768 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Norway
twholm Purchased

Where to input images for gallery in posts? I just see the fetured image

Thanks :-)

freevision

Hello. you mean image slider in a Blog post? If so please select Gallery Post type and upload your images. That is all you need to do. If you can’t handle it please open a ticket for us. regards

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Portugal
  • Referred between 1 and 9 users

Hi,

Sorry my low english

I have same problem: @eternalist

2. Quantity box is too wide (on product page and cart) – overlaps the “add to cart” button.

What is the solution?

freevision

I recommend you to use previous version of Woo-Commerce. we haven’t updated the theme for Woo-Commerce 2.0

regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Mexico
LeRush Purchased

Hi master,

I have a little problem,

i need to put my video. and i try in 2 diferents mode.

1.- shortcode [youtube value=”http://youtu.be/EGbXDBpGHYg” fullscreen=”true” width=”375px” height=”350px”]

and nothing happens

2.- Is the way i need.. PAGE DESIGER, TOOL BOX = ( anything box ) copy paste the short code and nothing happend

what im doing grong ???

thanks & best regards :)

freevision

Hello, what’s your theme version? Is it latest one?

LeRush
LeRush Purchased

Is the last version I buy your theme 4 weeks ago, and WP 3.5.1

another probleme in my MOVIL GALAXY Y i can go down and the menu desconfigurate

can you take a look please

wwwhttp://www.narouniversity.com.mx

LeRush
LeRush Purchased

HELP !!!!

MORE PROBLEMES IN IPHONE and EXPIRIA U

the same problem in the MENU!!! whats is going on???

and Yesterday i put my video in REVOLUTION SLIDER and appears in ALL SLIDER!! whats happend!!????

http://www.narouniversity.com.mx

help i need to give the proyect and i dont know whats happend

freevision

Hello could you please open a ticket for us and share your admin user/pass. so we may investigate your issues.

We’ve been upgrading our servers to VPS servers since a few days. sorry for delay!

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
ecmweb Purchased

The preview on themeforest doesn’t work?

freevision

Hello mate, could you please check again. It works on our side.

regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

At the bottom of a blog entry is the ‘Related Posts’ section.

Is there an easy way to change ‘Related Posts’ to read ‘Related Products’ ?

freevision

Hello mate, well you can edit single_blog.php file or you may try to modify translation files (po/mo) in “translate” folder.

regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
onemoka Purchased

Boa tarde,

BAck on the forum ! i ve got a question regarding a plugin conflict in the ticket system (838248) ! it’s lying there for a little while now :-) thanks to have a look asap. i need to send my newsletter by tomorrow ! kind regards, marie.

freevision

Hello, we’re processing your ticket now!

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
ecmweb Purchased

I’m getting worried about the lack of support and other issues on this theme, I hope you guys sort it all out..

freevision

Hello, since a week we’ve been busy configuring our servers. This is why we were not able to respond you. All previews are working fine now. Please check back again. regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
onemoka Purchased

Hi, i have the same problem than TVHolm, once the fallery post type is selected, there is no options to “upload the photos”... it must be somewhere but where ?

freevision

Hello, we’re processing your ticket now!

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Portugal
  • Referred between 1 and 9 users

Hi

Sorry my low english

- Is possible add the WPML flags in the left side of the top social networks

- When it comes to support woocommerce 2.0?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
moreleads Purchased

hi I am making a webshop with cosmox and woocommerce and have the following problems:

  • in Chrome the “add to cart” button is invisible
  • the price field is rounded (so instead of showing € 1,10 it shows € 1,00)
  • I would like to reduce the size of the featured box text size, so all titles fit on one line and the products maintained aligned but cant´find where to do it.

greet

freevision

Hello, please open a ticket for this matter.

regards

Default-user
moreleads Purchased

where?

Default-user
moreleads Purchased

thanks have already opened the ticket there

freevision

Thanks! we’ll process your requests!

Default-user
moreleads Purchased

opened a ticket about 21 hours back and got a message saying the ticket was created an i would get a message to my mail. havent received any mail nor any other kind of comunication.

