This author's response time can be up to 2 business days.
Hey Guys, I just purchased and downloaded the files but there isn’t any quickstart files in what i downloaded. Can you guys give me a hand at installing this?
We removed quickstart package and added sample data installation, please read readme.txt file to know how to use sample data installation. Sample data installation is better than quickstart package because we don’t need to package a whole magento source to download package, which you can download from magento.com
If you have any other problem, please open support ticket at http://arex.ticksy.com, we don’t provide support using themeforest comments.
it is possible to order the product home page based on an attribute? For example I will create a product “sort” would put the products ordered by this attribute. And because esu need this? Why are my products appearing only in the same home, and I would like to set the order.
You should find a extension which support it. Please try to search on magento connect site for the extensions.
Just wondering if your Theme is compatible with the latest version of Magento. In the compatible software versions it only says it is compatible with Magento 188.8.131.52
Thanks for interested in our theme, we have checked this theme on magento 184.108.40.206 and see no problem. So you still can use it on magento 220.127.116.11, I will update new information ASAP.
Hi Linh, Thanks for your reply. Do you have any examples of websites which are using your theme so that we can take a look at them prior to purchase?
One more question…sorry…but is there a blog feature? Or can one be added easily?
We don’t ask permission to show clients website as testimonial, but there are a site you can see here: http://www.sospromoting.it/ (They have some paid customization on it)
There are no blog feature but you can use blog extension (search for one here: www.magentocommerce.com/magento-connect
However we don’t support for integrated 3rd party extensions, you should do it yourself or use installation service.
How can we change the banner on the front page; it’s currently split in two but we want one moving banner.
Could you please create the ticket here: http://arex.ticksy.com/ We don’t provide support via comment system.
Frontpage banner content can be modified via Admin panel (It allows html code)
I have the theme installed on a multisite install I need tu update to 1.9. I really want to keep it as I really like the theme.
Would the template work on the last version of Magento ?
Yes it is, we have tested the theme on magento 1.9, there are no problem, please make sure that you have backed up the modification files if you has.
Is it possblie to make the zoom on hovering on products picture not to hide the product description ? I mean, could it stay inside the picture box ?
That’s for the product pages.
Thanks for interested in our theme, we don’t have this option on this theme, but you can modify the theme for that.
I’m not sure we can do it for you, but if you buy the theme I can at least tell you which file do you need to modify to do that.
Sorry i have installed the theme managed to get everything eventually sorted. How do you edit the slides?????
Where do i upload images no add button? http://cl.ly/image/3K1A0Y3D2J1w
Thanks for purchasing our theme, If you have problem, could you please open the ticket here: http://arex.ticksy.com
Does this theme support 1.9.1?
Yes it does support magento 1.9.x
I’ve got a bis problem. When I add a product to my shopping bag the ajax works. But when I go to my shopping cart it says ‘Shopping Cart is Empty’.
And when I return to the category page and add the product again it shows the before added product also in the bag. But still the shopping cart remains empty.
Could you please open ticket at http://arex.ticksy.com
We don’t use comment system to support customers.
Please also provide your website information (address, ftp and admin information) to get it resolve quickly!
As the weekend, you ticket will be reply at monday morning (in next ~12 hours from now)
Thank you I just send you the information. I will expect to hear from you soon.
Thanks for understanding, you will get the answer ASAP.
I uploaded the completed site on Amazon EC2 running Ubuntu 14 and have installed magento 1.9.1. For some reason it did not work. To make sure it was not a problem with my changes to the theme. I uploaded directly downloaded theme at http://ec2-54-169-139-63.ap-southeast-1.compute.amazonaws.com. It has problems too. Is it that you do no support amazon EC2 or ubuntu 14 or magento 1.91.? The site works perfectly fine when I run it on my local server. Feel free to ask me any more details to direct me in the right direction.
Could you please create the ticket at http://arex.ticksy.com
We will check and reply you asap
Hey Linh, I did create a ticket earlier. I did not receive any constructive reply. Answer was “I don’t know why”? Can you please help me solve this problem.
