566 comments found

rusa_k Purchased

Hello. How can I translate “Home” word in breadcrumbs? I’ve already used the WPML plugin but it didn’t see this string.

Thanks!

mad_dog

Hello! Please post this request to my help forum and you will be assisted.

rusa_k Purchased

Hi! How can I to off some blocks on phone versions of the site? It will be good option to this theme. Take it as an idea to future development.

mad_dog

Hello! It is a little bit hard to hide some elements and in the result to have a good responsive.

Hi, I cannot seem to get a page to display any other sidebar than the default. On pages it won’t display at all and on blog posts it will only display the default. Any ideas?

mad_dog

Hello! Did you create the custom sidebar? Did you follow the instructions in the documentation? Please send your site credentials to help at gt3themes dot com and I will check it.

eastvalleylocks

Yes the custom sidebar is created. I followed the documentation as instructed. I will email you now. thanks

mad_dog

Ok, i will check it

Hi. Is the theme valid with Contact form 7 plugin? or do you recommend some other contact form constructor? I would need custom forms for my new client and considering buying this theme for them too

mad_dog

The contact form plugin will work, but it requires some stylings.

kww Purchased

Hello. How do I get the slider to load AUTOMATICALLY when the site loads (tin cup-golf.com) like your demo? Right now, slider works ONLY once you hit Home button. Thanks.

mad_dog

It works only when you open http://66.147.244.225/~tincupgo/ please ask your hosting provide regarding this issue. Its not theme related problem.

Default-user
kww Purchased

Thank you for your reply. I will contact them immediately.

Are you going to update this theme?

mad_dog

What do you mean?

Default-user

There hasn’t been an update since 26 November 13. Is it fully compatible with WordPress 3.9.1? Is it compatible with Woocommerce 2.1.9?

mad_dog

The theme can be updated to the latest WordPress. The woocommerce update is in the process.

Hello Mad Dog,

I bought this template but cannot post a question at forum, purchase code is not recognized. I have the problem that all images are broken at the section: post image slider. I just want to upload or use a photo for the post image slider. What do I do wrong, do I need a plugin or change some settings?

mad_dog

Hello! Please send your site credentials and we will check it http://www.gt3themes.com/contact/

ticilo Purchased
dear mad_dog, today i got follow information from my provider: # known exploit = [Fingerprint Match] [PHP Obfuscation Exploit [P0426]: ´/httpdocs/wp-content/themes/gt2-wp-cleanspace/index.php´ # known exploit = [Fingerprint Match] [PHP Shell Exploit [P0297]: ´/httpdocs/wp-content/themes/gt2-wp-cleanspace/mainik.php´

what`s here with it ? they say i have malware on my webspace in this files ! What can i do ?

mad_dog

I do not have such a file in the theme, maybe your server or wordpress is not secure. There can be a lot of reasons.

lam09 Purchased

Hi – been using this theme for around 18 months now but suddenly found a google font validation issue (see below). According to stack overflow, this is to do with URL Encode Pipe Characters. Where do we implement the fix?

Stackoverflow: http://stackoverflow.com/questions/22466913/google-fonts-url-break-html5-validation-on-w3-org

Validation Error: Line 71, Column 240: Bad value http://fonts.googleapis.com/css?family=Lato:100,300,regular,700,900|Open+Sans:300|Indie+Flower:regular|Oswald:300,regular,700&subset=latin,latin-ext for attribute href on element link: Illegal character in query: not a URL code point. …ald:300,regular,700&subset=latin,latin-ext’ type=’text/css’ media=’all’ />

mad_dog

I can’t do anything with that because google generates this code. Recently generated code ”<link href=’http://fonts.googleapis.com/css?family=PT+Serif|Open+Sans:400,400italic,600italic' rel=’stylesheet’ type=’text/css’>”

sitadi Purchased

Hi, Can we update to WordPress 3.9 (is the theme ready ? shall we wait a theme’s update ?) Many thanks in advance,

Default-user
sitadi Purchased

Hello, my version is 2.2, is it the last ? Can I update ?

mad_dog

Yes, 2.2 is the latest version. You can update the wp.

