771 comments found

klvo Purchased

and eta on when this theme will be ready for wordpress 3.8? thanks!

Default-user
klvo Purchased

and is this theme compatible with the woo commerce 2.0.20

freevision

Hello Cosmox is compatible with V2.0. No issue reported before. Thank you.

Hi, could you please update revolution slider to the latest version because the one you provided in the download file is not compatible with wordpress 3.8 ? And Wordpress is updating my sites automatically. Thank you!

rlrm Purchased

Yes please update to 3.8…. I am having issues with woocommerce.

Hello,

How can I change the [divider] color (or other css styles for shortcodes) in a specific page (not to apply to all), in the cosmox theme?

Thank you!

Helen

freevision

Hello, Helen if you please open a ticket we try to guide you. Best Regards

I have bought v1.1 can I update to v1.9 ?

freevision

Hello, sure you can. Just make sure you read this page : http://cosmox.ozythemes.com/help/f-a-q/updating-your-theme/

Best Regards

Default-user

thank you

freevision

no problem :)

How do I update the theme to the current version to fix the bugs?

freevision

Hello, please follow instructions from here: http://cosmox.ozythemes.com/help/f-a-q/updating-your-theme/

Best Regards

Default-user

so do i just re-download the recent version of the theme and reinstall the theme? Will my setting still stay the same?

freevision

Yes, please make sure you backup your files just in case. Back-up is always safe. Best Regards

How do I get the accordian function to work. It wont display the information under the title. Also the news slider wont allow me to have multiple pages of news. Once I click on the arrow to go to the next page it sends me to the top of the page. This also happens when I click on my accordian titles (sends me back to the top of the page).

http://bayviewbc.org/baylife/
freevision

Once you update your theme these issues will be gone. Please perform updating your theme. Thank you.

Default-user

ok i will try that, thanks!

Hello there,

Where can I see which version of the theme I am using?

Thank you!

freevision

Hello, please have a look via Appearance > Theme Options > Themes

Best Regards

Ok ive updated the theme but the problem occurring on http://bayviewbc.org/baylife/# where when I click on the accordion feature once clicked send me back to the top of my page. PLEASE HELP! This is one of the main features that we will be using on this site and its not working.

freevision

Hello, seems JS error occurs. Please open a ticket and lemme see things in place. Regards

Default-user

How do I do that?

freevision

Hello, please go for : http://freevision.ticksy.com/ and share your admin credentials. Thank you.

I am having problem with theme to use the latest version of NextGen Gallery and also the Social Gallery. When I enable any of the site 2 gets all mangled. It seems that the problem is because of not compatibiidade theme with the newest version of jQuery. When I enable the Social Gallery this message appears:

Social Gallery: JQuery Error: Your jQuery version is out of date! (Version:1.7.2)

Default-user

Help-me please!

freevision

Hello, we’re providing support only with ticket system. If you please open a ticket for us we’ll gladly help you. Thank you.

Hello! I am having an issue and really need help in resolving it. Please Help! I submitted a support ticket 2 days ago. I still haven’t received a reply. Please!!!!

freevision

Hello,

Sorry for the delayed response, all the tickets are already responded days ago.

Regards.

guys – planning on upgrading from v1.4 til the latest 1.9 version – can I expect any probs going such a large jump up? pls let me know ASAP thanks!

freevision

Hello,

Sorry for the late return, please submit ticket for easy tracking next time.

We don’t expect any problem with updating your theme, but taking a full backup is always a good idea, since your site is live.

Regards.

kgoduco Purchased

Hello, I updated to Word Press 3.8 and I am having problems with my site. Can you please let me know how to resolve this issue?

freevision

Hello,

Have you tried to update your COSMOX theme to latest version? We have fixes for WP 3.8

Regards.

Hi,

I’ve opened a ticket 2 days (Ticket #178928) ago but I didnt get any respond. So.. I’ve updated my wordpress to 3.8.1 and my home page is messed up now. I had this issue before but I dont remember how I solved it as its for more than a year ago. Please have a look at homepage and help me to find out the solution. Please note that I’ve installed Cosmox 1.9 and I didnt install any new plugins.

website: www.fitmefast.com

Thanks,

freevision

Hello,

Sorry for the delayed response, all the tickets are already responded days ago.

Regards.

Default-user

I’ve replied the ticket.. Thanks

Add buddypress feature please. Really missing Thank you

Hello Freevision,

Just wanted to check before I update – are we good to go with 3.9 compatibility?

Thanks

freevision

Hello, we’ll release an update this week. Please wait till then. Best Regards

Just touching base here as well as the support ticket system. We updated theme and wordpress and can not login into the dashboard anymore. We receive this error:

Parse error: syntax error, unexpected ‘]’ in /home/complex/public_html/wp-content/themes/cosmox/option-tree/includes/ot-functions-admin.php on line 3288

Thanks for looking into this. Our client is desperate to get in and update some pages for an event they have coming up.

marketvex

Already opened a ticket but will add FTP details to the ticket so you can take a look. Thanks much for the quick response.

marketvex

Ticket # 210906

freevision

Changing response order, and checking yours immediately.

I wrote with Freevision ticket system, but I have not received a reply after 24 hours….

Hi, the site has a problem, I got this error:

Fatal error: Call to undefined function mb_convert_encoding() in D:\Inetpub\webs\davidedancelliit\topfly\wp-content\themes\cosmox\page.php on line 120

Can you help me?

Thanks

freevision

Hello,

Tickets already responded more than 15 hours ago. Please contact with your hosting provider, and ask theme about multi byte string modules.

Regards.

Twice I have bought the theme, twice I have requested help and twice been ignored. Am I doing something wrong?

freevision

Hello,

Sorry if something went wrong. may I have your ticket number? I’ll see if it’s responded or not.

http://freevision.ticksy.com

Regards.

Hello i have noticed that the email box field on the contact form is a lot thinner and also a phone number box i have added.

Please advise how to make these 2 fields the same size as the other input box’s?

freevision

Hello,

Can you submit a ticket and share more details? Please submit your questions to ticket, continuously we are sending responses on it.

http://freevision.ticksy.com/

Regards.

by
by
by
by
by
by