An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tiquet

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from tiquet:

  • Always provide url to your store
  • I usually give you answer in max 72 hours.

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • We respond to messages from Monday to Friday.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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