Kriesi

Kriesi supports this item

Supported

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Where do I get support?

Support and Documentation

The theme comes with an extensive help file with videos to help you understand how it works. If you encounter any problems or have questions once you purchased the theme feel free to drop us a notice at http://www.kriesi.at/support

We have 4500 registered members that often help out faster than we can. Nevertheless you will always recieve a response from me or my support team. More than 25000 Posts show that we do care that your site works fine ;)

A short notice: The reasons I have chosen to use my own forum are quite simple:

  1. Themeforest support threads are not searchable. Since most questions are asked over and over again a searchable forum will greatly enhance your experience since the answer to your question might already be there.
  2. Second Reason: people can’t respond to each other at themeforest to help each other out, which often happens on the support forums.

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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