An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, templateup, does not currently provide support.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to change the image logo?

First make sure in theme options the “logo option” is set to image and not text. Then replace or create logo.gif and place it inside the images folder.

how to manually order the 3 column index posts/pages

open includes/indexformat.php and find

'orderby' => 'title',

change the line to

'orderby' => 'menu_order',

then you will need to edit the pages and in the right sidebar you will see “order”, give each of the 3 pages a number, this will result in your pages now being in that order.

how to manually order the slider posts/pages

open includes/showcase.php and find both instances of

'orderby'   => 'title',

change them both to

'orderby'   => 'menu_order',

then you will need to edit the pages and in the right sidebar you will see “order”, give each of the 3 pages a number, this will result in your pages now being in that order.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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