767 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Steamed Purchased

Instead of just deleting my comments and the feedback I provide why not actually provide some support and help your customer (me) and fix my problem with your product?

Ask yourself about the level of desperation that brought me to make my last comment (which by the way was fully justified in my opinion). I don’t want to argue, I just want the support that I purchased.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

Hi m8, hope you are well. I have one question:

How to make image (960px /W) inserted into page via media library become responsive?

Thanks in advance…

freevision

Hello m8, thanks hope you are well too :)

well you can set no width or set as 100% that works.

regards

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

How can I set up my site to look just like the Dark Fantasy? the one that says for food business. I would love to import all the settings for that one

freevision

Hello mate, please have a look here : http://cosmox.ozythemes.com/help/dummy-files/preview-content/

after downloading dummy data you may import each layout’s dummy data and make it look like preview. For further info please open a ticket for us.

cheers.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

I have a new client that was previously setup using your theme. We are going to need to repurchase for updates and support. However, I need to know if you have a plan to update to Woocommerce 2.0. If you are not, I will move the site to one that does.

This has been asked multiple times in the comments and it is a pretty simple answer – will you be updating the theme to support Woocommerce 2.0 or should we be looking elsewhere?

Thank you

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Mexico
LeRush Purchased

Hi,

I have a problem in my header social link youtube

i put my URL http://youtu.be/7PNmZAC2Amo ( NO WORK ) http://www.youtube.com/watch?v=7PNmZAC2Amo ( NO WORK )

And i put my user naro.university ( NO WORK )

how do i need to put in the FIELD to my video ???

please help

freevision

Hello, please contact us by email and share your admin user/pass.

Cheers

LeRush
LeRush Purchased

I find my user but I dont want to put the link to my USER i need the Link direct to my video!

how do i change this

freevision

Can’t help you unless see your URL or admin panel my friend!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
lunamaya Purchased

Ticket #456195 please check

freevision

Hello, all tickets are processing and responding… Thanks

Default-user
lunamaya Purchased

please respon again #456195

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
garydee77 Purchased

guys – I spoke to author of Rev Slider as it is causing our site to crash in Internet Explorer.

He said to ask you to: “yes, please ask the Author to update to version 2.3.9 or version 2.3.91 at least. It will help ! “

Can you confirm you can do this for everyone who has purchased your theme pls???

freevision

Hello, we’ll release an update in couple days. do not worry!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
lunamaya Purchased

ive been ignoring bad after sales Ticket #456195

freevision

Hello, for sure we’re not ignoring anybody. All tickets are processing one bye one. for your info.. regards

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
muzine Purchased

freevision hello, first I would like to commend the excellent work done in this theme, really good.

I have a problem: When I send the dummy file, wordpress add all media files, but the pages, posts, news, portfolios, testmonials not appear, or is cared just as media files.

freevision

Hello mate, please open a ticket for any technical requests.

regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi There,

Having trouble with the jqfloat function, it doesn’t appear to be as easy as you make it sound. I put in jqfloat under the layer param style, and it doesn’t change anything and one one site it even makes the slider disappear all-together.

Is there something i’m missing / doing wrong, or has this method changed in an updated version of the slider or theme>?

Thanks!

  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 4-5 years

@futurefossil Looks like lots of people have trouble with the jqfloat effect. Here is a quick video on how eay it is to use http://youtu.be/nMM3ft3y1Js

freevision

Thanks mate. Actually it s very easy to control. :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Shortcode Alert Boxes: Error, success, info, notice and validation. Is there a way to change the background color of the box? Each type has a color preassigned… and I wanted to tweak the ‘info box’ color.

freevision

Hello, please open a ticket for us for technical requests.

regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Steamed Purchased

Does anybody know how to get rid of the angled white stripes behind the slogan box and the scroll bars from the page builder?

Also can anybody tell me how to change the images in the blog box, featured work or what’s new sections of the page builder.

I can only figure out how to change the images in the triple box section of the page builder but the above sections don’t allow you to do that in the drop down areas of the PB.

I’ve asked these questions of Ozythemes but it’s a waste of time – they never reply.

freevision

Hello, which layout we’re talking about? If you could provide more information I’ll be glad to help you mate.

cheers

Default-user
Steamed Purchased

I’m talking about the Cosmox theme / layout.

1st issue: When I put something in the slogan box i get a long rectangular box that has white stripes on a 45 degree angle that fills the box… it looks crap. On this demo page the area I am referring to is titled ‘Take a tour’

2nd issue: In the page build I can choose blog box or triple box. When I choose the triple it gives me the option to change the images but when i drag the blog box into the pagebuilder area I don’t know how to change those images… do i need to use categories or something because I tried that but it didn’t work. Once again no decent instructions from Ozythemes on this issue. On this demo page the ‘what’s new’ section is the area I cannot change the images too.

Pleeeeease help

freevision

Please open a ticket for us and share ur admin user/pass. Let’s see what s going on your side.

regards

Default-user
Steamed Purchased

Im happy to pst my username and password but i’d just like to confirm who is able to see those details and use them? I’m nervous that if somebody with bad intentions gets into my site they can create havoc and i’ll lose everything. Is there a Pm i can send my login to? Then we can post the results on this board for all to see how it was resolved?

freevision

Hello, we just need to have a look to your admin options. Otherwise hard to provide you a solution. After we’ve done you can change your password of course.

regards

Default-user
Steamed Purchased

Ok sure, any assistance would be greatly appreciated.

