Discussion on CONTRAST - Elite Photography & Portfolio WP Theme

311 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
engstrom Purchased

Hi,

I’ve created a support ticket, but it doesn’t show when I search for it, and I can’t find some sort of ‘history’ of my tickets in My Profile either.

How can I be sure you have received it?

freevision

Hello, we respond daily all ticket requests. If you please gimme your ticket ID I can check if it’s responded for you or you can submit another one. Best Regards

Default-user
engstrom Purchased

Hi,

I’d be happy to, but like I said, there’s now way to find a ticket after it’s been submitted, and I was never provided with a ticket ID through email or anything afterwards, so I wouldn’t know where to find the ID.

freevision

Will please try again and submit another ticket. Normally you get confirmation mail once you submitted. Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, When I try to install child theme I get error, index.php cannot be found. Added index file from main theme and word press accepted the file, however, the site now gives this error: Fatal error: Call to undefined function ozy_page_meta_params() in /home2/danidd67/public_html/wp-content/themes/contrast-child/index.php on line 7. Any ideas on how to correct this?

Default-user

Figured it out. Child theme CSS is missing “Template: contrast “

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there,

I have a question about mobile menu system.

When at mobile menu all web site goes to left, how is it possible to make it dropdown menu ? In low resolution (like mobile and ipads) its a bit confusing

thank you very much

Regards,

freevision

Hello, currently there is no such a built-in menu. We designed it this way. Requires major modifications to make it dropdown style. Sorry for that. Cheers.

Default-user

Ok i see…

instead of dropdown menu is it possible to main content area stays stable and only side mobile menu apears top of it.

thanks

freevision

Hello, that also requires major modifications which we can’t provide sorry for that.

Default-user

Ok thanks but I really stuck in this situation.

How can mobile menu appear after 800px. is this controllable by style. css or which corresponding php?

Really important issue Thanks

freevision

Hello, you might try to edit style.css and search for “media queries” where you’ll find responsive queries. Regards

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Canada
bluemandp Purchased

When will the new version come out? I’m also having an issue when viewing the horizontal gallery in full page mode, the + disappears when hovering over the images.

Thanks

freevision

Hello, thanks for contacting us. Currently we’re working on some new improvements. However will you please try this for now;

Add this into Theme Options > General > CSS box

.horizontal-grid-folio-portfolio * {
 z-index:1;
}

That should help! Cheers

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
NoOneGER Purchased

Hello!

Nice Theme.

Since the last Update!? the sidebar does not work. Also the mobile version.

Thanks in advance.

http://teufelsmoor-fotos.eu

Best Regards

freevision

Hello, thanks for being our client. If you please open a ticket and share your admin credentials I’ll be seeing things in place. Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

The day 14/07/2014 we report a fatal error that is still not solved. We need to respond to our customer.

It is urgent, thanks, greetings.

freevision

Hello, thanks for contacting us. May I have your ticket ID. I’ll check the status. Regards

Default-user

247043

Default-user

Nº #247043

freevision

Hello,

No tickets found with this ID, or maybe already responded. I don’t know how your ticket missed an answer for that long, because there are newer tickets like 10-12 hours ago long that already responded , sorry about it.

Regards.

Default-user

This is truly baffling, the ticket is open and number is # 247043. This morning I have given a wrong answer … Tell me, I have to do?.

I have a customer angry about a problem with your template.

Urgent help, Regards.

Default-user

We are convinced that you have a problem with your support service. We answer yesterday at 6 am (your local time), to your comments, and we still do not answer.

As we have already mentioned, is urgent and unresolved for 10 days.

A greeting.

freevision

Hello Rachel, we already responded your ticket with a solution about your case. Please do not write here unsolved issue for 10 days. I kindly explained on your ticket as well that you need more resource with your hosting.

512 Kb (Fatal error: Out of memory (Allocated 83886080) (tried to allocate 4576 bytes)

Means that requires to more resource. Please contact your hosting firm. I’m sure they’ll handle this issue. You can still contact us if the issue persist. Meanwhile we also need permission on your admin panel. We’re always ready to help you.

Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
Choghitto Purchased

251884 Ticket…

short code button does not work … it’s only a blank window …. I have disabled all plugins from third-party … frustrating that a simple plugin does not work … what should I do?

super theme anyway…

Best regards

Baumann Jürgen

Default-user
Choghitto Purchased

Sorry, my Ticket No. 251884

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
Choghitto Purchased

I got a ticket … 24 hours later …. still no answer …. Ticket No. 251884

best regards

freevision

I responded your ticket. Thank you.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hi i’m so disappointed … paying always has to be fast … if you need help …. no one here …. I do not understand why I get no response …

best regards

freevision

Hello, sorry for delay. Due to local time there might be delays. I’ll take care of ticket. Thank you.

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 4-5 years

Hello! Before I’ll buy I have some questions about your theme.

1

I find different versions of the lightbox in the demo. Sometimes with thumbnails, sometimes with info text and a zoom button. Where or how can I choose which style will be used? #2 On the iPad the portfolio grid will only lead to the lightbox because overlay with the little arrow link to the portfolio post is not displayed. Any fix for this? #3 What about the updates of the included plugins. Can I update them from the WordPress backend or do they come only with updates of your theme?

best regards Volker

freevision

Hello Volker,

thanks for contacting us.

1 – Horizontal Grid folio has own separately styled lightbox and secondly thumbnails are available with fancybox.

2 – For sure I’ll investigate this issue and if requires any fix will be done by next update. Thanks for feedback.

3 – If you have bundled plugins you can update them manually otherwise latest versions comes with the theme. We oftenly update plugins.

Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Italy
freevision

Hello, thanks for contacting us. I’m sure there s a way to do what you’re asking but first please close top bar and give me exact URl so ? can help you that way. Best Regards

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