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Is This template support j-shortcode and Disqus support ?
hi. thanks for contacting us. to make sure of it we need to run some test. no experience with those plugins.
thanks
later when I bought, and the theme does not support the plugin, I could request an update?
sorry due to our schedule we’re not developing for specific plugins! honestly can’t promise for that.
I have to agree with everyone else here…the tickets don’t work well at all. You don’t respond in detail and don’t answer all the questions which makes resolving problems very long.
Many other themes use support forums which work great because other users can help others figure out problems.
I love this theme but I’m very disappointed with the documentation on how to use certain features. A simple thing like how to set up a Portfolio…I’ve tried everything and it doesn’t work.
hello, thanks for contacting us. ok we’ll consider your thoughts about ticket system. and we had a forum as you mentioned but we shut down that due to security issues. forums are being very vulnerable against attacks. this is why we’ll came up with ticket system.
sorry if you feel disappointed. why doN’t you contact us by email and let us take a look what we can do for you.
regards
I sent a ticket the same time I wrote that comment 11 hours ago…and still no reply.
hi, i have a couple more questions. Does the theme come with psd files?
Also if i create a site in english, when some one in spain/france looks at it will it translate into their language?
hello, thanks for contacting us. yes PSD files included for customization.
and Cosmox is Multi Language WPML Supports. you can translate into different languages using .po files.
thanks
I know the answer will be in the info if you purchase the theme, but i just want to be clear before I spend my money. Do you just tick a box for the language to change or what do you do to set it up for it to change to french and spanish? DOes it change automatically if you are viewing the site in say france or do you have to click a icon to change the language?
???
hi,
If you wanna change the content for each language you need to use WMPL Plug-in. please have a look over here: http://wpml.org/documentation/translating-your-contents/
regards
Is it possible to use triple box with a sidebar?
hello, yes it s possible but we don’t recommend you to do that.
thanks
I submitting a ticket but know if I did it right I was waiting since last night….. My email is ExposureNation@gmail.com
2 questions: How do I change the font size of the post title? I want BLOG LISTING CLASSIC for all my pages and when I drag it down and click which category I want and click save it does save it is always blank when I open it back up. I want my homepage to be all my post to my site then i have menu buttons as categorizes so when you click on pranks, music videos i want it to look like my homepage layout (BLOG LISTING CLASSIC) but only for that category…. Ill send you my login info if you need it Here’s my site www.onairwithsir.com/blog exposurenation@gmail.com thanksHello,
sorry for delay. we had some unfortuned problems on our side, this is why we were not able to respond since couple of days. everything back to normal now and we’ll reply every request one by one sir!
please don’t worry! we’ll get back to you.
regards
Hi, I am using the template as a responsive one. 1. I need to have a banner on the site 100px height and going through the entire width. Will it work in a responsive way? 2. Once I do that I need to shift the navbar to be below the banner header. How do I do this please? Thanks for your time, Mohan
hello. currently we haven’t add banner area on header section. and yes its possible to add banner by editing header.php
thanks
Hi,
Is it possible to let the “blogbox” rotate its items instead of “wagging”? I know thats not an option right now, but is it possible to fix with some adjustment of the code?
Thanks!
Hello, I’m sorry I couldn’t understand what exactly you meant. If you mean easing effects yes it s possible.
thanks
I just want the blogbox to rotate continuously without going backwards after the last post. My customer wants to show just four posts and now it moves left-right-left-right… I want it to move in just one direction. Hope this explains. Thanks!
Guys…another problem…when I submit a ticket…I don’t get a Ticket # so that I can check the status of the ticket.
Please respond to the TWO tickets I sent in the last TWO days!
This isn’t great service and these messages I’m leaving on this board aren’t good for prospective clients who may want to buy your theme. If you want to avoid these comments, you should reply to “tickets” or find another way of offering support to clients.
Also…when you do reply, please provide detailed instructions on how to solve something, make sure you answer ALL the questions and don’t simply reply with one sentence.
Thank you.
Hi, I am having issues with the featured works module, it will not show any images within the content box. Do the images need to be a certain size in the portfolio setting for featured works?
How can I do to enter my google analytics reference with your theme ? thank you
you may add manually into header.php or you may use 3rd.party plugin for that.
regards
Has anyone else found a way to load the 10 layouts shown here on the themeforest page (I’m not talking about the different layouts that ship with the theme that are simply color changes)?
I can’t get a straight forward answer from the developers on this. Might be a language barrier issue….
Regarding the developers not running a forum , there are millions of forum sites running with no security issues, you just need to set it up properly!
Hello,
have you check for our HELP docs? http://cosmox.ozythemes.com/help/ http://cosmox.ozythemes.com/help/dummy-files/preview-content/ http://cosmox.ozythemes.com/help/videos/how-to-install/regards
Yes and that didn’t change my results.
Can you create an import process that would import the different layouts as separate pages? That way we can see how they were created.
As you can see MANY other people have the same problem.
If I import the xml files shown in your docs here:
http://cosmox.ozythemes.com/help/dummy-files/preview-content/I just wind up with lots of duplicated menus where ALL layout options under the Home menu point to your website i.e. http://cosmox.ozythemes.com/layout2 (perhaps this is why you think the import process should work for us since it works for you?) versus having actually loaded the layouts on my server ( http://mydomain.com/layout2) . In addition I don’t see any new pages created. How do I actually get these different layouts on my server and have an easy way to switch between them?
