An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by visualkicks

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from visualkicks:

Support

We’re based in Queensland, Australia (GMT+10) and offer support Monday to Friday, 9:00am to 5:00pm. This does not include Australian public holidays.

Depending on time differences please allow up to 24 hours for us to get back to you.

Note: Support is limited to questions regarding theme features or problems with the theme. We are not able to provide support for code customisations or third-party plugins. We may on occasion provide a small snippet of custom CSS.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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