768 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
keltaurn Purchased

also, how can i get a full page width so that the content takes up the whole screen?

freevision

Hi,

Set your Revolution Slider as full-width and use your alias name in page edit > Page Properties (under the editor) > Revolution Slider Alias Name.

For further help http://www.ozythemes.com/ticket

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

The search function isn’t working on my site. See www.reelafrican.com/newsite. Please advise on what may be going on.

Also, I’d submitted a few questions via your ticket system & never received a responseā€”I’m not sure if it’s not working properly?

Thanks.

freevision

Hello, thanks for buying our theme. Wooww. it looks cool :) well search function is working. just enter your keyword and hit Enter.

ticket system is working. if you have any other issue please contact us by email.

regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
onemoka Purchased

Hi i ve purchased the theme today, but can’t install with following message:

“Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.”

when i try to send a ticket to report this problem, system asks for the purchase key… I ve looked everywhere can’t find this B* key. Only the “purchase key” or ID item. Thanks for helping, it s really frustrating !

Order number: e9bac2f442e611e2952c842b2b692e1a

freevision

Hello,

thanks for buying our theme. probably you are trying to install wrong zip file. please open package file and find “cosmox.zip” and try to install it. should work!!

for further info please open a ticket for us.

regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
onemoka Purchased

Thanks a lot for quick reply! of course… i should have think about,, duuuuh. Could you also tell me where to find the purchase, in case i need to use the ticket support system ? ( and i think you are going to hear from me unfortunately! ;))) Regards Marie

freevision

you can find your key file next to DOWNLOAD section. no problem. please just make sure follow help documentations first :)

regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
KPOETIC Purchased

Hey, quick question,

If you copy the ot_layouts, options, and settings.txt in the wrong order, does it affect anything? And how do I reset everything?

-K

freevision

Morning! thanks for buying our theme :)

what you’re doing is unnecessarry. it s just for fail recovery process. please contact us for further info.

regards

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
charle39 Purchased

Question #1: I have version 1.0 of COSMOX installed and running. If I install and upload the latest version 1.3 to my current site, do I lose all the changes, plug-ins and start all over again?

Question #2:How do I remove the date, author name, social icons, the words “comment closed” in the Post sections?

Thank you for your help.

freevision

Morning! thanks for buying our theme :)

Answer #1 : please have a look our instructions over here : http://cosmox.ozythemes.com/help/f-a-q/updating-your-theme/ and no you won’t lose data.

Answer #2 : please open a ticket for us. so we’ll explain how to do.!

regards

Default-user
charle39 Purchased

Thanks for your quick reply. I just opened a ticket in regards to my question #2 (how to remove date, author, etc in Post sections).

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi i just bought this theme but i cant find how to get my footer with 4 columns. it works fine with 2 columns but when i add widgets to get 4 columns it doenst work and breaks the footer.

regards. ramon

freevision

Hello Ramon, thanks for buying our theme :)

could you please open a ticket for us and share your URL so we may investigate what s goin on your side.

regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
a1pena Purchased

Hello It seems as if i cant change my home page. I did the settings under reading and change home page to front page why is it not working http://ampimpactmarketing.com/

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
a1pena Purchased

also I need to figure out how to add the floating effect to my slider with css im not sure exactly how to do that

freevision

Hello, thanks for buying our theme :)

could you please open a ticket for us and share your URL so we may investigate what s going on your side.

regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Netherlands

Hi Freevision,

I’ve been looking for a perfect theme for a new assignment I got for over a week now when I stumbled upon Cosmox…wow, terrific, great…I’m really impressed! I think this may serve all requirements my customer has, but I’d appreciate if you could double check for me, before I buy your theme?

List of requirements: - wordpress theme - great for landing (no scrolling allowed, and I think this can be done with the page builder you offer) - responsive - plug in ready - customizable contactform with possibility of auto-replies dependant on ticked options - fully customizable (background, header, footer and so on) - submenu’s/pages possible - social media integrated - testimonial page - with download buttons for pdf’s, excel sheets

Thanks in advance for your help, I hope I may receive a message from you soon and finally can start actually building..;-)

freevision

Hello, thanks a lot.

great for landing (no scrolling allowed, and I think this can be done with the page builder you offer) (Not clear what you meant)

- responsive – plug in ready – (YES) – Customizable contactform with possibility of auto-replies dependant on ticked options – (Cosmox offers you ContactForm7 Plugin which highly customizable and standart )

- fully customizable (background, header, footer and so on) – submenu’s/pages possible – social media integrated – testimonial page (YES)

with download buttons for pdf’s, excel sheets (Standart Button Shortcode will work for this requirement)

for further info please contact us by email.

regards

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • United States
lmduque Purchased

Hello, Thank you for the theme is really good.

I Installed the theme and followed all instructions. BUT the site is running in slow motion and it takes forever to load anything.

I sent a ticket to support with my user and pass to my WP. At this point I’m considering using another theme since I have not been able to make this work fine and support does not answer my request for help.

Please if you are checking on this help.

freevision

Hello,

I don’t think we missed your ticket but maybe some network issues occurred. I am answering the tickets right now and will take a look for yesterday’s too.

Regards.

