An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
Guides and Tutorials
Momentarily, there are four guides available:
- Getting started guide
- How to change the skin
- How to disable animations
- Font Icons like Glyphicons and Font Awesome are not showing in Firefox
We’ll be adding new guides on a ongoing and by request basis. Feel free to send us your suggestions on what topics we should write more about either in the item comments on ThemeForest or by email: contact [at] mosaicpro.biz
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.