In your videos the wordpress dashboard has a link to “option tree” (I do have theme options of course) I didn’t have this option when I installed the theme. Should I install the option tree plugin?
thx!
Hi i liked this theme, and want to buy this theme but the issue i am concerned about is that does this theme as any other gallery showcase feature? as i dint liked the current gallery layout , if not is there any gallery plugin that we can use with this theme. thank you. awaiting your response
hello, thanks for contacting us. Sure you can use some other gallery tools. there are many cool gallery plugins around.
Hello,
please can you make video or tell us, where do we upload your dummy xml files in order to change 10 versions of layouts.
Ty.
have you check for our HELP docs?
http://cosmox.ozythemes.com/help/ http://cosmox.ozythemes.com/help/dummy-files/preview-content/ http://cosmox.ozythemes.com/help/videos/how-to-install/regards
Edit: My fault. Fixed
csiview:
I imported the data as desrcibed here in step 2, for my no.3 dark minimal layout. http://cosmox.ozythemes.com/help/ and turned on clean-dark, under Apperance > theme options.
It now looks like this, without further work:http://www.makeupartisten.no/
What is the defined name of the start page on layout number 3 (dark-minimal), which shoud be set as the landing page for the theme?
I cant findt that layoutpage in my imported pages. All my imported “hompage” are blank.
Thanks
hello, HOME content created by page builder. can you confirm that you’re seeing object on builder?
thanks
Hi Ticket system is not working. I submitted the same ticket twice : never received any confirmation email or ticket number. So how to check its status ? The breadcrumbs bar is totally messy, I don’t know how to fix it. Have a look at http://www.geekdemontagne.com/les-arcs-paradiski-5-janvier-2013/ Thank you Kris
Hello,
sorry for delay. we had some unfortuned problems on our side, this is why we were not able to respond since couple of days. everything back to normal now and we’ll reply every request one by one sir!
please don’t worry! we’ll get back to you.
regards
Hello, After you had a look into my admin panel, breadcrumbs are still messy (see http://www.geekdemontagne.com/tignes-17-novembre-2012/). And now, I noticed that comments are wrong. I posted a comment on this page (http://www.geekdemontagne.com/les-arcs-paradiski-5-janvier-2013) as you can see in the recent comments widget, but it is displayed on another page ! (http://www.geekdemontagne.com/tignes-17-novembre-2012/) I start feeling very sorry after reading all these messages. I thought this was a pro and reliable theme. Can you fix it quickly, really, without just asking me to wait ? Thank you
hello, your issues currently under process. please be patient and wait for the support team’s response.
kind regards
Hello,
Can you tell me at least how much time I have to wait, so as to get breadcrumbs and comments working as they should normally work ? I am expecting a top and fast service for any important bug to be fixed, when paying one of the most expensive themes for Wordpress. During all this time, I can not work but my hosting provider will not postpone the next invoice I have to pay.
Thank you.
Total mess in the comments, they are appearing on a different post than the one supposed to be.
If I get a fast solution, for sure I will notice it here for your future customers to know about it.
Hello, we have got your ticket and already replied you as we’re investigating your issue and will get back to you with a certain solutions. thanks for your understanding.
regards
Hello, I tried to revert to the twenty twelve default WP theme, comments are displayed in the right post. But when I activate Cosmox, comments are displayed on the wrong post.
5 days have passed since I opened my ticket and still no answer. Instead of answering people who are not your customers yet, on how to set up a frame around their slider, maybe you should consider to solve the problems of people who already bought the theme.
I don’t want to start harrassing you like some others are doing here, just to get an answer. So please bring me a solution NOW or refund me !
Regards
Hello, if you have read our reply above we’re working on your unique issue. It’s an odd complication and might take a few days to bring a certain solution.
Does it really looks like we don’t take care of your issue from outside? Why would we let you wait if we got the fix. You can always ask refund from Envato. Kindly we’ll let you know as soon as we solve your issue.
kind regards
ok I can wait if you tell me exactly how much time, not only “please wait”. I am just expecting some professional behaviour. Nothing more. Regards
Now it has been 4 days since I sent 2 tickets and I have received no response. I’m going to be contacting Theme Forest and let them know of your horrible service if I don’t hear from you in the next 24hours.
I have purchased over 400 themes…I’m a good client and have never had such bad service from a Theme Provider.
Hello,
sorry for delay. we had some unfortuned problems on our side, this is why we were not able to respond since couple of days. everything back to normal now and we’ll reply every request one by one sir!
please don’t worry! we’ll get back to you.
regards
I have to agree with others who have posted here. I spend quite a few dollars on theme’s and am always willing to pay for themes that are constructed well and have great support. I have also sent in a ticket saying that the ability to change layouts in the admin panel…does not work once you have already selected a particular layout. Please advise…how to fix this. I am just trying out the various layouts and it is frustrating to not be able to do that. The url I am using is
http://www.krisvoelker.org/mishka/please contact us by email and share your URL infos let us take a look closer what s going your side.
thanks
done!
ok what is your email then *?
thanks
thanks. Just sent a message there.