Discussion on Colinus - Multi-Purpose Responsive Magento Theme

344 comments found

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
bigbuys Purchased

Can you set multiple categories to be Suckerfish drop down menus?

I can get one category to work by itself and another to work by itself, however as soon as I configure both of them (each url key on a separate line in the config text area) neither works.

We are using version 2.1.0.

Thanks

linharex

Hi,

That is our problem, we will check and fix it on next version of the theme. Please try to disable cache to fix the problem on your site when waiting for the fix version!

Best regards, Linh

Default-user
bigbuys Purchased

Yes it works when I disable the Configuration cache type.

linharex

Hi,

We have fixed this problem but not release the new version now, if you need it urgently, please open ticket here: http://support.9magentothemes.com/ Send us your site url, admin and ftp login via ticket and we will help you fix it on your site!

Best regards, Linh

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Could you please attend to ticket 1509. It has been open for more than two and a half weeks.

linharex

Hi,

I’m sorry for this, we check this right now and reply you soon!

Best regards, Linh

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I installed your template locally, and it works fine. Then I tried to transfer it to a remote server in a domain where I do various tests, and here the templete does not run well, the slideshow does not appear, and the products in the categories appear for a few seconds and then fade away, there is definitely something that I passing, I do not know what to do, help me thanks

linharex

Hello,

Thank you so much for purchased our theme.

Please open a new ticket at http://support.9magentothemes.com/open.php with all information of your site (database, FTP account)

We will check and help you solve that issue asap.

Kind regards, Linh

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

hi, when you will release new update, would like to buy..

linharex

What update are you looking for?

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi , i want just the English Wide store view how can i delete the rest store views?

linharex

Hi,

Please go to this page: System -> Manage Stores Then click to store name (Wide) to edit it, change the “Default Store View” to other store view. Save and back to Manage Stores page, after that click to edit English store view of Wide Store, the “Delete Store View” button will be shown, click to this button!

Best regards, Linh

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
aaronqn Purchased

Hello,

Recently out of no where my Ajax cart stopped working. I am able to add to cart if I am from the main product cart or if the product has no options. However, if I try to add from quick view or add a product from category page or even home CMS page and it has options.. It will not let me add at all. Would you know the reason for this? It was working before..

linharex

Hello,

Thank you so much for purchased our theme.

Please open a new ticket at http://support.9magentothemes.com/open.php with all information of your site (database, FTP account)

We will check and help you solve that issue asap.

Kind regards, Linh

Default-user
aaronqn Purchased

Hi Linh,

Just opened a ticket. Please help me resolve this issue since its critical and my store is live. Thank you.

linharex

Hi,

I’m checking for your problem and will reply you ASAP!

Best regards, Linh

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
clickoye Purchased

Hello.

Please help with my slideshow issue #1752. Slideshow is not working.

Regards, Vishal

linharex

Your issue is fixed now.

Cheers! Linh

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
petsoukos Purchased

Hello,

I’m stuck at version 2.0.6 I justdownloaded the latest files, but there aren’t any 2.0.x to 2.1.3 patches. Where can I get those? How can I upgrade from my version to the latest?

Thank you!

linharex

You should upgrade to version 2.0.7 => 2.0.8 => 2.0.9 => 2.1.0 => ... => 2.1.3

Also in your Downloads section (Themeforest) you should check: Get notified by email if this item is updated.

Kind regards David

Default-user
petsoukos Purchased

Yeah, but where can I find those versions?

Default-user
petsoukos Purchased

In your readme.txt you state: Attention: If you are using 2.0.6 or older versions, please upgrade to 2.0.7 then 2.0.8 and 2.0.9 before upgrade to 2.1.0

Where can I find those? Can you provide them? Can you upgrade the downloadable package here in Themeforest to include those versions? Should I open a ticket on your support forum?

linharex

Yes you should open a ticket on HELP Desk system http://support.9magentothemes.com/

We will provide the link for download the patch files.

P/S: We often don’t check this board.

Kind regards

Default-user
petsoukos Purchased

Opened a ticket. #1840

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
hcancelik Purchased

Hi, I’m having a problem with the MT Slideshow Module. Even though I upload the images they do not show on the website. I checked through developer tools and it give 400 error for the three images I uploaded for the slides. Can someone help?

linharex

Hello Hcancelik,

Please open document file and find to the FAQs you will see your answered question.

If you still get that issue, please open a new ticket on HELP Desk system http://support.9magentothemes.com/ with the FTP and Admin account of your site.

We will help you solve it.

