An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, cmsmasters, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from cmsmasters:

We provide professional support for all our products, legally purchased from ThemeForest.

Support includes:

  • responding to questions or problems regarding our products;
  • guidance through product features;
  • troubleshooting and bug fixing for reported issues;

To submit us a ticket please contact us at http://cmsmasters.net/support/

Please note that free support does not include customization services or support for third-party plugins. For all questions regarding product customization please contact us at customization.cmsmasters@gmail.com

Please keep in mind that due to the amount of requests we receive we can take only customization orders with total price of $1000 and over.

Please also note that it usually takes up to 2 working (for common issues) or 3 working (for problems that require developer’s assistance) for your ticket or forum thread to be answered.

The cmsmasters support center works Monday to Friday.

If you have downloaded our product from any other website, please let us know about this at copyright.cmsmasters@gmail.com

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

What PHP requirments?

Your server need PHP5 to run Clockstone correctly. Almost all hosting providers sell hosting with PHP5, but if you have some troubles like:

Parse error: syntax error, unexpected T_OBJECT_OPERATOR in /homez.162/focusona/www/wp-content/themes/Clockstone/theme/administrator/admin-options.php on line 56

first of all check your PHP version

Any checkbox is on and can’t change it.

Make sure you have Clockstone 1.0.1 or higher

How to follow you for updates and new products?

This is easy, to follow us on themeforest click here: http://themeforest.net/user/cmsmasters/follow

After that all new items from cmsmasters will be appear on your start page.

To follow us on twitter click here: http://twitter.com/cmsmasters then click “follow” button.

Thanks!

After demo-content activation navigation menu shows every page without dropdowns and hierarchy

Go to Appearance/Menus and activate “menu” as a primary navigation

What’s the font of the logo?

This is Reklame Script

You can download demo here: http://www.dafont.com/reklame-script-demo.font

I have some errors, can’t upload images or fonts!

To correct work of some parts of our rich functionality, please be sure that you set “777” access settings to the following folders (read included documentation):

WARNING !

ACCESS FILE PERMISSIONS CHANGED IN VERSION 1 .1! CHECK YOUR VERSION BEFORE SET FILE PERMISSIONS .

Note, that to upload images with wordpress you need to set “777” access settings to the following folders

  /wp-content/themes/clockstone/images/cache
    /wp-content/themes/clockstone/images/social_icons
    /wp-content/themes/clockstone/images/theme_icons
    /wp-content/themes/clockstone/images/bgs

and also you have to create

    /wp-content/uploads
folder with 777

You can do it using your FTP client, right click on folder – “access rights” (or maybe something similar). Also apply it for included subfolders and files in this folder.

Please not set 777 to all “Clockstone” folder due security reasons

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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