755 comments found

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years

PLease i have a problem whit a page designer Feratured works. When i enables featured works creates a problem in home page

http://www.dapaz.com.br/
freevision

Hello,

Please send a submit request on http://forum.ozysupport.com/, let us take a look. Please don’t forget to wrap your sensitive data with “private” / private messages tags.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Steamed Purchased

You’re getting very slack with your technical support tickets AGAIN. It’s been 13 days since you’ve responded to an issue that is costing me money countless times a day. Ticket #432430

I need your assistance! :X

freevision

Hello,

Sorry if we missed it. We will check it again now. And please use http://forum.ozysupport.com/ from now on.

Regards.

Default-user
Steamed Purchased

Ok I’ll post this again over the in the forums you nominated. You did say that you would respond to my ticket yesterday and you still haven’t so I’m not sure what point it is posting it again in your forum if you don’t even respond to your support tickets. Did i mention yet that your theme is costing me money???????

  • Has been a member for 0-1 years

When is select the Home Header Menu in my theme settings i see it on the preview page but then i save and publish it its gone and it automaticly resets to no menu.

freevision

Hello,

http://forum.ozysupport.com please submit a ticket here, let us take a look to your WP admin panel.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
EAferi Purchased

How do I remove the “background” on the title?

freevision

Hello, I believe this should help you.

Theme Options > Page Heading

Thank you.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Mexico
LeRush Purchased

Hi master,

I have a tecnical problem, i hope you can helpme

I update the theme and wordpress to 6.1

now one plug in doesnt work ( gravity form ) so… i need to return to wp 3.5 how can i change the wordpress without deleting my data and work. I work to much in my site and i need to return to 3.5 with all my work

thanks master

freevision

Hello, currently are you using WP 3.6? Gravity form is 3rd. party plugin. We using contact form 7. Thank you.

  • Bought between 50 and 99 items
  • France
  • Has been a member for 2-3 years

Hi Cosmox-master Under WP3.6 In theme options, I can’t change typography, logo size and value using slider : there is button to slide and value can’t be written. Do you see why ? Thank you

freevision

Hello,

We have no issue like you described but for sure COSMOX will be updated today, focused on theme options panel.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, I’m thinking about purchasing your theme because it looks amazing, but I have a few questions first.

- Does it work on IE6, IE7 and IE8? In your description it says it works with IE8, but my experience is with other themes that most of the times it doesn’t function all that well on IE (even though it says that it should work). - Is it possible to allow comments on regular pages?

Thank you

freevision

Hello, thanks for your interest. As all the other new generation themes it doesn’t work on IE6-7 But it works on IE8 as requested by Envato. You may test it by yourself using IE10 if you have. Thank you

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
toviq Purchased

Hi.. Thank you for the great theme guys! I receive an email about the updates about this theme..do you have any tutorial about uploading the update files into my site..how to that? i need more info please..and i just want to make sure about this.. thank you

freevision

Hello,

Sorry, we are adding update log immediately.

Regards.

  • Bought between 10 and 49 items
  • France
  • Has been a member for 1-2 years

Hi,

I updated to v1.8 and I can’t change the theme options. Theme options has disappeared. Have you encountered this problem ?

LeBruCode

!!! The cosmox.zip file doesn’t contain all the files in the Cosmox folder !!!

freevision

Hello, could you please download the package one more time. Just donwloaded files and checked. All is OK! Thank you.

LeBruCode

I bypassed the problem. It was simply to report it. But I can confirm that everything works with the new packages (all files or wordpress only).

What’s the way to apply a Google Font for all my site ? Thx

freevision

Hello,

You can use “cfnt” class any where you want.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I like to purchase your theme but there seems to be a problem with the responsive layout 10. The Menu is disabled on iPhone and there is a Problem with the Background vid. Is therefor an update scheduled? Thx

freevision

Hello,

Thank you for reporting. We will add fallback image support just like our newest themes (EWA & EFFEKTIVE) has.

Regards.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States

Greetings, I created a client website recently and everything seems to be working fine and rendering correctly in most browsers except in CHROME. My client pointed out to me that it the background element of the page is rendering all black…. including some mobile users as well.

Can you please tell me what I can do to fix this problem with the theme, so that the textures background shows correctly in Chrome instead of black? Or let me know what I can tell my client…

thank you

freevision

Hello,

We haven’t experienced any issue like you described before, please open a topic here http://forum.ozysupport.com, so we can help you further.

Regards.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • New Zealand

Hi, This is a good theme – support may not be great. I raised a support query a week ago. It is still unanswered. Cheers Mohan

freevision

Hello, you query might have been missed. Please raise another let’s see what we can do for you. Thanks.

Default-user

Hi Freevision, Thanks for the email. I have raised another support request – 654401 and have received confirmation email. Please look at the issue asap. This is very urgent. Cheers Mohan

freevision

Hello Mohan,

We have stopped giving support on ticketing system as we described here http://ticket.ozysupport.com. Please use http://forum.ozysupport.com

Thank you,

Regards.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Mexico
LeRush Purchased

Hi master long time without greeting.

Well i need a little thing with my client

In the social header, she need to put a link ( http// web ) in the icon mail

I try adding a URL but send my to outlook mail

Can you provide me the php. code to change this ??

Thanks and best regards :)

freevision

Hello, please raise a topic at our support forums. We’ll see what we can do for you. Thank you.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • India

hi i have a doubt . instead of the slider i need to insert google map. how can do that. if you help us for this i can bought the app

freevision

Hello you can embed google map as an iframe into Revolution Slider. That would work. Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Guys,

I’m doing a new job and I think I’ll use your theme again, but I have a doubt. The company will need to show the “Team” area, and they have 4 different teams, the teams will be shown in different pages. Can I do it with COSMOX? Have 4 different team groups?

Waiting your reply, thank you!!

freevision

Hello, to do that requires to duplicate custom post type. We’ll try to help you. Please raise a topic at our support forum. Thank you.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years

I have a issue with the accordion feature not working on mobile platforms. Any fixes for this. And I also have an issue with the news slider showing the date in a format that doesn’t read month date year whereas its reading date month year. PLEASE HELP WITTH THESE ISSUE….

<www.bayviewbc.org>

freevision

Hello, please raise a topic at our support forums. Let’s see what causing that issue. Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello, I am interested in your theme and I especially like the cartoon version and would like to know where you got the images from and whether I would be able to get them with the theme

freevision

We replided your email. Thank you.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 6-7 years
  • Turkey
ayyon Purchased

dostum merhaba, temay? 3-4 ay önce alm??t?m. ?imdi güncelleme yapabilirmiyiz. birde http://forum.ozysupport.com/ üye olay?m istedim fakat Purchase Code (what’s this) istiyor, benim download bölümünde licences certificate bölümü yok. nas?l yapacaz.

freevision

Merhaba, kodunuzu downloads bolumunde DOWNLOAD butonuna tiklayarak cikan menuden license certificate olarak goreceksiniz.

tesekkurler.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • Mexico

Hello! I like your theme a lot! I’m having some problems in the Theme Options. Options like Logo With or Logo Header & Height show me this alert: Sorry, this function does not exist This alert is showed too in: Typograhy tab, in H1, H2, H3, H4, H5, H6. How can I enable this functions? Please let me know. Thanks in advance for your support.

freevision

Hello joaquin,

Seems you have installed Option Tree separately. We’ll investigate this issue if you can raise a topic at our support forum and share your admin credentials in private message. Thank you.

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years

Please i want to use another plugin for form template

freevision

Hello, thanks for contacting us. Please raise a topic at our support forums.

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