Cheers! Linh

Default-user
hcancelik Purchased

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Spain
bileku Purchased

I want to add a static block in the Left for the cms pages How I can do it?

linharex

Hi,

To add any static block to left or right column in magento, please read this article: http://www.magentocommerce.com/knowledge-base/entry/placing-a-block-in-a-cms-page-sidebar

Best regards, Linh

Default-user
bileku Purchased

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
antikceo Purchased

Many components of this template are broken. I created a ticket and have been trying to get support from the support team, but they obviously do not like helping paying customers out, because I have given them all the details they need to access my server but every 24 hours they come back to me asking the same questions I made sure to answer in detail each of the last 50 times they asked it. This is a pretty template, but do not be deceived, everything does not work as seen in the demo and the support team does not help you once you make a payment. They will tell you things like ‘We are excited to help you!’ when you file a ticket but the days will drag on and you will not get any help.

linharex

The issue was solved. Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
antikceo Purchased

Just a summary the problems with this theme which I clearly outlined in request #1881:

-Ajax cart stops working after a few days -Product components on homepage do not show images, even though the images are uploaded and are active on other pages -Add to compare feature do not work on site any more -Carousel does not work

linharex

The issue was solved. Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
antikceo Purchased

They just fixed the above problems. The template now works as shown in the demo. I recommend it.

linharex

Thank you so much!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Portugal

Hi all,

My theme have all disconfigured on Google Chrome. Any ideas why did is happened?

Thank.

linharex

Thanks so much for reporting that issue.

We just back to work from summer holiday and now we’re fixing that issue and will update the theme to TF asap.

Kind regards, Linh

linharex

Cause Chrome updates, so now your site is broken.

Please open file style.css [\skin\frontend\default\mt_colinus\css]:

- Replace the code found in line: @-webkit-keyframes rotate { 0% }

0% { -webkit-transform: rotate(-360deg); }

{ }

@-moz-keyframes rotate { 0% }

0% { -moz-transform: rotate(-360deg); }

{ }

@keyframes rotate { 0% }

0% { transform: rotate(-360deg); }

{ } with this one: @-webkit-keyframes rotate {

0% { -webkit-transform: rotate(-360deg); }

}

@-moz-keyframes rotate {

0% { -moz-transform: rotate(-360deg); }

}

@keyframes rotate {

0% { transform: rotate(-360deg); }

}

Kind regards, Linh

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
fercarazo Purchased

In Chrome crash product views in home page, why?

in ie and firefox run ok.

linharex

Thanks so much for reporting that issue.

We just back to work from summer holiday and now we’re fixing that issue and will update the theme to TF asap.

Kind regards, Linh

linharex

Cause Chrome updates, so now your site is broken.

Please open file style.css [\skin\frontend\default\mt_colinus\css]:

- Replace the code found in line: @-webkit-keyframes rotate { 0% }

0% { -webkit-transform: rotate(-360deg); }

{ }

@-moz-keyframes rotate { 0% }

0% { -moz-transform: rotate(-360deg); }

{ }

@keyframes rotate { 0% }

0% { transform: rotate(-360deg); }

{ } with this one: @-webkit-keyframes rotate {

0% { -webkit-transform: rotate(-360deg); }

}

@-moz-keyframes rotate {

0% { -moz-transform: rotate(-360deg); }

}

@keyframes rotate {

0% { transform: rotate(-360deg); }

}

Kind regards, Linh

Default-user
fercarazo Purchased

oh was fixed!! Thank you so much!

  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 1-2 years
mackqua Purchased

I’m with this problem in Chrome too! In Safari runs OK.

linharex

Thanks so much for reporting that issue.

We just back to work from summer holiday and now we’re fixing that issue and will update the theme to TF asap.

Kind regards, Linh

linharex

Cause Chrome updates, so now your site is broken.

Please open file style.css [\skin\frontend\default\mt_colinus\css]:

- Replace the code found in line: @-webkit-keyframes rotate { 0% }

0% { -webkit-transform: rotate(-360deg); }

{ }

@-moz-keyframes rotate { 0% }

0% { -moz-transform: rotate(-360deg); }

{ }

@keyframes rotate { 0% }

0% { transform: rotate(-360deg); }

{ } with this one: @-webkit-keyframes rotate {

0% { -webkit-transform: rotate(-360deg); }

}

@-moz-keyframes rotate {

0% { -moz-transform: rotate(-360deg); }

}

@keyframes rotate {

0% { transform: rotate(-360deg); }

}

Kind regards, Linh

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
huangkun7 Purchased

whats going on with this theme on chrome??

all is ok on Firefox and IE.

