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Hi, fyi, the code you gave me for the OL lists isn’t completely working. The margin-left does not make the indent work. Please advise on how to fix. I need these to indent like in the wordpress editor as well.
Also, I can’t upgrade my theme without losing a huge amount of customizations. It’s just not really a feasible solution at this point. If at all possible, can you please (please)
just let me know how to make this current theme unresponsive? The responsiveness is not working correctly.
Thanks…
We have replied your tickets.
Regards.
hi, i submitted another ticket on this, because there are still some issues with the OL list, and had some questions about unresponsiveness not generating properly. also, i’m having an issue with the search results. thanks…
Hi Ozy how are you….
did you recive my ticket…
Thank you very much
Mauricio Barco
Hello Mauricio,
Ticket responded.
Regards.
Hello… trying to enter a ticket and can not find my purchase key. The footer and sidebar widgets will just randomly disappear from view on the public site and when I enter from admin, the widgets are no longer listed in either the footer or the sidebar areas. So, I redo the work, they stay for a minute and then disappear again. Also, the Twitter feed was showing tweets and now, nothing. Thank you in advance.
the purchase key at your download page. please check again and create your ticket. we’ll get back to you asap!
thanks
Hello, I have discovered a few bugs and sent you tickets today. but so far I have not even got a confirmation email yet. I can’t view the status of the tickets either because I never received a “ticket ID”. I would really like to get these bugs fixed!
Bug 1: Dates show up in the wrong format. Bug 2: Featured images are stretched WAYYYY too big and there’s no way to turn them off – looks terrible. Bug 3: The subtitle shows up on posts and there is no way to turn it off. I see the option for PAGES but not POSTS. Looks terrible. Bug 4: Blog listing classic in Page Builder does not remember checked categories – when you save it unchecks all the boxes you have checked. Bug 5: Going to Portfolio Page 2 shows only a white page.
Help me freevision – you’re my only hope!
Hi,
Thank you. We will investigate if there is something wrong with ticket system.
1 – Where? If on blog, you can change on theme settings. If for news, its designed like so, can be changed as guided. Its not a bug.
2 – To fit responsive standards images are trying to fit the wrapper, please use better images.
3 – Its named as “Category Bar” for the posts.
4 – Let us check this, we will publish an update if necessary.
5 – Does it work on preview? We will investigate on your site if you let us access.
We have responded your tickets, you do not need to be that offensive on your message or tickets.
Regards.
Hi, Thank you for the reply. 1 – Here is reportedly how to fix the date format bug. (from the developer’s reply to my ticket… posting it here since it will affect everyone in the US.) functions/helper.php and look for: return array($my_date2 . ”/” . $my_date1, $my_date0); and replace with: return array($my_date0, $my_date2 . ”/” . $my_date1);
2 – The images are already perfect – I can’t “use better images” because they’re already the best. In fact, they are perfect. What needs to change, rather, is the bug in the code which stretches the perfectly sized images to a larger-than-perfect size. OR- if the bug can’t be fixed, we need an option to disable the featured images.
3 – No, I am not talking about the Category Bar. It’s turned off. I’m talking about the Super Title. It displays the Page Title, and then again the page title displays a second time right below the super title.
4 – Thanks for checking and please keep me updated.
5 – I will send you the link again in a ticket.
I am sorry if you found anything I said to be offensive. I am merely trying to get help and fix what seems to be broken, and I appreciate your efforts to respond quickly with fixes to these bugs.
return array($my_date[1]. "/" . $my_date[2], $my_date[0]);Hello, we’re glad you’ve made some modifications
please contact us by email for your technical issues. we’re ready to help as much as we can!
thanks
The page is slow to load is http://cosmox.ozythemes.com/
The slowing down depends on the block “WHAT’S NEW” (fancy box)
Hi, if you are so kind can add an option for background fits the size of the browser.
Thanks
hello. thanks for buying our theme. we’ll release an update soon. we can add this function in the package.
regards
Thanks
Wonderful Theme. 5 Star rated..
Thank you, when you need help just let us know
http://ticket.ozysupport.comRegards.
Hi,
I would like to know if there is any plan to put all this questions in a forum or a website where could be searched. I am wondering if some questions I may have have been answered before.
For example: I would like to modify the portfolio page and place the title at the top.
Keep the superb work.
Hello, honestly we shutdown our forum because of some security issues. Forums are being very vulnerable for attack. But we’ll open it soon. Thanks for reminding. And about your question; please open a ticket for us and let s see what we can do about it.
thanks
Hi
Please can you advise which element or shortcode should be used to replicate the “WHAT’S NEW” section on the demo home page?
Thanks dvent
hello thanks for buying our theme. you can simply drag “Blog Box” element from your page builder box. that’ll work. for further info please contact us by email.
regards
Thanks
Hi, Php file that I can find the term “Read More”?. I need to translate. I tested with the plugin but I CodeStyling Localization shows the term.
Thanks.
Hello, to translate it please edit .po files.
regards
Hi, I created a file .po with plugin CodeStyling Localization but the term “Read More” does not appear.I need solution please!!
Thanks.
Is solved. had not regenerated the .mo file
What is the best way to add Google Analytics to this theme? Add it manually? or through a plugin?
Thanks in advance.
