This author's response time can be up to 1 business day.
How do I update my current version of CORE to the new updated version?
Do I need to uninstall the original and then install the new one?
Any recommendations? I want it to be a smooth process and I am scared of losing my customizations. I did not edit the css file.
The latest version of theme which fix issues on Wordpress 3.6 is available to download.
Download from Themeforest > your account > downloads and replace all theme’s files and folders using FTP account with the new version.
All of your settings and contents remain the same.
How to add music on homepage? I uploaded a song through “Music” and enabled auto play background music, but nothing shows up and no music at all. Please help.
You can upload music using Core admin > Music and please make sure your upload 3 music files formats.
In the core theme.
when i upload one image under the other (onto a full width page) and add it to my website page a small gap appears between the pictures after publishing it. How do i remove this gap. Is it in the CSS? If so what line and page?
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
hello, where do i add the attachment to send you a screenshot…
Please send it using my profile form mail please.
it can be found here http://www.elizabethdavidphotography.com/picture.jpg
How did you add those images? Provide URL of your page please.
I do not turn the music on the site, yet it is correctly download but not automatically.
I can not show the sub-tabs, thank you for your reply.
1. Please make sure you upload 3 music files format.
2. Theme documentation’s located in your downloaded file from Themeforest
Please follow the theme’s instructions in /manual/index.html it will help you get through all theme features.
When you create a menu item, use custom link and add # for its URL
I just upgraded to your new version.
Can you please take a look at my site?
It still doesn’t look the same as your theme demo looks on mobile devices. Do you know what might be the problem?
I really need to launch my website today but I want it to look good on all devices.
Try to reduce your logo width. It’s too large and pushes main menu down.
I’m using your Core theme but wherever I enter new Portfolio, the Portfolio page is coming with error ‘404 NOT FOUND2’
What to do?
Please login with your purchased account
I’m having a couple problems with the theme on the iphone
1) The homepage slider feature. The images cover the dropdown menu on the iphone 4 in portrait mode. In landscape it works well
2) My contact page. Using the one third / two third option has the text from the 2/3 pop under the 1/3 contact form on the iphone4
Website is currently at http://www.bhphotography.ca/ns
Fixed the homepage by making the logo smaller. Still having problems with the contact page. Also, how do I set the order for gallery images?
2. Yes because on smaller screen device it doesn’t support columns.
3. You can drag&drop to order images using gallery admin.
I’m trying to set up a Blog Page, not on the home page (I want the slider on the home page). I went to “settings>reading>static front page” and assign a blog page, and left the front page blank, as I want the slider.
The blog page is now an infinite redirect loop and won’t work show anything, carychanphotography.com. Please help!
I fixed the infinite loop, but now the Blog Page is displaying the same Homepage Gallery Slider as the Homepage and I don’t see any posts. I’ve assigned this page to be the Post page already. I didn’t assign any page to be the Front page in “reading” as that doesn’t allow the Homepage Gallery to show.
How do I get the posts on the Blog Posts page I’ve assigned?
Where can I send you screenshots? Problem is here:
1. Home Page: www.carychanphotography.com
2. Blog Post Page: www.carychanphotography.com/blog
There are no blog posts on blog page, it is showing same as Home Page. I already assigned /blog to be the Blog Post page under settings>reading.
When you create a page. Select “Blog” as page template.
Theme documentation’s located in your downloaded file from Themeforest
Hello Peerapong. My website is www.ioanawilkinson.com.
This is what Google Developers has to say about my website:
Your page has 20 blocking script resources and 8 blocking CSS resources. This causes a delay in rendering your page.
None of the above-the-fold content on your page could be rendered without waiting for the following resources to load. Try to defer or asynchronously load blocking resources, or inline the critical portions of those resources directly in the HTML.
Flow doesn’t work, how can I fix it? It just keeps loading.
I checked your site and there are some code changes which cause image flow loading issue. Please don’t edit theme code and try to install original theme without code changes.
Thanks for the advice, will this reset my site? Or does it keep the way I have set it up?
I’m having issues with this theme in the backend when trying to re arrange the menu. As soon as you click on one menu item to move it, the menu item mirrors itself around ten times and cannot be moved up or down to assemble the menu.
