755 comments found

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • United States
sprouts Purchased

Why after adding items into the page building the disappear when I refresh? This is killing me out here – what am I doing wrong?

freevision

Hello, thanks for purchasing. Could you please open a ticket and provide detailed information about your issue. Hard to say something without seeing at own place. Regards

Default-user
sprouts Purchased

Whats ur URL to open a ticket?

Default-user
sprouts Purchased

I found the URL but its asking me for to enter a ticket number, who do I get a purchase key number to enter it in the required field. thank you

freevision

Hello,

Do you mean where do you get ticket number? Go to your Downloads page then click Download Button.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, i’m loving your theme. I have a quick question before going on and buying it. I’m testing it on ipad and iphone but it doesn’t seem to be really responsive. Nothing changes, even when I remove the themeforest frame. It only cuts images in half. So, not the way it should behave. Any thoughts? Thanks!

freevision

Hello thanks for your interest. We have tested/optimized our theme on mobile devices. Works fine on our side. If you’re facing an issue please send us screenshots so we may investigate.

Cheers

freevision

Well, Responsive Mode set to off on that layout. Now we have set it on again.

Cheers.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

also, would it be possible to have a mobile version menu be like http://operationbigfoot.com/? Is that something i can choose in the theme framework? Thanks a lot!

freevision

Hello, you mean standart classic combo menu? That s an old version of cosmox. Requires css modifications to do that which we don’t recommend you. Thanks

Default-user

I don’t don’t if it’s combo. Here’s a screenshot of what is ultimately preferred in menu for a better user experience: https://dl.dropboxusercontent.com/u/14257975/photo%201%20copy%202.PNG

Possible?

Thanks for your help. Congratulations for the support!

freevision

Yes, first version of COSMOX has it and could be applied again. We will try to help you with it as further as we can.

Regards.

  • Exclusive Author
  • Referred between 1 and 9 users
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Canada

Hi, is it possible to add php code in the “Anything Box” with the content?

freevision

No, you have to do it by editing PHP files.

weduggit

Ok thank you. What if I have like 10 different “Anything Box” on one page, can I add different php code to each “Anything Box” on that page? because if I edit the php files won’t it effect all of them globally?

weduggit

So basically I need each separate “Anything Box” to display different data from a database outside of wordpress

freevision

Hi,

You can try to create a shortcode for it, so you can display data from the database by this way.

Regards.

weduggit

Ok thanks :)

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hi F!

I Use the Toolbox to include a section in my homepage with the slider ‘Featured works’. Everything perfect!!

So, in the slider appears a number and two text lines: - one with the Portfolio Item name - one with the post calendar date like ‘12 february 2013’

Can you tell me which file should I edit to remove the second line with the date of slider?

Thank’s. Nice Job !

freevision

Hello,

Thank you.

functions/layout-objects.php line 341, please submit a ticket when you need further help.

Regards.

  • Exclusive Author
  • Referred between 1 and 9 users
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Canada

How to make the floating effect? it’s not listed in the styles.

  • Exclusive Author
  • Referred between 1 and 9 users
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Canada
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
EAferi Purchased

Does the WooCommerce Plug-In come with the theme or do I have to download it?

freevision

Hello thanks for contacting us. Please download it from woo-commerce official website. Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
glopc Purchased

I updated the theme which fixed some back end issues, but the public site gave an error. All I did was copy the new files to the themes directory. Did I miss a step? I couldn’t find any documentation that indicated there were any extra steps needed. Please advise, thanks.

freevision

Hello, please open a ticket for us and share your admin credentials so we may have a look.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Mexico
Lagunes Purchased

Hi! Is there any way to use the FEATURED WORK slider without using portfolio elements and just linking it to another page? also, is there a way to remove the layer that appears on top of the slider with the title and date? Thanks!

freevision

Hello,

1 – Without making big changes no.

2 – Yes, functions/layout-objects.php line 341

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
EAferi Purchased

Hi! Is there way to use a Youtube Video as the background without uploading it?

freevision

Hi,

Sorry, YouTube video backgrounds not available directly. Maybe you can search for 3rd party plugins to achieve your goal.

Regards.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years

Im having the same issue with the toolbox my friend. My whole home page to my site www.bayviewbc.org is GONE! Just out of no where today it completely stopped working. PLEAS HELP!

freevision

Hello,

Your home page still stays there. Please submit a ticket for further help.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
ewise Purchased

Hello. I’ve placed a support ticket in months ago and it still isn’t resolved. I have another issue (on top of the one I had months ago) and I created a support ticket. Will someone answer please?

freevision

Hello,

There is no open support ticket waiting on our system. Can you please submit another ticket about your issue? I will be waiting.

Sorry for the inconvenience,

Kind regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
EAferi Purchased

Would I be able to move the menu to the middle of the page and if so, how would I go about doing that?

freevision

Hello, thanks for purchasing. Please open a ticket for all your support requests. Cheers

Default-user
EAferi Purchased

Will do! Thank you for the quick response!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
kgoduco Purchased

Hi I purchased this theme awhile ago and I have been having problems with it. I had to delete the theme and reinstall. And when I did, my page is just blank. I did it twice. I also deleted it from the FTP before I reinstalled. Help!

freevision

Please open a ticket for us and explain your issue with your admin credentials so we may investigate it. Thank you.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United Kingdom
Stoutty Purchased

I’ve just hupdated to wp 3.6 and now the homepage doesn’t seem to be working, its just showing as blank…any suggestions?

freevision

Hello,

There is no affect WP 3.6, we have just uploaded an update pack for COSMOX, please try to update it once it approved (you will be notified)

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Sample code: [info close=”false”]This is a test.[/info]

The box ends up being a greenish blue on the webpage.

Is there a way to change the background color of an info box?

freevision

Hello,

Yes, as we responded your ticket.

style.css line line 1844.

BTW, You do not need to submit same question on the board.

Regards.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

Hey m8,

hope you are well. Is there a way to tweak Cosmox menu so it looks the same like EWE one (full width, bellow the logo)...

Thanks for reply.

Best, Dejan

freevision

Hello Dejan,

Possible, but you will need some CSS work to do. Tweak around header.php file.

Regards.

cr3ativelab

Hey, thanks for the prompt reply. In touch.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, quick presale question: my client wants to have a “Meet our Staff” page, but wants to include a lengthy Biography for each team member. On your demo site, all the staff descriptions are short and of the same length so they all look nice and uniform. Does your current Staff page allow for either scrolling to accommodate longer content or possibly the use of a “read more” button or something like that? Thanks

freevision

Hello thanks for your interest. Unfortunately current form does not allow what you’re asking. I may recommend you to put a “READ MORE” link in the box then redirect the user to detail page so you can set a long content as you like.

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi – i have updated WP to 3.6 and Flex Slider now is broken It is ok on the main page but @ second child pages in is not visible.

More… Problem is on FF and Chrome but not on IE (!)

I have submitted ticked pls help me with this issiue.

freevision

Hello,

We are processing continuously tickets, thank you for your patience.

Regards.

sinbad78

Your hotfix doesnt work

freevision

We were responding your tickets immediately. The problem after fix was Nextgen gallery. You do not need to post here while we giving you proper support.

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