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This author will respond to buyers' questions and provides limited support through their own support system.
Additional information from Chimpstudio:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
@Supporting your items is not a requirement of the Envato Marketplaces, But Still If you need support, all support will be conducted through our support system (http://chimpgroup.com/support ). we usually respond to support Ticket within 24 hours on weekdays, depending on the number of requests in queue. Support request sent during weekends/holidays will be processed on Monday/the next business day.