761 comments found

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

Please help I tried to update my site with the updated theme and now I am getting Fatal error: Call to undefined function del_option() in /home/cgmlawok/public_html/wp-content/themes/cosmox/functions/admin/update-notice.php on line 92

freevision

Hello,

Can we take a closer look please? Please open a ticket and let us access your WP admin panel.

Regards.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United Kingdom
stoutty Purchased

Is it possible to change the background to a repeated pattern or fixed image

freevision

Hi,

I don’t know what part are you asking about but, if you are on Theme Options and there is a background option you are working on, you can change any CSS background property as you like.

Regards.

  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hi, does this theme have a persistent top navigation option? Similar to your EWA theme.

freevision

Hello, thanks for contacting us. Yes Cosmox has persistent menu option can be switch ON.

regards

Default-user
komidian Purchased

How do I set a background so that the content does not show behind the navigation?

freevision

Hello,

Thank you for purchase.

Each page has individual background options. Besides, Appearance > Theme Options > General Options has background things can be applied.

http://ticket.ozysupport.com http://forum.ozysupport.com

Kind regards.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
garydee77 Purchased

guys – is it possible to insert the slider on the homepage – but slightly smaller in width then insert 3 advert boxes to the right of it – so in essense one large slider with 3 jpgs to the right, stacked on top of each other??

freevision

Hi,

Can you please open a ticket and link us what do you actually mean, at least with some drawings :)

Thank you.

Default-user
garydee77 Purchased

Just have Freevision! Thanks in advance

  • Turkey
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hi;

Does the administrator options ( theme options, page, post and oder sections) be converted to any language?

freevision

Yes, but you have to do it by yourself, translation files are included with the theme.

demokrasi

You’re sure? 100% translated (backend, frontend). I’m interested in this theme, but I want to make sure.

freevision

Option Tree (theme options) have to be converted on its own settings panel. And we will help you more than you expected :)

demokrasi

But each when the theme is updated; I do not want to edit the theme files. Thank you for your interest. Very nice theme, but I have to think about it.

Best Regards,

freevision

Yinede tesekkur ederiz, Saygilarimizla.

demokrasi

Selam; :) Bilseydim, ingilizce icin kendimi zorlamazdim. Ayrica almayacagimi soylemedim, dusunecegim dedim :) Tema secenekleri onemli degil ama, diger bolumlerin turkceslestirilmesi benim icin onemli. Yazilar, sayfalar, sayfa tasarimcisi, portfoy, haberler, gorusler, ekip ve musteriler bu anlarin turkcelestirilmedigini goruyorum. Benim takintim heralde her sey turkcelestirilebilir olmali. :) Bu yukun altindan kalkabilir miyim diye dusunuyordum aslinda. Yoksa tema icin soyleyebilecegim tek soz mukemmel.

ilgin ve sabrin icin ben de tesekkur ederim.

Saygilarimla

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
bukhory Purchased

Love it..I bought at first impression.. Hope you can give best support..because I’m not too expert :)

freevision

Hello,

Thank you. We will try to help you as far as we can. Even we are helping to install your site like our preview site when you requested. Simply open a ticket.

http://cosmox.ozythemes.com/help http://ticket.ozysupport.com http://forum.ozysupport.com

Kind regards.

Default-user
bukhory Purchased

Hi thanks for reply.. i had 1 open ticket…waiting for solved..thank you

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, Your instructions ( videos) are way outdated.. in your videos you show 3 different sliders and how to import data but you dont include any of the files I directly downloaded drom my account there are NO files labled as in the videos only the files listed here. cosmox.wordpress.2012-11-01.xml + ot_layouts.txt , options and settings missing are any of the files for 2 different sliders and NO .txt files for the data ?? i feel bait and switch.. is there a reason you dont allow or want us to use the dummy data anymore ?? + you .xml file dows not load any dummy data , i kee needing to refresh the import process and it finally loads but you pages in home layout points to your website http://ewa.ozythemes.com/ that has nothing todo with imported dummy data?? Can you please explain.. THank You

freevision

Hello,

We have not limited anything, dummy data still usable like before. What kind of issues you are having? Please open a ticket if possible, and let us help you.