Hello. If you’re good at coding you may add it by yourself which is better.
ok. is there any specific location to add it? normally it should be added to the header.php page. not sure if it’s the same on this theme.
That’s a good place.
Regards.
Is there a way I can use a custom marker with the Google map?
Hello,
Sure, you can modify the code or you can use some free plugins to get it done easily.
Regards.
Hi, I followed your steps and replaced the unresponsive CSS from the newer version of the theme with the responsive CSS from this one. I guess that’s not exactly the end result I was looking for.
The unresponsive CSS seems to just force the width very wide on mobile devices.
In most cases, mobile phones & Ipads will automatically just shrink the site down to the size of the device’s screen (leaving everything designed/looking the same). This is the end result I want to accomplish—just letting the mobile browsers shrink it to their screen size themselves.
I then went in & just removed the link to any responsive or unresponsive CSS to just see if this would happen on its own, but there were still quite a few issues—particularly in the header & menu section & other things not generating properly either.
Can you tell me—what in this theme is preventing the mobile browsers from shrinking this down to screen size & leaving it just the way it was designed?
Hello,
We have responded your tickets. Since you don’t want to update your theme files due to modifications you have done on it there is not much option by trying to fix part by part.
Regards.
HI, thanks, I replied to the ticket—you mentioned the viewport. I don’t know what this is. (Please see response on ticket.) Thanks.
Found the viewport code, but it doesn’t seem to be working. I sent you an email with the code I used/found, as I couldn’t seem to add code to a message in the ticket system, without it disappearing. Not sure if the code needs to be tweaked for this particular theme, or if there’s something else in the theme still preventing this from working properly. Thanks…
We are responding all of your tickets, you do not need to re-post here.
As I explained earlier specific version of the theme has responsive ON/OFF option.
Regards.
Hi, still no go with the OL lists—I replied to my ticket. Removing the “none” doesn’t seem to work to get the indent in there. Thanks…
Please stop posting here, we are always responding your tickets.
Hi, I’m not sure if you always get my tickets honestly—when I reply to the tickets, I often don’t get a response. There was one point I waited 3 weeks before I got a response on a ticket I had replied to. I am not trying to be annoying, and I know you do reply when you get them. My concern is you don’t always get them via the ticket system.
Hello,
As you already know we are always responding your tickets + mails and I can say more than any other users.
Kindly open tickets, so we can keep up with your request/issues.
http://ticket.ozysupport.comRegards.
And I very much appreciate that.
Honestly, it was more of a concern that your ticket system wasn’t working properly.
Well, do you mean you do not get auto responses? I will take a look. And BTW I have responded all your tickets.
Regards.
I know you have, but I thought it was partially because you were getting alerts through here.
No, there was a time about a month ago, where it took a few weeks for you to reply to a couple tickets that I’d replied to. I thought maybe there was an issue with your ticket system, and you were getting them delayed or something, so I’ve been thinking it was safer to post here as well. But I won’t in the future. I’m glad to hear you’re getting all my tickets & my replies to my tickets. Thanks again for your help. 
Hi – I seem to get more efficient support when I post here instead of the ticket system.
The OZY custom Flickr widget doesn’t work when you choose a “set” of images— “user” works though… When I choose USER SET and enter the set ID, it pulls up someone another users photos
Thanks
We are responding every ticket.
Please open a ticket http://ticket.ozysupport.com
Also – the support page for the flickr widget has no content. http://cosmox.ozythemes.com/help/widgets/flickr/
I did create a ticket, a couple of days ago now… no response.
Hello,
sorry for delay. we had some unfortuned problems on our side, this is why we were not able to respond since couple of days. everything back to normal now and we’ll reply every request one by one sir!
please don’t worry! we’ll get back to you.
regards
Hi, I’m sending you admin login info now.
Thanks!
Monica
Thank you Monica.
Hey I just bought the theme! Im excited to get my site off the ground!
I went to install the theme and it says
The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.
probably you’re trying to install wrong .zip file. please follow installation instructions by http://cosmox.ozythemes.com/help/
for further request please contact us by email.
thanks
Im trying to open a ticket what is a “Purchase Key:” but can you answer my question on here and if i have any other questions Ill open a ticket! Thanks!
the key can be found at your downloads page. please check your key and open a ticket for us. Why? it s much more easier to track each request and response efficiently. or you may contact us by email. ozy@ozythemes.com
regards
Please could you add the option of Facebook Comments on posts/pages. I installed a plugin, but not responsive support.
Thanks.
Hello,
Open a ticket and let us take a closer look http://ticket.ozysupport.com
Regards.
Hello…I choose a layout in the admin panel…and it does not take effect. Please help.
Hello,
It should change the color theme but it doesn’t work? Please let us take a closer look http://ticket.ozysupport.com
Regards.
hello, thanks for buying our theme : ) have you seen instructions over here? http://cosmox.ozythemes.com/help/dummy-files/preview-content/
regards
yes…i understand the images won’t be there…i am just looking to change the framework…per the ones you have already set up. for example the gray-dark or clean-dark. when i select either one of those…it does not change.
what i have determined…is that if I’ve never selected the theme and do so…then it updates and changes. but if i selected it previously and then go back to it…it does not change…even after clearing my cache.
Hello,
Have you open a ticket? I think yes, please let us take a closer look if necessary.
http://ticket.ozysupport.comRegards.