[sensitive information removed by mod]

freevision

Hello please DO NOT SHARE your private informations over here. Please change your admin user / pass and then open a ticket for us.

Default-user
Steamed Purchased

wow, how confusing.

Default-user
Steamed Purchased

open a ticket where? I’m way confused now. The only place I can see where I can open a ticket is with ozythemes and that is a waste of time because they take weeks to reply and they have not once helped or provided a solution to any of my 7 tickets/questions. I must be missing something big time here.

freevision

I’m sorry, we’re only support by ticket system. If you don’t know where to get your purchase key please go to your DOWNLOADS page and click to item download button and then see your license certificate.

regards

Default-user
Steamed Purchased

yeah I get that but when i go to the support tab and then I get the options ‘where can I get help’ i click on that and it takes me to the Ozythemes ticket system, is that where you want me to go? I’ve been submitting tickets there before and it’s a waste of time. Can you literally spell this out to me please, i am lost as to where I am supposed to go to open a ticket for support from YOU.

freevision

We’re responding every ticket one by one. We’re not able to respond from here for technical request. Please open your ticket and let us see what we can do for you.

Thanks

Default-user
Steamed Purchased

I opened 2 tickets for both of the questions above 16 days ago now and you have NOT responded to either of them, now you want me to open another one?

Why not just respond to the tickets I’ve already submitted half a month ago?

The ticket numbers are: #572389 #853379

Can you please just respond to the tickets I’ve already submitted instead of giving me the run around and asking me to submit another one?

freevision

Hello,

Immediately responded your ticket (about 13 hours ago) but until now no respond I got. I will respond again when I got them.

Kind regards.

Default-user
Steamed Purchased

It has been 20 days now and YOU STILL HAVEN’T RESPONDED to the tickets i listed above. You did however respond to a new ticket that i submitted for a different query, which i need further clarification on as i don’t understand your response. I still need to know the answers to support tickets #572389 #853379 20 days is a long time for no answer!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Steamed Purchased

Also how exactly are we supposed to use the included psd files? I don’t get what they are for exactly?

freevision

Hello! PSD files has been added for more customization on client side. It’s a standard procedure including into the package.

regards

Default-user
Steamed Purchased

I get that but what I dont understand is what I can actually do with them. Am I supposed to use individual images from the psd files or can I modify the overal interface by modifying the psd file…. there is not instructions anywhere that I can see.

freevision

Hello, sure you can if you’re expert using PSD files. We’re just sharing source files with our customers. It’s totally up to you what you can do :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
ajwilk75 Purchased

How long does it take you to deal with support tickets? #984378 opened 8 days ago and no response at all.

Very frustrating as the theme is great, and it’s a question I can see you’ve been asked on here before but told the person to open a ticket so of course I can’t see the solution.

Thanks.

freevision

Sorry for the late response. Awaiting tickets are responded.

Default-user
ajwilk75 Purchased

Thanks

  • Sold between 1 and 100 dollars
  • United Kingdom
  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Exclusive Author

i have the same question as ajwilk75, as i think i have been forgotten about as i opened tickets dated 28th march and was last replied to on the 31st with no issues completed.

:) ps the ticket id is #527364

freevision

Sorry for the late response. Awaiting tickets are responded.

Default-user

:) thanks. i have replied to the ticket just to let you know ;)

freevision

Responded, lets keep the conversation on ticket. Regards.

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

The content in the page builder is unreliable and disappears. I have lost every page on my entire site. I have never had this problem with any other theme. Please check ticket #519255.

freevision

Hello, no cosmox buyer before had this issue. It might be caused some other tehcnical complications / reasons. We’ll process your ticket and respond you asap!

regards

Default-user

Hello, thanks. All pages on my site are now empty (no content.) This is very urgent. Thanks.

freevision

Hello,

We are on tickets.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi!

I just bought this theme a couple of days ago and I am facing a problem: I don’t know how to activate the Revolution Slider.

In the theme documentation is said that the only thing you have to do is activate the plugin which is already given in the package. However, when I check up the list of installed plugins, it does not appear.

I tried to activate it in a page, but the system asks me to introduce an alias. When I try to do see the available alias names, the theme says I dont have permission to open that page… Bufff, it seems I am completely lost.

Please, help!!

Thanks so much!!

freevision

Hello,

Please open a ticket here http://ticket.ozysupport.com and I will try to do it for you. Don’t forget to include login credential for your admin panel.

Regards.

Default-user

Hi again,

I just opened the ticket. I will wait for you to do it.

Thanks so much!!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

Hey m8, hope you are well…any accurate info when new theme update will be available? I understand that you had a lot of job with new EWA theme (which looks excellent btw), but don’t forget us, Cosmox users :)

Thnx.

freevision

Hello, of course we’re not forgetting our clients. next week it’ll be ready.. cheers

cr3ativelab

Thnx

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

How do I update my version I have 1.3…. I see there is 1.4 and mines still have a few bugs…. Thanks! I want to update without having to redo colors etc

freevision

Hello, thanks for contacting us. Please open a ticket for us and share your url.

Kind regards

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