An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by linharex
They will respond to buyers' questions via their own support system.Go to item support
Additional information from linharex:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
The tickets are direct checked by, I’m trying to keep reply tickets in 2-4 hours or sooner, you just to be wait a reply in 24-48 hours in non-business days.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Sold between 50 000 and 100 000 dollars
- Exclusive Author
- Has been a member for 4-5 years
- Referred between 10 and 49 users
- Bought between 1 and 9 items
|Created||17 January 13|
|Last Update||19 April 14|
|Compatible Browsers||IE8, IE9, IE10, IE11, Firefox, Safari, Chrome|
|Software Version||Magento 126.96.36.199, Magento 188.8.131.52, Magento 184.108.40.206, Magento 220.127.116.11, Magento 18.104.22.168|
|Compatible With||Bootstrap 2.3.x, Bootstrap 2.2.2, Bootstrap 2.2.1, Bootstrap 2.1.1, Bootstrap 2.1.0, Bootstrap 2.0.4, Bootstrap 2.0.3, Bootstrap 2.0.2, Bootstrap 2.0.1, Bootstrap 2.0|
|ThemeForest Files Included||Layered PSD, PHP Files, HTML Files, CSS Files, JS Files, PSD|
|Tags||Fashion store theme, apparel theme, beauty theme, cosmetics theme, fashion theme, jewellery theme, magento beauty theme, magento fashion theme, magento theme, mall shop theme, responsive magento theme, responsive shop theme, responsive theme|