Please help ASAP

linharex

Thanks so much for reporting that issue.

We just back to work from summer holiday and now we’re fixing that issue and will update the theme to TF asap.

Kind regards, Linh

linharex

Cause Chrome updates, so now your site is broken.

Please open file style.css [\skin\frontend\default\mt_colinus\css]:

- Replace the code found in line: @-webkit-keyframes rotate { 0% }

0% { -webkit-transform: rotate(-360deg); }

{ }

@-moz-keyframes rotate { 0% }

0% { -moz-transform: rotate(-360deg); }

{ }

@keyframes rotate { 0% }

0% { transform: rotate(-360deg); }

{ } with this one: @-webkit-keyframes rotate {

0% { -webkit-transform: rotate(-360deg); }

}

@-moz-keyframes rotate {

0% { -moz-transform: rotate(-360deg); }

}

@keyframes rotate {

0% { transform: rotate(-360deg); }

}

Kind regards, Linh

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

The template does not work well with Google Chrome, when you solve the problem? Thanks

linharex

Thanks so much for reporting that issue.

We just back to work from summer holiday and now we’re fixing that issue and will update the theme to TF asap.

Kind regards, Linh

linharex

Cause Chrome updates, so now your site is broken.

Please open file style.css [\skin\frontend\default\mt_colinus\css]:

- Replace the code found in line: @-webkit-keyframes rotate { 0% }

0% { -webkit-transform: rotate(-360deg); }

{ }

@-moz-keyframes rotate { 0% }

0% { -moz-transform: rotate(-360deg); }

{ }

@keyframes rotate { 0% }

0% { transform: rotate(-360deg); }

{ } with this one: @-webkit-keyframes rotate {

0% { -webkit-transform: rotate(-360deg); }

}

@-moz-keyframes rotate {

0% { -moz-transform: rotate(-360deg); }

}

@keyframes rotate {

0% { transform: rotate(-360deg); }

}

Kind regards, Linh

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
hcancelik Purchased

Is there a fix for the chrome issue? it has been 4 days and no response so far.

linharex

When creating a new ticket on our system, did you see this message:

=====*=====

We’re all going on a summer holiday and our company will be closed during the following period: Jul 12, 2013 – Jul 14, 2013. During above period of time, our services will be limited. Still, we will do our best to answer all of your requests and we will be back to work on Jul 15, 2013. Thank you for choosing our business. Thank you for your feedback and for your continued support.

=====*=====

We just back to work today and will check that issue asap.

Kind regards Linh

Default-user
hcancelik Purchased

Yes I saw that message and didn’t submit ticket. This looks like a major problem that effects everybody so I figured you would do your best to take care of it. Anyways, thanks for looking up the issue. Hopefully it’ll get it fixed by Monday.

linharex

for quickly update, please open a new ticket including the FTP & Admin of your site, we will help you solve that issue asap.

Cheers, Linh

linharex

Cause Chrome updates, so now your site is broken.

Please open file style.css [\skin\frontend\default\mt_colinus\css]:

- Replace the code found in line: @-webkit-keyframes rotate { 0% }

0% { -webkit-transform: rotate(-360deg); }

{ }

@-moz-keyframes rotate { 0% }

0% { -moz-transform: rotate(-360deg); }

{ }

@keyframes rotate { 0% }

0% { transform: rotate(-360deg); }

{ } with this one: @-webkit-keyframes rotate {

0% { -webkit-transform: rotate(-360deg); }

}

@-moz-keyframes rotate {

0% { -moz-transform: rotate(-360deg); }

}

@keyframes rotate {

0% { transform: rotate(-360deg); }

}

Kind regards, Linh

Default-user
hcancelik Purchased

will do that next time. Thank you Linh for your help.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
g2cg1 Purchased

I have sent the author multiple emails to try to fix a problem and have not received a response.

I am developing a website using this theme and out of nowhere a bug has occurred when viewing through google chrome.

The slideshow and featured product slider on home page are not loading/scrolling and all product listings have format issues.

linharex

Hi,

Did you try to create a support ticket here: http://support.9magentothemes.com/ If yes, please provide your ticket number, I will check it!

Best regards, Linh

Default-user
g2cg1 Purchased

Yes. Ticket #2004. Thanks.

linharex

your issue has been solved. Cheers! Linh

Default-user
g2cg1 Purchased

Much appreciated! Thank you for the quick resolution. :)

Default-user
g2cg1 Purchased

Hi- This error has reoccured. The problems are only with google chrome. Can you please fix this again and/or tell me why this keeps happening?

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