An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, mosaicpro, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from mosaicpro:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to comments

Frequently Asked Questions

Guides and Tutorials

Momentarily, there are four guides available:

We’ll be adding new guides on a ongoing and by request basis. Feel free to send us your suggestions on what topics we should write more about either in the item comments on ThemeForest or by email: contact [at]

Thank you.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.