524 comments found

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
sanapix Purchased

i am aslo wating for my long ticket #838631 to be solved for you housepax check the themesetting carefully for the sliders.

squidix

Answered. Sorry about the delay.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
redhatva Purchased
I too would not recommend this theme… Mind you I am new to Wordpress – so blame my ignorance – however.
  • Demo XML / content does not appear to match screenshots
  • iphone 5 appearance does not seem to match screenshots
  • documentation is weak
  • loading media when installing demo xml failed several times

Again this is my first wordpress site – but I’m not fully sold on this theme. I did log a helpdesk ticket with squidx but have not heard back (logged 24+ hours ago) Ticket 971589
squidix

Tickets are generally answered within 48 hours. I have answered yours.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States
hfug Purchased

This is the worst theme, it has been 5 days with the support ticket #416734. They never got back to me, and most likely will not!

I want a refund to buy a different theme, how do I go about this? Thanks, Johnny

squidix

It has been 3 days, not five. And I will look at the ticket now. We do not offer refunds.

hfug
hfug Purchased

thanks! Dave got it working today, I am so happy. Sorry about my complaining, I was stressed.

thanks, Johnny

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Still no reply to my posts on here or my ticket ? I think the programmers are still in the pub for the 500+ themes sold at $45 = $23850 nice work guys …. too bad your service is awful for a minor issue of a xml file …. hey with that amount of dollar why not employ someone to do customer service ?

squidix

We are working on support tickets now. Most response times are 48 hours.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Housepax Purchased

You have emails from me. I am still waiting here for you to fix the problem. the XML file DOES NOT LOAD . how many more times can someone tell you this? You have my log in details and i really would like you to log in and upload the sample content.

squidix

All tickets have been answered, and at that time I believe I was actively speaking with you in your ticket. Please let me know if you need any more assistance.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Housepax Purchased

Well thank you for replying to me and even logging into my account and uploading the sample content. HOWEVER you now have another problem that the sliders do not load on the sample content apart from home page 1.

Also, can you tell us why we cant load the sample content but you can?

squidix

The XML document that’s in the theme isn’t working for some reason. We’re looking into this and we will be fixing this as soon as we know what the problem is. In the past, however, it has been a minor situation of minor mistakes while importing. We apologize for the inconvenience.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Housepax Purchased

Also, even HOMEPAGE 1 only has half the page. it has the slider and thats it. Please take a good look at my account and fix the issues. im ready to finish on the other template but would much rather yours. please reply

squidix

I believe we covered this in the ticket you made, am I wrong?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
redhatva Purchased

Housepax I agree – the demo looks nothing like the demo screenshots they are selling.. I could not find the graphics loaded anywhere either The frontpage doesn’t render like it should.
I am going to reinstall the demo xml and hopefully some improvement

  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 2-3 years

does construct have a boxed layout option?

squidix

No, Construct does not have a boxed layout option. Sorry.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
redhatva Purchased

I completed wiped wordpress and mysql database.. Did a complete reinstall and the template and then the demo xml – STILL a problem…. Wrote back to support – but maybe another 48 hours?

Failed to import Media “portfolio_23”
Failed to import Media “screen”
Failed to import Media “2012-08-109522.05.03”
All done. Have fun!

Remember to update the passwords and roles of imported users.

squidix

We have no unanswered tickets right now. What’s your ticket number?

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Thanks guys for sorting my issue & loading the file direct to my site ! Great theme :)

squidix

Glad you’re satisfied with the theme! Don’t forget to rate :-)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
ccloud Purchased

I submitted something through support 3 days ago and again last night and have not received a response. Please advise.

squidix

We have no support tickets unanswered. Can you provide your ticket number?

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
sanapix Purchased

can i have the pages XML i won’t set up page like the services page

http://demo.squidix.com/wordpress/construct/services/
  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Netherlands
  • Referred between 1 and 9 users
Tomatos Purchased

The twitterstream doesn’t load. Help!

  1. I read there is an update 21 days ago. So, I will try this.
squidix

Yes, this was fixed in that version.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
redhatva Purchased

Thought my support was done – but I opened the site this morning and the changes implemented by squidix support have magically reverted.. I have not touched it at all… Oh well – think it’s time to buy a new theme

squidix

Sorry that happened but “magically reverted” is not possible, something had to cause it.

Default-user
redhatva Purchased

see ticket #971589 – again I have not logged into WP admin since your support rep helped fix the menu.. unless there are gremlins in my system

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
sanapix Purchased

please check this page in IE9

http://demo.squidix.com/wordpress/construct/home-page-3/

i am talking anout the 3 big pics Superb Design Options – Amazing Flexibility -Life Saving Support

squidix

Can you please submit a support ticket? Thanks

http://squidix.com/clients/submitticket.php?step=2&deptid=9
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
sicotommo Purchased

Hi All, the theme is great but the documentation is very very weak. The home page documentation is available, but nothing else. We are walking around in the dark out here, any chance of some better documentation to finish off the job of creating this superb theme?

thanks!!

squidix

We updated the documentation a while back, and there’s definitely more than just the home page information in there. Could you please verify that you have the current version and the documentation you’re using is a PDF ?

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

hi guys , thank you for sorting the issues I had….... however could I please have a copy of the xml demo file that works for future reference as this is one of the selling points of the theme?

squidix

Could you please send us a support ticket? Thanks! We’ll attach the XML there.

http://squidix.com/clients/submitticket.php?step=2&deptid=9
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
hetul Purchased

the menu doesnt appear in iPAD portrait mode… the logo appears in the center… but it does appear in landscape mode.

how can i fix it?

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Netherlands
  • Referred between 1 and 9 users
Tomatos Purchased

Does any one has theme code of the One-By-One banner? I lost the other textsettings.

Like: div id=”banner” div class=”oneByOne_item” span class=”txt1”

squidix

We sent you this via support ticket, if I recall correctly. Can you confirm? Thanks!

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