Kind regards.

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
muzine Purchased

Hello, I would first like to praise the excellent work.

And I’m with two questions:

How to limit the latest news.

how to put comments on news page option.

Thanks

freevision

Hello,

functions/layout-objects.php line 404, change “45” to any as you want.

Regards.

Default-user
muzine Purchased

A problem, twetters are not appearing.

how to put comments on news page option.

Could you help me?

freevision

Hello, we have an update for twitter issue. It’s a global API issue changed by twitter. So please try to update your theme.

thanks

Default-user
muzine Purchased

Hi, updated the following files: - Functions / twitter / twitteroauth.php - Functions / twitter / OAuth.php - Functions.php (“ajax_twitter_json” function added) - Scripts / jquery / jquery.tweet.js - inc/ot_settings.v1.6.0.txt - header.php - footer.php

and even then the twitter doesn’t work, because there not appeared Theme option option -> settings twitter

freevision

Hello, please try to open a ticket and share your admin credentials.

Thanks

Default-user
muzine Purchased

Ok.

And about the comment on news page, how can it be done?

freevision

Hello,

You can copy necessary part from single_blog.php (commented already)

Regards.

Default-user
muzine Purchased

I copied the passage <? php

/ / Comment Form comments_template ();

echo ’’;

/ / Main wrapper – End

endif; ?>

And it did not work, could you tell me exactly which section should be copied.

freevision

Hello,

Please submit a ticket, let me take a look for you.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
sinbad78 Purchased

Hello I’ve just bought yout theme and I have a problem. @ homepage www.venit.com.pl when i use Page Designer i cant see any content created by it. There is nothing. Ticke to support sended – I am waiting for reply – URGENT!

freevision

Hi,

We are checking immediately. But please first enable WP_DEBUG.

Regards.

sinbad78
sinbad78 Purchased

Sry im new at WP i dont know what WP-DEBUG is

sinbad78
sinbad78 Purchased

if it is a plugin – it is enabled now

freevision

Hi,

As I reported by the ticket, there is a missing PHP library. Simply contact with your hosting provider.

Kind regards.

sinbad78
sinbad78 Purchased

Your help was perfect! Thank You! Theme is so awesome.

freevision

Thank you,

Cheers.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi,

How can I remove the menu which shows up on bigger pages. On top on those pages appears a contents[show] and hide extra menu.

it seems to be a menu with only h1 text. it show in the page itself, a kind of quick acces menu.

Kind regards, how can I turn this off?

freevision

Hello,

Sorry, but I am not clear what you are asking for. Please send us a ticket (http://ticket.ozysupport.com) and share the URL of the screen shot which include the part about your request.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
mhuesmann Purchased

REVIEW- I am like everyone else. Frustrated at very slow responses and poor support. I would seriously warn anyone thinking about buying this theme to NOT buy it unless you are a semi expert to expert level of Wordpress. The instructions are in broken English and not clear. The videos have no audio and only cover certain parts of the theme. This is a great theme for programmers. The examples they send out for reference do not reflect the current version or menus in many circumstances as many others have said.

freevision

Hi,

There are 5 tickets from you, not counting the responses. There are many sites out successfully done by the people who are not programmers. Even we have made customization when they requested for that.

I am going to login your WP admin panel and make few sample entry for you to show you how.

Your last ticket just arrived, and sure all will be replied. There are other tickets to we have to care about.

Kind regards.

Default-user
mhuesmann Purchased

Ok, I will not wage differences here. I am trying to help others not get in over their head (Do a google search on this theme). I said it is a great WP THEME! You just need to be a semi expert based on your support tools. SUGGESTIONs- 1. Develop a forum/board for users where comments and others can help each other and make this searchable as everyone asks so many similar questions. We could reduce your tickets by solving ourselves. 2. Why not post download or linked documents with better step by step instructions and image examples to help as you see multiple questions about the same issues get asked here. In response- The previous tickets were eventually solved by me and hours of google search and then cancelled by me because of the waiting time. It is hard to sit around waiting for a day or two to figure out what is wrong. I have watched every video 5 times and read every doc twice that many. They just are not a step by step descriptive help. I would love to do all the work and never have to send you a ticket unless it was a bug or a feature request. THANKS! Wish you the best!

freevision

1 – http://forums.ozysupport.com is active, sorry if we miss to show that

2 – We are trying our best to show people how to. As you can guess we are will not like to see our long time efforts get wasted cause of some simple points.

