. I need to add a new contact form and change my header settings. Any other ideas?

cmsmasters

Most likely you’ve installed an update improperly or haven’t cleaned up the browser cache with Ctrl + F5. The update should work.

We are ready for troubleshooting though.
I kindly ask you to submit a personal support ticket here.
Please describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials – it’s very important that we have a chance to look into your admin/server to figure out what goes wrong.

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I submitted a support icket over a month ago and never received any help. I’m having issues with my theme since Wordpress 3.6 and things seem to be snowballing. How can I get my ticket processed?

cmsmasters

Thank you for contacting!

Could you please specify the ticket number so that we could see what could have happened to it. All the tickets we receive get replied to within 72 hours and less and we never leave the tickets unanswered. Perhaps yours was somehow lost, please specify its number so that we could see whether it was answered and help you solve the problems you have as soon as possible.

Thank you for your patience!

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

When will there be an update for wordpress 3.8?

cmsmasters

Thanks for contacting!

As to latest wp version – Cleanple theme in its current version (which is 1.3.2 now) has been already used with WordPress 3.8 and does seem to work well, please feel free to update.

Thank you!

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