This author's response time can be up to 2 business days.
I’ve bought your template which is great but I have 2 problems. Gallery images (http://betawebs.info/clockstone/gallery.html) and portfolio images (http://betawebs.info/clockstone/portfolio.html) don’t open in a lightbox but rather in a new window and I get this error message on all pages:
It is probably very easy to solve those issues but I am a novice to this stuff.
Thanks for your help.
That’s ok, really simple to handle. Just follow the instructions given at our Support Forum here: http://forums.cmsmasters.net/showthread.php?249-Set-up-a-Google-Map
If some questions will occur, you can turn to us using this support form. We’ll get back to you asap.
I looking into purchasing this template, but notice a few people are asking the same sort of questions?
Is the template fully workable in Dreamweaver, in that:
1. I can change the background from Black/White to Yello
2. I can change the text to black/white/yellow
3. the contact form works 100%
4. Images to the slider are easy to work with/add
Do you offer free updates on the template after it has been purchased?
What is your turn around time for answering support questions.
Hello, Dave, thank you for being interested in our theme.
0. We don’t use Dreamweaver. Please, use NotePad++ instead.
1. Yes, you can. You’ll find it in the Site Template Help in the archive (DOCS folder) – HTML file with brief instructions and template functions descriptions.
2. Sure, you can.
3. The contact form works, if you’ve set it correctly, added Google API and have no server restrictions.
5. Yes, you can update for free, but as this template has no bugs already, there’s no need in updating it
6. Please allow up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.
Please, note: We don’t provide detailed coding instructions on how to set the site up for HTML template customers. We provide assistance within reasonable limits as it’s assumed that you already have all necessary skills.
I like your template very much, it is fantastic. However, I am a first timer for setting up a webpage, so there are some questions before the purchase.
1)Do you provide design guideline, preferably video, teaches how to use the features available to design the site.
2)Do you provide installation guide,preferably video, which provides instructions on how to install the webpage to the server.
Dear John! Thanks for being interested in Clockstone.
We don’t provide detailed coding instructions on how to set the site up for HTML template buyers. We provide assistance within reasonable limits as it’s assumed that you already have all necessary skills. HTML template is a starting material for the developer, which is easy to use for conversion into CMS . There is a “Site Template Help” with brief template functions’ and code description.
If you experience difficulties with coding, please, use a WordPress theme. You’ll find it here:http://themeforest.net/item/clockstone-ultimate-wordpress-theme/306607
Usually all you need for a proper WP theme work is to read carefully our detailed documentation and the WordPress Codex included to the archive. We have demo content as well to speed up your site elaboration.
Feel free to contact us if you’ll get some questions which are beyond our “How To” instructions. All support is given through our
or you can submit a
personal support ticket.
Dear virtuoso09. Thanks for purchasing our product! Your comment was flagged as inappropriate, because of the code you’ve published there.
Please, be aware: we don’t provide assistance via comments. You may share template code only using our support system. All support is given through our
or you can submit a
personal support ticket.
But we don’t provide detailed coding instructions on how to set the site up for HTML template customers. We provide assistance within reasonable limits as it’s assumed that you already have all necessary skills. There is a “Site Template Help” with brief template functions’ and code description. You may hire some specialist if you experience difficulties with coding.
Thanks for understanding.
please, need help with prettyphoto.The url is correct but it shows the website in a new tab in the browser , but not in prettyphoto
Thank you for using our template.
If you did, but still have some problems, please, feel free to submit a personal support ticket here and provide your web site link and FTP access data so we could study the issue deeply.
I registered to get to the google api support post but never got my activation email. is there a way to resend? username is ebree
You’re registered user already, ebree. Have you got a confirmation letter?
why cant I open the site in Dreamweaver… I do not know 100% code, so need DW to work alongside notepad!? Is that possible.
Dear Dave. Firstly, we don’t Dreamweaver and kindly advice you to use Notepad++ instead.
Secondly, please, note: we provide support only to our customers exclusively. And on behalf of your profile the template wasn’t purchased.
since my English language is not so good, please could you tell me which means the following terms condition?
“Your use of the Work is limited to a single application.”
I suppose that I can use the “WORK” only for one website, is it correct?
Many thanks for your kind help.
Have a nice day.
Yes, Carolina, one site – one theme, i.e. one purchase.
Please, note: this is not a WordPress theme, but the HTML template. WP version is here.
Just wanted to point this fact to avoid possible misunderstanding.
Hey, just having a problem with the Anything slider, trying to embed the youtube video, and for some reason its not working.
Please could you explain to me how to embed the video with this specific template.
Thanks, Great Template!
Also could you please explain to me how I can change the font like in the Live preview.
I would like to use the “coming soon” for the headings.
I think you should removed the Google Maps API key’s from the templates. So we don’t need to correct every single one.
This has just given me a lot of problems.
On an otherwise great site.
Validatet the site with-W3C CSS Validator:
This document was successfully checked as XHTML 1 .0 Strict!
Sorry! We found the following errors (449) in Style.css.
Not so happy about that !!!
Hello. Thank you for using our template.
Our template developed in a way it would be convenient for you to customize it. The validation actually can show not the errors, but only some options, i.e. cross-browser compatibility, which validator doesn’t recognize. There’s nothing to worry about.
Hi, I’m not worried about this anymore.
Thanks for your explanation.
And again for a template, that just gets better the more I edit it.
Many possibilities and applications.You get a lot for your money!!!
Thank you! Please, feel free to contact us in case of need.
Hi there I have purchased your template. I need to generate a new google key!! So i have joined your cmsmasters forum to look at instructions.
I dont have am email from you so i can activate my account?
Please can you send me one
Hi, Tony. Thank you for purchasing Clockstone.
Please, provide your forum username so we could activate your account manually.
The thread about your issue is here:
1. Does the blog feature in the PHP version of your template work or does it have to ahve extra coding?
2. What lines in the sendmail.php do i have to edit to get the contact working?
Hello. Thanks for using our template.
1. Yes, it needs extra coding.
2. You may read about contact form set up in our documentation (“PHP Files & Structure” chapter). It’s a HTML file in DOCS (DOCUMENTATION) folder, which can be opened in any browser. You should type your e-mail to make Contact Form work properly. And also you should set a Google Map API key, as it affects the entire template functionality.
So can you explain what to do with the blog to make it work?
I’m very sorry, but we can’t help you to configure your site.
Please, note: we don’t provide detailed coding instructions on how to set the site up for HTML template customers. We provide assistance within reasonable limits as it’s assumed that you already have all necessary skills.
HTML template is a starting material for the developer, which is easy to use for conversion into CMS . There is a “Site Template Help” with brief template functions’ and code description. You may hire some specialist if you experience difficulties with coding.
Thanks for understanding.
hello, i have problems with apis google maps
Hi. Have you read this support forum thread?
hello good morning I solved the problem with the Google Maps API .
Now I have problems with the contact form. It sending the message and the product gets the message was sent, but my email nothing arrives. Can you help me, thank you very much
For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Just bought your template, as I was very impressed with what I saw.
Anyway- how does one change the colour to green- as its brown right now ?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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