ThemeForest

Support for Cloud Hoster - Responsive Hosting Company Theme

An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by RafalBorowski

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from RafalBorowski:

Support is only available for users that verified the purchase code. Sign in and create a ticket describing your problem. I will answer it as soon as possible and I will try to help you the best possible way.

Tickets on forum are answered: from Monday till Friday from 8am to 4pm CET (GMT +2:00) Your ticket will receive an answer within 24-48 hours. Please be patient.

Support covers setup, trouble using features, and bug fixes. Please be aware that I do not provide support for your own modifications or third party plugins nor can I help you add features or extend functionality of the theme. If you would like to add features you can always send me a quote.

Frequently Asked Questions

I’ve downloaded the theme and images are blurred. Why is that?

Themeforest requirest all used for demo purposes stock images to be blurred or replaced by other “dummy” iamges. To get the images you will need to buy separate licences for them from images authors. For the list of used images please see credits section in help file.

I would like you to customize this theme for me. Is it possible?

Yes. You should write me a mail and point out all things you want me to do with it, and I will get back to you with price for the job. My current rate is 25USD per hour.

Wow… 25USD per hour? The theme was 14…

You can always ask some student or amateur to do it for less, but if you want to make it right and you want my professional help in customization this is my rate. Take it or leave it.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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