An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by purethemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from purethemes:

Hi!

We are currently providing support for our themes using our support forum on purethemes.ticksy.com

Pre – sale question. Support ticket system is available to buyers only (purchase code is required to submit ticket) but if you have any pre-sale question, please use contact form on my profile page http://themeforest.net/user/purethemes or the comments section below theme.

Support includes:

  • Responding to questions or problems regarding theme and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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