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Boxed: - footer dosn’t be boxed - pattern: continue also under the content
Can you help me? Thank you
Hello, which version of the theme do you have?
I have the Version:1.0.3 I ask to my boss to download the last update. Can the update fix this?
Yes, see the log below:
Hi again,
Is there any way to add an “Attachments” field on the contact form so that the user can upload a file when sending a message?
Any help would be great.
Thanks, J
This would require some custom work, do contact us on support@anpsthemes.com. Best regards
Hi,
Love this theme! I bought it last night, and need to set up a demo for a client’s website – http://www.tns1.dzynestudio.com/. For some reason, I can’t get the home page to behave! I am facing 2 problems with the set-up: 1. The ‘recent projects’ are aligned to the absolute left of the page. 2. The home page displays the text ‘HOME’ right below the slider. I do not want to see the name of the page here!
Also, is there a way to reduce the white space between the main menu and the slider? I can manage basic changes in code if you point me to the right file, but am no genius with code!
Thanks, Aparna.
Hi,
Thank you for purchasing our theme, this should happen, could you please send us your wp access to support@anpsthemes.com and we will check this problem and we will send you the instructions on header space size.
Best regards
My website doesn’t look good while responsive at 480 width. Mainly just the columns get all bound up together.
Check it out. Responsive Test: http://mattkersley.com/responsive/ My site: http://goo.gl/lTquX (put it in the tool)
How can I avoid this? Maybe a way to make the site only trigger responsive mode at 320 width?
Thank you!
Hello, you mean the problem is at 768? Because at 480 the columns go under each other.
Just looked on my iphone (horizontal) and used the site i provided above and 480 does not stack.
Hey Anps,
I just started editing my page uniteorlando.org and I’ve run into a conflict in the code. I’m not sure how to fix this. Please help!
Thank you!
Can you please send us an email to support@anspthemes.com detailing what your issue is!
Thank you!
We just noticed that error. It is caused because you do not have any social media inserted. We will update the theme as soon as possible.
Sorry for the inconvenience.
Hello, you can send us your email to support@anpsthemes.com and we send you the new version (it was just submited to ThemeForest).
Hi there,
I have a question about this template (coolblue http://themeforest.net/item/coolblue-responsive-multipurpose-wordpress-theme/full_screen_preview/3552434). I just bought this theme and I want to display 16 portfolio items on the homepage. So 4 rows with 4 portfolio items. But I can’t change it in the theme options or somewhere else. Also I checked the .php files single.php, options.php and functions.php but I can’t find the code/line where the maximum of portfolio items are named. Can somebody help me with this issue? I spend several hours to look for it but I can’t find it. Does somebody else has this problem or does somebody knows how to solve this?
Regards,
Martin
Hello, do you want to add recent portfolio items or do you want to use the portfolio as a home page and have 16 items showing per page?
For the first one, just use this shortcode [recent_projects]16[/recent_projects]. The number in between is the number of items to show.
For the second one, go to Appearance – Theme options – Limit items.
I hope this helps, Anps
Hi all just got a little update approved:
v1.10updated file: in map includes: top_menu.php
Best regards
Hi there,
i can´t use shortcodes in portfolio-sites.
Hello, the shortcodes were not indented to be added on single portfolio items, I can add support to your site, but I don’t think this is an issue.
Send us an email to support@anpsthemes.com and we will get it to work for you.
I have now corrected itself!
That is good to hear. Don’t hesitate to contact us, if you need anything else.
Hey Anps,
I don’t want to have people comment on my homepage, so I’ve taken it out. Now I’m left with text that says “Comments are closed.” How can I remove that?
Thank you!
Hello, just open the comments.php file and delete the code in there. Sorry there is not easier solution.
Search for “Comments are closed.” and delete this line:
Thank you Anps!
ISSUE FOUND:
News / Blog page
Posts you have created only show that are a previous date to the last update to the News / Blog page.
eg…
- 5 posts have been posted before January 16th… these show up on News / Blog page no problem.
- News / Blog page you have set in the Theme Options is last updated at 17th January.
- All posts after the 17th of January do not show on the News / Blog page, nor in the recent news widget on that page (note that this is only evident when you are logged out of wordpress).
- Temporary fix, log into News / Blog page in Page section of wordpress, hit update, problem solved.
Note to Author of Theme.
You are doing an awesome job, appreciate all the help, regular fixes and updates and constant support you have given.
RECOMMEND BUYING THIS THEME 5 STARS *
We will check it, thank you very much for nice words, means a world to us and we are doing our best.
We are experiencing some server issues coz of the transfer to new faster servers, so demo could be naughty a bit
but that is just the demo, just to inform you all
Problem solved, and the demo is working lightning fast now
Hello!
Can you tell me please how can i switch contact form to send plain text and not html? There seem to be problems viewing content for some email clients.
Thanks!
Hello,
https://docs.google.com/file/d/0Byi-5DLOPvvlWThOclZoRUpHRVk/editCopy this file and paste over coolblue/mailer/mail.php.
I just replaced mail.php and did not work. Solved deleting manually html tags. Thanks anyway!