It may because your server configuration is difference with your local server configuration, could you please provide your ticket ID?
Note: Our support policy may doesn’t include server configuration, but if possible please provide your server info, I will try my best to help you check what is the problem.
is this theme (MtColinus) compatible with last Magento version (18.104.22.168)?
Thank you for interested in our theme, yes it is compatible with latest magento version 1.9.x.
Thank you for interested in our theme, yes, it is compatible with magento 1.9x
We tried to setup package in 1.9.1 – we removed the rwd theme name in ‘Current Package Name’ and added mt_colinus as the default and we get this error:
“An error occurred while saving this configuration: package with this name does not exist and cannot be set.”
Checked all files – all transferred properly via FTP.
What is wrong?
The package of mt colinus is defaut, the theme name is mt_colinus or mt_colinus_boxed
Yes, I know that. In 1.9.1 it won’t accept the new package for either and the error says the package with that name doesn’t exist” Not sure what else to do here. Never had this issue with other themes
As i said, the package contains the theme is dèault, then please fill default for the package field, and fill mt_colinus to the default field
I am trying to translate your theme to dutch but it does not seem to work. I made a new folder “local” in the mt-colinus-boxed theme. In there I made a new folder nl_NL. I here I made some translations. But It does not show it on the webshop.
Can you help me out?
Please try to make locale folder, local folder is not language folder in magento, if you still has problem, please try to open ticket on http://arex.ticksy.com
I have opened a ticket on your website. Can you tell me where I have to place the local folder? Because I have placed it in the folder app – design – frontend – default – mt-colinus-boxed
Hi, please try to use folder app/locale or app/design/frontend/default/mt_colinus or mt_colinus_boxed, folder name is locale, not “local”
Hi linharex ,
I’ve noticed a bug that is actually increasing my exit rate in the purchase funnel.
Basically, as you can see in this images, in the smalles medi query we lose the address confirmation button.
On iPad kind of size it is ok :
But on iPhone, for example, it is not.
We have a developper who could sort that if you can give me some instructions on how to do it. We sell mobie parts and Mcommerce is quite big for us right now.
Could you please open ticket at http://arex.ticksy.com/ please include your site url, admin and ftp login in the ticket, I will try to help you check and fix that problem.
My mate Richtonx bought the theme and you’ve just solved a bug for us ticksy. (Great support by the way :)).
I am sorry but even after reading the documentation many themes I don’t understand how to get suckerfich kind of menu to work for all my categories.
What am I missing ? Thanks.
Could you please open the ticket at http://arex.ticksy.com ?
does your theme include all the demo products as well and how do you import them once i have installed your theme.
once i install your theme i want it to look exactly the same, some themes are missing images and its hard to see how things would look and work
Hi, thanks for interested in our theme, yes, it does. It includes sample data package
Do not work the module twitter
We introduce the data in the backend:
Twitter Account: LINEAHOGARDECO
Tweet Display Number: 3
Title Twitter Static block: Twitter
When I want to see the module on the web. Appears without content.
and pulse in follow or retweet twitter page does not open.
Could you please open ticket at http://arex.ticksy.com
I see you open the ticket, however for some reason, the ticket is show incorrect, can you try again? Or email me, the email address can be found here: http://themeforest.net/user/linharex/portfolio
Please also include your site address, admin and ftp login, It will help your problem resolve quick.
Hi , I work for a client, who installed your theme MT Colinus through an agency. I guess the developer/agency did a bad job, because your theme is not responsive anymore. We hired another developer, but the damage is done, I guess. Could you please send me your documentation (link to it) of the theme, because we stopped our relationship with the first agency.
Thank you very much!
Hi, please send me the request using our ticket system: http://arex.ticksy.com
Hi, I can’t log in, because I haven’t bought the theme.! That’s why I am asking here. I just want the documentation link. Thanks
You should register with ticksy to login
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.