An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by RafalBorowski

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from RafalBorowski:

Support is only available for users that verified the purchase code. Sign in and create a ticket describing your problem. I will answer it as soon as possible and I will try to help you the best possible way.

Tickets on forum are answered: from Monday till Friday from 8am to 4pm CEST (UTC + 2) Your ticket will receive an answer within 24-48 hours. Please be patient.

Support covers setup, trouble using features, and bug fixes. Please be aware that I do not provide support for your own modifications or third party plugins nor can I help you add features or extend functionality of the theme. If you would like to add features you can always send me a quote.

Frequently Asked Questions

I’ve downloaded the theme and images are blurred. Why is that?

Themeforest requirest all used for demo purposes stock images to be blurred or replaced by other “dummy” iamges. To get the images you will need to buy separate licences for them from images authors. For the list of used images please see credits section in help file.

I would like you to customize this theme for me. Is it possible?

I am not providing theme customization at the moment. Please use other freelancers to get the job done. You can find them for example on www.microlancer.com

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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