I have deactivated all plugins and this still occurs. This would be one of the many issues I have reported with this theme.
I am also having an issue with trying to get the Social Icons to disappear and would like advice asap how to sort those issues out.
Also please make sure your plugins support WP 3.6
14 days have elapsed, since i sent you the screenshots that you asked me … (pag 311 of your blog)
Each morning and each evening i open your “support blog”, waiting for an answer
This is not support, this is disservice !
If you can not fix the problem or it takes some time, just tell me
Do not make me spend days and days waiting for a reply that never comes
Please, reply to this comment
It’s use THE SAME header file in all Wordpress theme pages so it’s not possible that’s different.
Ok thanks for the answer
I tested your theme
I also installed wordpress “ex-novo / on clean folder” on my computer and i installed “only” your theme (no plugin no other).
I created only a new gallery and a new page with gallery
It not work fine, the problem remains
I installed wordpress 3.6 + core v 5-1
Safari 6.0.5, Firefox 23.0.1 and Chrome on mac not work
Firefox 23.0.1 Explorer 10 on pc Windows 7 and Windows XP not work
While installing wordpress 3.6 + core v 4-5, it is ok, work fine
Reading your core support blog, i observed that also other sites that installed “core theme” have the same problem
Is it possible to make the home page a video gallery?
I can’t seem to find the documentation on how to create a video gallery. I am using an iframe to embed video from animoto. Is this possible?
Hello Peerapong, I figured out how to do this. Now I have a new challenge. I’m using woocommerce with this theme. All is working well with the exception of the preview image of the product. It is too large. I have adjusted the image sizes in theme and in the woocommerce settings but the image size does not change. I would be willing to pay you for your time and help in modifying the css. Please reply asap and let me know if you can help.
Really sorry, I’m really busy with my works and customer support so I have no time for freelance job.
If you’re interested in hiring a developer for building out this custom page template for you, we highly recommend to check out: Tweaky
Thank you for the reply. Can you tell me where I can find the code for the image preview? I have looked in the sheet.css file but do not see it.
I can’t figure out how to update my Core theme to new version, ive read your response to ioanawilkinson but when trying to upload zip file in wordpress themes manager i get ‘Destination folder already exists’ message. Hoping this will fix a glitch in my page galleries, i cant drag and drop images into a new order, hope that makes sense! P
i get ‘Destination folder already exists’ message
can i have more information please your answer did not address my issue.
You have to update using FTP, NOT Wordpress Dashboard. Please read my instruction carefully.
What’s an FTP? It’s not my problem if your theme stops working and I expect customer service not a half baked reply that only somebody working in computers would understand.
Hi please can you explain to me how to use the FTP
You have to contact your webhost about FTP account.
i want to know if i can make with core different videogallery’s in the menu – i see there is only one portfoilio
i wish to make different videoalbums – is there a way to pass it?
Sorry It doesn’t support that. I will consider to add it into the future if there are many requests from customers.
ok thx for answering but maybe other WP theme support the videoalbum (Nero portfolio or similar) can you recomend your best for video and special own videos?
and one question more: how can i change in core in videopotfolio the “sort” that new came at last? thank you
Do you recommend that photographs be a particular size to work well in the galleries? Is it still the case that it is best to use images that are 72 pixels per inch? A friend told me recently he thought that download times were so much quicker these days that this was no longer considered necessary for websites. Your advice very appreciated!
when i use the flow gallery and click on an image to use the lightbox feature , how can i make the background transparent with the rgba css feature ?
i want the website logo to be seen while watching the lightbox (fancybox)
i found the line in the fancybox css but it is overwritten by something else i cant find
thank you for help !!
perfect thanks so much ! found it and works !
Hi there, Cool theme! Having some issues though with the gallery. For some reason the images don’t resize when Gallery is chosen as template:
Sorry I checked your site and it’s “not found”?
The site changed: http://www.project-voorbeeld2.be/zonnehoeve/
The problem still exists however.
Please install and run this plugin http://wordpress.org/plugins/regenerate-thumbnails/
Trying to install new version of theme and getting “The uploaded file exceeds the upload_max_filesize directive in php.ini.” error. Any suggestions how to get around this?
Never mind, worked it out
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.