An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Dannci

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from Dannci:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

What are Mosiac image sizes?

In mosaic posts are used images with these resolutions:

When I click an image it opens in a lightbox and says “undefined” in the caption. How do I resolve this?

- click on image (in post content) and hit ‘Insert/edit link’ button:

- then insert some text into ‘Title’ field

How to update theme?

- From download theme package.

- Unzip package (twice) = to get main theme folder ‘columns’ .

- go to theme folder (“YOUR_HOSTING_ROOT/YOUR_SUBDIRECTORY/wp-content/themes/”)

- rename actual theme name to e.g. columns_backup

- Drag and drop new (downloaded) theme folder ‘columns’ into teme directory: “YOUR_HOSTING_ROOT/YOUR_SUBDIRECTORY/wp-content/themes/”

- do nothing with website until upload is done.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.