Default-user
sitadi Purchased

Ok, and thank you for your quick response !

Hi, my pagebuilder had disappeared. How can i activate it again?

mad_dog

Got them, checking…

Default-user

Problem solved. Thank you and thanks to your team members.

mad_dog

Thanks for choosing my service. Have a great day!!!

Hello I’ve posted to your support forum as well about the same issue…

When this theme will be compatible with woocommerce 2.1.x?

mad_dog

I do not have ETA, you will be informed asap. Thanks

Default-user

I ‘ve posted to your support forum in Tue Mar 25, 2014 8:00 pm and I got the same answer from your team.

Moreover theme’s change log is not updated since Tue Sep 17, 2013 3:31 pm.

Other Authors fixed compatibility with WooCommerce 2.1.x and their themes very quickly and without waiting requests from their customers.

I am switching to another theme that will be compatible with WooCommerce 2.1.x and will have better customer support.

mad_dog

I can’t do it quickly, having such amount of the themes in the collection. All the themes will be updated, but it requires some time to do that. It’s much easier to rate 1 star than integrate the latest version, taking into consideration the fact that hey made a lot of changes, and I have to do that from the scratch. It’s not a simple update from their end.

Moh2013 Purchased

Hello Mad Dog, Great Theme!!

Having a problem with Twitter footer feed. can you tell me what I’m doing wrong, I followed all the directions but no go:

http://rowferltd.com/

cheers in advance

mad_dog

Please send your site credentials and i will take a look

Default-user
Moh2013 Purchased

Thanks Mad dog, Just sent them now via ur contact form

mad_dog

Can you please send a copy to my email which is help at gt3themes dot com

Hi, In your demo – http://www.gt3themes.com/demo/?theme=CleanSpace%20WP

how do you show the text underneath the latest posts at the bottom of the page? I h ave it set as a featured post, but it only shows the picture, title and “read more” link, but no intro text…..

Also, I took out the code for the search box in the footer, but that leaves the social media icons too far over to the left, is there away to deactivate the search that will allow the icons to take its place on the right side?

mad_dog

Hello! Thanks for the purchase. Can you please repost these questions to my support forum and the support staff will get back to you with the answers. I’m out of the office these days, so I can’t check it. Thanks for understanding.

theior1 Purchased

I really don’t think this is the case and I hope I am wrong but I can not see a way to order the team members. The director of the company can only be viewed if you scroll the company members.

How can a site about a company not have the feature to arrange which company members appear on the home page?

mad_dog

Hello! They are ordered on the publish date. Such option is not available in these theme.

I support still alive for this theme? I have had no response.

How do I get a side bar under a full screen slider on a page? How can I customize fonts for headers, body and other areas?

Would love some answers…..

mad_dog

I see that Jane answered your question. The thing is that we provide the answers in the order the request has been submitted. We do respect all our customers.

Default-user

got it. I guess it didn’t notify me. Thought I clicked that. Thanks a ton. Any answer for the font customization as listed above and the sidebars under a full screen slider? Are there forum links for that?

mad_dog

Yes, you have to post all the thech related questions to my support forum. Its a summer time, I can’t always monitor the TF comment. For example, I’m on vacation though the help forum works.

Can I link the footer logo to an external URL?

mad_dog

Hello! Its possible to do but you have to modify .php file. Please post your request to my help forum

Hi there, Timthumb increases extremely the size of the already optimized images. Is it possible to remove Timthumb from that theme? If yes, how?

mad_dog

Hello! There is no way to remove it from this theme at the moment.

Farozan Purchased

can you please provide me with a short code for feedback form so I can add it as a widget in the sidebar?

mad_dog

Hello! There is no shortcode for the feedback form.

My fonts are not working in Turkish language. Please advise accordingly.

All the best

mad_dog

Hello! Please send your site credentials to support[at]gt3.zendesk.com we will check it. Thanks

Guvenacik

Thanks for your quick reply. I wil send you details soon.

mad_dog

OK, do not forget to mention about the issue that you have.

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