Good to hear that you have solved your issue!
Hello,
I purchased Coolblue in early december. Now, after the 3.5 update of wordpress, plugins Revolution Slider and WooSlider doesn’t work well. How can I update these plugins?
Thank you.
If you do not want to lose your slider information, then please you will need to replace the files via FTP, for example the Revolution slider:
Send an email to support@anpsthemes.com and we will send you the updated files.
Hi Anps,
I just found another small issue. In IE8 browser the link from big home button “PURCHASE NOW” is not working , also in your preview theme.
Hello, I just noticed the issue, I’ll get it fixed in the next update. If you need the fix ASAP, send an email to support@anspthemes.com and I’ll send you as soon as I fix the issue.
I sent email at support@anpsthemes.com but i didn’t receive any fix. Have you got my email?
Thanks!
Working on it. Will get an update to themeforest by today. Also I will send you the new version to your email, so you do not have to wait.
Hi. If you already send it i didn’t receive it. Or tell me please what files need to be changed to fix IE8 bug from statment box?
For now please go to admin-functions/shortcodes.php, search for statement_box_func and replace this part of the code (the form part is the new lines):
<div class="statement-box-right"> <a href="' . $link . '"> <form action="' . $link . '"> <button>' . $button . '</button> </form> </a> </div>This will be added in the new update, but we are going to include a couple of other things (portfolio fix, accordion lists).
These lines have solved the problem
Hello,
We’ve done the update but we have some trouble with modifications you’ve done for us Could you have a look about it Thanks a lot
Best regards
Hello, can you please send us a more detailed mail on your issue, also telling us what sort of modifications we did for you to support@anspthemes.com.
Hello again It’s VERY URGENT because the site is online. You didi fundraising boxes for us and you have included directly via FTP; Please, can you have a look?. your email doesn’t work anymore : This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. The following addresses failed:
domain name system error: domain anspthemes.com: domain not found
the mail is not correct its support@anpsthemes.com and not ansp
I sent you a mail on support@anspthemes.com
you mean support@anpsthemes.com?
got your mail, we will check it asap
I already sent you several mails. My mail is philippe.gaborieau@bcgconseil.fr. Please, can you see that asap. The site is online. Thank you. Best regards
We are working on it as fast as we can all our developers have fallen ill, so its taking a bit longer, so sorry
Hello, thank you for this answer. Do you have all the necessary information? When do you expect to solve it? Best regards
yes we have for now, we expect to solve it tonigh
Good Morning, I sent you backup files, I hope you can fix it today. Thanks, best regards
hello again, do you think you can fix it today, the site is online and It is very disturbing for us. Thank you. Best regards
I will start working on your ticket in about 30 minutes and I hope I can solve it ASAP.
Thanks, it is very kind of you. Regards
Hello, I just sent you an email.
Hi again, I have some problems: - I see portfolio image in every pages - Footer go everywhere http://grigis.abwebdesign.it/produzione/wastewater-pumps/
All the problems started when I had changed the socialize. Can you help me? My email is annalisa.bussini@gmail.com
Hello, what exactly do you mean, I just checked your site and it looked ok.
I updated the theme but it still shows as Version 1.0.7? Is it updated and you didnt change that? Or is it something i did?
hmmm could be, but i doubt it, we will check it out. Thank you for reporting it.
Best regards
I downloaded the theme from ThemeForest and the version is 1.1.1
I opened the css file and it says 1.1.1 but when i overwrite the folder it doesn’t change anything. I also deactivated then reactivated it. Nothing. I wonder…
That is really strange. Do you maybe have a cache system set on your server?
Yep.. Fixed. Took 2 days! Very unusual. Great theme. Money well spent.
The mobile/responsive doesnt display menu items for some reason but the full menu does work.. Ideas?
Menu name should be “Main menu”. Please check Appearance->Menus
Yes I did that. That’s how I have the menu working in full screen view. Just not mobile.
Can you please send us an email to support@anspthemes.com with wordpress login informations
Thank you!
sent
Hello, we did not receive any email. Please make sure you have sent the email to: support@anpsthemes.com.
Edit: I just noticed I wrote the email wrong in my previous post.
I emailed you the info. Responsive Menu still doesnt work.
Could resend email, we can’t find it or didn’t receive it. Thanks
I sent you an email. Its from ChrisMc
Yes, I’ll work on your issue as soon as I can (you are third in the line).
Responsive / Static menu problems? Also does the FTP access you provided still work, so I can complete your request quickly and with no problems
The FTP is good.
The menu just doesnt work while when its a drop down. No menu items appear (static or not).
Also looking to make the menu static with zero movement at all.
Amazing theme! Still loving it.
Make sure you have named your primary navigation “Main menu” as naming the primary menu to something else will cause the drop down menu to not work.
Perfect. I dont think “MAIN MENU” was in the docs. Not a problem, that works now. Thank you.
Still have nothing for the Static menu. The FTP login is still up (the one i emailed you). Just looking to make the Menu/Logo stuck in place and the page scroll under. Thanks again!!!
will contact you asap we are a bit booked with support