An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, cmsmasters, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from cmsmasters:
We provide professional support for all our products, legally purchased from ThemeForest.
- responding to questions or problems regarding our products;
- guidance through product features;
- troubleshooting and bug fixing for reported issues;
To submit us a ticket please contact us at http://cmsmasters.net/support/
Please note that free support does not include customization services or support for third-party plugins. For all questions regarding product customization please contact us at email@example.com
Please keep in mind that due to the amount of requests we receive we can take only customization orders with total price of $1000 and over.
Please also note that it usually takes up to 2 working (for common issues) or 3 working (for problems that require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.
If you have downloaded our product from any other website, please let us know about this at firstname.lastname@example.org
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
What PHP requirments?
Your server need PHP5 to run Clockstone correctly. Almost all hosting providers sell hosting with PHP5, but if you have some troubles like:
Parse error: syntax error, unexpected T_OBJECT_OPERATOR in /homez.162/focusona/www/wp-content/themes/Clockstone/theme/administrator/admin-options.php on line 56
first of all check your PHP version
Any checkbox is on and can’t change it.
Make sure you have Clockstone 1.0.1 or higher
How to follow you for updates and new products?
After that all new items from cmsmasters will be appear on your start page.To follow us on twitter click here: http://twitter.com/cmsmasters then click “follow” button.
After demo-content activation navigation menu shows every page without dropdowns and hierarchy
Go to Appearance/Menus and activate “menu” as a primary navigation
What’s the font of the logo?
This is Reklame ScriptYou can download demo here: http://www.dafont.com/reklame-script-demo.font
I have some errors, can’t upload images or fonts!
To correct work of some parts of our rich functionality, please be sure that you set “777” access settings to the following folders (read included documentation):
ACCESS FILE PERMISSIONS CHANGED IN VERSION 1 .1! CHECK YOUR VERSION BEFORE SET FILE PERMISSIONS .
Note, that to upload images with wordpress you need to set “777” access settings to the following folders
/wp-content/themes/clockstone/images/cache /wp-content/themes/clockstone/images/social_icons /wp-content/themes/clockstone/images/theme_icons /wp-content/themes/clockstone/images/bgs
and also you have to create
/wp-content/uploadsfolder with 777
You can do it using your FTP client, right click on folder – “access rights” (or maybe something similar). Also apply it for included subfolders and files in this folder.
Please not set 777 to all “Clockstone” folder due security reasons
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.