Default-user
moreleads Purchased

just inserted the ticket again and didn´t get an email again. Is the system working at all because this is not ok.

freevision

Hello, since we released our theme had no chance to upgrade Woo-Commerce. So I recommend you to use previous version of it. The other thing is we’re not changing anything on woo-commerce options. You can check pricing options .

regards

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • New Zealand

Hi, I purchased the item and installed the latest version. I was looking for the tutorials. the pdf says the videos are at http://cosmox.ozythemes.com/help/videos/revo-slider-home-page/

When I go there I get the error message “server not found”. Please help. Mohan

freevision

Hello, could you please clear your cache and try again. Bcoz I just browsed video page. works fine.

regards

Default-user

Thanks. Perfect. Mohan

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
arrenato Purchased

The site has a problem, I got this error, can you help me? Fatal error: Call to undefined function mb_convert_encoding() in /home/sensionc/public_html/wp-content/themes/cosmox/page.php on line 121

freevision

Hello mate you better open a ticket for this kind of issues. Hard to see what s going on your side, and please share your admin user/pass so we may check on place.

regards

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
arrenato Purchased

The site has a problem, I got this error, can you help me? Fatal error: Call to undefined function mb_convert_encoding() in /home/sensionc/public_html/wp-content/themes/cosmox/page.php on line 121

forget to pass the address: http://www.sension.com.br/

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
lunamaya Purchased

This webpage is not available The webpage at http://cosmox.ozythemes.com/help/videos/revo-slider-home-page/ might be temporarily down or it may have moved permanently to a new web address.

http://cosmox.ozythemes.com/help/ i think your site down repeatly
freevision

Hello, Hello, could you please clear your cache and try again. Bcoz I just browsed the URL. works fine.

regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Here’s my challenge:

Cosmox theme: Top menu bar on small screens/mobile devices.

Items in the dropdown menu, right side get clipped. Is there a way for the menu to know room is tight and to right-justify the selections so all the menu text is visible?

p.s. Not feeling the love from your helpdesk site at http://ticket.ozysupport.com/index.php. Tickets go in but they never seem to come out and there’s no way to check them.

freevision

Hello, to provide better service we were upgrading our host to VPS. Meanwhile some unexpected issues occured. So everything back to normal now. We’re processing all tickets one by one!

regards

  • Sold between 1 and 100 dollars
  • United Kingdom
  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Exclusive Author

hello, great theme but i need you to process my support ticket #527364

i have waited quite a while, i also updated it today

freevision

Hello, to provide better service we were upgrading our host to VPS. Meanwhile some unexpected issues occured. So everything back to normal now. We’re processing all tickets one by one!

regards

Default-user

ok thx for the reply, any idea on time frame.

Default-user

any update on this?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Already filed a ticket. :)

Can’t figure out how to add a youtube video to a portfolio item! No matter what, the video doesn’t show. Help!

Thanks.

M

freevision

Hello M,

for now I suggest you to enter full video path and the other thing is make sure the video you are adding is enable to public share. We’re processing tickets.

regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
desd Purchased

Hello there,

Since this morning, the twitter box doesn’t display anything. I didn’t change anything, so i’m sure about the parameters (username). Any ideas about this issue ?

Thanks

freevision

Hello, please share your URL. It may be temproary or too many requests.

regards

Default-user
desd Purchased
Thanks, here my url. http://www.beguepress.com
freevision

Hello, I can’t reach your URL. Something wrong with host?

Default-user
desd Purchased

no, it works fine for me.

freevision

I did try to browse. Still can’t reach it. Sorry

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
arrenato Purchased

Please see my problem > Ticket #354591

freevision

Sure thing.

arrenato
arrenato Purchased

the site is already in six days that have this problem, see the faster for me please!!

freevision

Hello mate. Your ticket has responded.! regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
lunamaya Purchased
This webpage is not available i think your hosting because ive seen some people cannot browse your help video pages . http://cosmox.ozythemes.com/help/videos/revo-slider-home-page/ might be temporarily down or it may have moved permanently to a new web address. http://cosmox.ozythemes.com/help/
freevision

Hi. I’ll see why u might have this issue mate. It s odd. We are all able reach it.

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