ThemeForest

Support for CoPilot WordPress Theme

An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by mikemcalister

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from mikemcalister:

To get support for your theme or plugin, you simply need to visit Okay Themes and create an account. Follow the ThemeForest Customer instructions to get started. If your purchase is validated, you’ll be sent an email with a username and password to log in and access the support forum. You may change your password in the Account Info tab of the My Account page.

Support for Okay Themes includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Is this theme awesome?

Yes.

Do I need this theme?

Yes. Definitely.

Where do I ask questions?

I have setup a theme support forum at http://support.mikemcalister.com/. If you have questions regarding the theme or it’s functionality, please search or post on the forum!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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