An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, mad_dog, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from mad_dog:
Item support via Support Forum only.
How do I get a support? All the customers who purchased our products from ThemeForest can get a technical support via this forum. If you have some pre sale or general questions, please feel free to contact us via a contact form on TF.
How long should I wait to get a response? We will try to assist you shortly but usually it takes 24-72 hours it depends on the number of requests. But do not forget to read the documentation which comes with each product before submitting your requests. Please note that I do not provide support on weekends, I like to have the rest these days like you do.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.