542 comments found

Hi guys!

Please see my existing ticket (#388644). I did something wrong and everything went mad… :( Can you please try and help me out?

My best, Carlos

squidix

Sure, we’ll take a look. Sorry for the delay, its due to the weekend!

Hang tight, it will be looked at soon.

carlosvieirareis

Ok, sure thing. Thanks.

squidix

I am looking at this now, sorry about the delay.

sanapix Purchased

hi i think i found a bug

in ‘index2.php’ on line 37 there is no need for the prettyphoto jquery as it is runing from the header .

when i used the index2 template it shows me double image one on the other.

when i delete the line evreything is ok.

squidix

Hmmm, can you do use a favor and fill out a ticket with this info? We will certainly look into it and fix it.

Please fill out a ticket at the link below.

http://squidix.com/clients/submitticket.php?step=2&deptid=1

Thanks!

hfug Purchased

Hi squidix, thanks! I already filled out a ticket about this. The ticket number 416734

I hope we can fix this ;) Johnny

As an add on to my previous message, I have already filled out a ticket and am awaiting a reply. Within the ticket I also set you up a user profile and password. Any chance we can sort this ASAP as your demo file doesn’t work correctly

Hi, I’ve interested to buying your “Construct” Theme. But I would like to ask something first: 1) Is it possible to use only your icons (arrow, bullet) for the list or they are another build in the theme? Can I use own icons? If yes is it difficult to modify that? 2) Can I only use your six icons or can I use own icons two with the same hover-effect? Thanks and Kind regards

squidix

1) You can use the icons for the list, yes. The list icons are built into the theme, we don’t have an option to change this currently.

2) Yes, you can use your own icons. You can do this in Theme Options, so it’s easy to do.

Still no reply from you using the help / Ticket url and this looks to be a common issue ? Love the theme but cannot use it as quickly as what I would like …..

hfug Purchased

I filled out a ticket 2 days ago to have help in getting the example data into the theme, but I have not heard anything back.

Can you please help me with this, as I really need the example data brought into the theme.

thanks, Johnny

grobella Purchased

Hi, can u check the ticket number: #990398. Posted on 11/12/2012 17:29. It’s something easy, i can’t upload your XML file. 2 users appears and i try many times with both users, one user, added as admin, etc, but nothing happend. i need this solved asap please. Thanks.

squidix

Answered.

Housepax Purchased

I too can not upload the xml file and have been trying to get this resolved for months now. sometimes it loads but doesnt load with the sliders etc. Every update has been the same, can never get it uploaded. I have sent you an email with username and password for you to try it but last time i asked you, i got a reply saying you had done it, when in fact i had done it but it never loaded the sliders into it. I really hope this time you will attempt to help us out. Paypal have said that seeing it is over the time to get a refund that I need to contact the bank and have them pull the money back, but this will blacklist you guys so im hoping you will help me out before i have to resort to that option and get another theme. it seems loads of people need the same help and they are all being ignored.

Good day. Tell me, how do I move the unit from one page to another For example, the unit “Flyout Content Area 1” pages “Home Page 5” to the “Home Page 1” and how to edit in backend?

Housepax Purchased

I have been trying for 5 hours now to upload this sample content xml file and it wont have it. IS anyone here know how to do it or why it wont work the way it is meant to? id like someone to log in and do it for me if possible.

Housepax Purchased

Alright, so I have been trying to now upload this file the xml, through another xml importer that allows you to import from URL , computer, FTP or somewhere else. Anyway, this is the error I keep getting, which is obviously the reason why it wont upload through the normal importer. how have these files come corrupted and can you please fix it???

Invalid XML Line 717, Column 573, Code 63: CData section not finished a:6:{s:5:”width”;s:3:”161”;s:6:”height”;s:3:”100”; Line 717, Column 573, Code 77: Premature end of data in tag meta_value line 717 Line 717, Column 573, Code 77: Premature end of data in tag postmeta line 715 Line 717, Column 573, Code 77: Premature end of data in tag item line 689 Line 717, Column 573, Code 77: Premature end of data in tag channel line 28 Line 717, Column 573, Code 77: Premature end of data in tag rss line 20

squidix

Please make a support ticket. Thanks!

Something as simple as the XML demo file that it seems everyone is having a problem with and you still haven’t got back to any of us ? Have you all gone to the pub ? Any chance of a response to Ticket ID: 897730 ?

squidix

Your comment is very rude, but regardless I have solved this problem for you. Please refer to your ticket for further assistance. Have a nice day!

Alecaffa Purchased

I’m waiting for the solution to my Ticket # 665180 days November 11th, today is November 14th and no response. Honestly very careful about this thema.

squidix

I have replied to this ticket. Sorry for the delay.

hfug Purchased

Is there any news on ticket number 416734 ? I am just trying to upload the example data xml file. It seems like many people are having the same issue. I submitted the ticket 4 days ago!

I really need the demo data, as I am new to wordpress, With this issue, I wish I would have bought the html version, as I would be done with my project by now!

johnny

squidix

This ticket has been answered and I have solved this issue for you.

ohaider Purchased

Housepax, they wouldn’t be able to give you an individual refund anyway. The themes are purchased from Themeforest which splits the total sale with the developer.

Nonetheless, I submitted a ticket two days ago, no responser and now two lines of code have broken down.

squidix

We are working on the support tickets now. I apologize for the delay, you should receive a message soon.

Housepax Purchased

That other theme was a waste of money. Thik I am going to have to hang out here and wait for one of these guys to decide to get back to the work and service they promised us all.

Housepax Purchased

Ohaider, ive been waiting since the first half hour the theme was released.

Housepax Purchased

Is anyone else having the problem that none of the sliders appear? Sure the first one does, but the rest of the template pages will not show any sliders.

Maybe it will be different with the sample content installed.

I really hope these guys decide to give some customer service because im spending hours upon hours trying to find this out and getting nowhere.

squidix

We do provide support. We are going through the support tickets now. If you haven’t made one, I would strongly suggest doing so. It appears that you made multiple comments on our theme, but all of which are not very informative on what your ticket ID is/was or what exactly you needed help with. Please make a ticket for this problem and include your admin information and I’d be happy to help you. Thanks!

Good day. Please answer a ticket with the number #458018 and #319660

squidix

I have answered these tickets. Keep in mind that most tickets are replied to within 48 hours.

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