  • Exclusive Author
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

i think the revolution slider plugin not compitable with wordpress 3.5 anymore.. any update?

freevision

Hi,

We have updated our previews to 3.5 already and as you can see http://cosmox.ozythemes.com/ there is no issue with revolution slider. If you are having issues please check back soon to download theme with latest revolution slider. We are going to publish an update package today.

Regards.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years

hi there, is it possible to add a pinch-to-zoom functionality to the theme when viewed on mobiles? or at least set the font-size (larger) just for mobile, separately from the desktop view? Thanks!

freevision

Hello.

it possible to do, but not sure 100% would be stable on different devices. requires to run some test.

thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
onemoka Purchased

SORRY guys, but i still can’t find the purchase “key”next to “download”section!! i’d really like to send a ticket but i… CAN’T !!!

Hi, I found cosmox a great looking theme but i m struggling with it and i ve not been able to install it till now ! i upload the “cosmox.zip”file, then everything looks alright till i have to import the dummy data via the import file (plugin activated) (layout 1 the one in the documentation). I click save as etc… and then i upload it. Things looks alright again and then i m stuck with the white screen. and now comes the trouble : my refresh key doesn’t work (I now for sure prob with my laptop) and so, i m not able to refresh ! (no alternative key combo will work as well). so i have to “reload”instead, and then : a VERY very long list of files “already uploaded” appears but no confirmation button such “have fun”. If i check the site at the point, there is still no dummy data showing…

2/I have also noticed that with or without dummy data import, the Revolution slider can’t be found in the dashboard!!!

after 7 wordpress install/desinstall, still can t find a solution. do i have to give up this theme because i don t have a refresh key working properly!?

I m getting disappointed and frustrated cause i usually choose my wp themes only if they offer dummy data (goes faster to set up) and it s the first time i struggle this way. :bashful:

please help ! i m starting getting late on my business planning ! Kind regards marie

freevision

Hello Marie,

I guided you before, once again I’m gonna explain… GO TO YOUR DOWNLOAD TAB WHERE YOU’LL SEE “Licence Certificate” click on it and get your KEY. then open ur your ticket or send us an email ozy@ozythemes.com .

But please think twice if we’re the reason of getting dissappointed if you can’t find your own KEY or sending us an email… I doN’t think we deserve this negative comments due to some simple issues.

we’re always ready to help our buyers.

kind regards

Default-user
onemoka Purchased

Hi,

Concerning the key: I ve easily found my purchase key with the second answer i received. The first explanation had lead me to the “history” section (quote : “you can find your key file next to DOWNLOAD section”).

I know that i have a problem with the dummy data file but i m not a complete dummy myself if i had received the second explanation first :)

Anyway just to make things clear about my above comment, i encourage people not to take it as a negative one : it is only the expression of a moment of frustration ! (everyone must have had felt this feeling one day late in the evening..:)

I’m sure the support service will work things out very soon!

freevision

Dear Marie :)

whenever you need! thanks. now we do understand eachother :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello Guys, I own a video tutorials site, and I plan to fully redesign the whole site by using your theme.

As my site will be mainly used to stream video tutorials

Here are my questions :

1) I wonder If in the blog previews it is possible to embed a locally hosted video.

2) Is it possible to show a description/title of videos in the showcase area ?

3) On top of each previews there is a Top bar with some information “COSMOX” is a comprhensive WordPress theme. With a powerful admin and flexible options, “COSMOX” is designed to suit almost all projects. BUY NOW!” is it included with the Theme ?

4) I understand that you can’t include images from the previews… but is it really easy to customize the blank exemples to make something as crazy as in your previews ?

5) Do you have more instruction videos, or those chowcased on theme forest are the only one ?

Best regard,

freevision

Hi,

1 – Yes, JWPlayer or HTML5 video player can be used

2 – This can be arranged with blog posts or we are always open for the improvement ideas

3 – Yes, this can be controlled on theme options panel and available site wide.

4 – Yes we believe so, see site showcase that we shared some of our customers

5 – On the documentation several videos and visual guides are exists ( http://cosmox.ozythemes.com/help/ ). When you need more help just let us know.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I’ll definitely buy your Theme, I fell in love with your replys :)

Thanks,

Franck

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
a1pena Purchased

Hello I am having trouble with the Revolution slider it wont let me move my images any more and thing i can do?

freevision

Hello,

as I remember this was your URL http://ampimpactmarketing.com/ and I checked it. works fine on our side. what is exactly your issue? could you please provide us more info?

thanks

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • United States

Most impressive! I’ll definitely be needing this for a future project. Awesome work!

freevision

Thank you, and we are planing to add new features periodically, don’t forget to check back later.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Referred between 50 and 99 users
67 Purchased

Unfortunately, I cannot make any changes to my slides with the Revolutionary Slider after updating to Wordpress 3.5. I just downloaded the latest version from here and installed it and there is no change to the slider interface. Basically, it will not let me drag and drop any layers/slides or change style type but shows fine on the site. Im going to send another ticket your way. Thanks.

freevision

Referring to your latest comment, its fixed with version 1.3.1

Regards.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Referred between 50 and 99 users
67 Purchased

Actually, it is fixed in the latest release. I just checked the sliders release log and re-uploaded and it works. Thanks so much for a great theme and great support.

freevision

Great, thank you for letting others know.

by
by
by
by
by
by