And we are trying to keep updated our documentation and theme, user feedback are most welcome. There are many other buyers share their success or suggestion to help us to make us help them better.

Kind regards.

Default-user
mhuesmann Purchased

Thanks! one note- your link is wrong- forum not forums. so its http://forum.ozysupport.com I will wait some more time for support tickets outstanding to be answered on the portfolio showcase/vimeo not appearing and posting issue.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 6-7 years

Hi freevision, great theme,pre purchase question post and portfolio slides in home page is clickable is it a way to become not to use them as show slideshow without linking to any thing thanks

freevision

Hello,

Thank you. No but we always have time to make little customizations like that.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Mexico
Lagunes Purchased

Hi freevision, I have a couple of questions: 1) is there any way to delete/hide the space that appears when no title is introduced in the triple box in the homepage? 2) what’s wrong with the loading of the homepage with layer sliders? when the hompage loads the space for the slider doesn’t appear at first and instead other elements of the homepage appear in that space which looks awkward. This doesn’t just happen with my webpage, it also happens with the Cosmox demo and in all web browsers

freevision

Hi,

1 – Yes, by overriding on css by adding to Theme Options > Extras > Add-On CSS

.triple-box-content>div.cfnt { display: none !important; }

2 – Hmm, maybe we should fixed height for the beginning. Let us see what we can do.

Kind regards.

  • United States
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hey can you please send me the woocommerce dummy data.xml same as the one on the demo to my email promoterubern@yahoo.com

please.

freevision

Hello,

WooCommerce data exporting/importing tools are selling separately as I know. Sorry.

Regards.

Default-user

im not sure what u mean, but i was askin if you can export the product data files from the demo displayed on your site and send to me. i would like to use on my test site please

  • Has been a member for 2-3 years
  • Mexico

Do you plain include nested [ul] in your themes?.

freevision

Hi,

We have, styled and classic types are available. See the documentation.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
sinbad78 Purchased

I’ve got a little problem with layout in content section. When i am using [one_half]...ect shortcode @ IE there is only one column.

[one_half] is over [one_half_last] instead sude by side. Can you help me?

freevision

Hello,

Sure, please open a ticket and let us take a closer look. We will report you what wen wrong once we solve it.

Regards.

sinbad78
sinbad78 Purchased

Ticket Created

freevision

Thank you, we will take care of it.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Indonesia
baguskah Purchased

How I can use my custom webfont for Header ? Thankyou

freevision

Hello,

If you have uploaded your custom font and sure working well on any browser, simply activate it by enabling it.

For further help; http://ticket.ozysupport.com/

Regards.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

hey m8…hope you are well. Believe it or not, i bought EWE at day 1 when you launched, but we didn’t have time event to test it in the agency :) Still, Cosmox is our favorite :)... Just a friendly tip – after 1.5 update, in Theme Options > Primary Navigation > Font size – there is no input area any more…take a look -> http://snag.gy/1Hp3B.jpg

Btw, it would be wise to include Visual composer into next update (together with Cosmox visual builder)... We used it with Cosmox on one of our latest projects ( http://www.countrystrategic.com/ ) and it really rocks…site was up and running in almost 3 days from initial brief :)

Cheers.

freevision

Hello,

Thank you.

Hmm, we haven’t updated theme options, only some PHP and CSS files are affected from the update. Probably there is something else making it invisible. If you like we can take a closer look.

As I read from your next message. Well, on EWA we have customized Visual Composer and added little new features, not stock anymore. Anyway, let us see the results, we are ready to help as further as we can.

Regards.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

In relation to previous post – it looks like theme options panel is not compatible with the latest visual composer build… CSS issue probably…all input bars disappear when it is installed…

freevision

Not on COSMOX but our latest theme we were used Visual Composer with same theme options, and everything working well.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Where can i find the slider download?

freevision

Hello, thanks for purchased our theme. Could you please be more specific and provide more information about your request.

cheers

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