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The ticket was open 7 days ago: i copy here the discussion:
flevy PURCHASED 7 days ago Flag Hello, i don’t find how work the custom gallery…were i have to attached the images to the page or the post ? If i want to attach image the only way it’s to make a gallery, or to instert in the post but after i put the short code for the custom gallery and it don’t works i have charge the dummy content, i have the custom gallery but don’t understand were are the images, and even in this page if i want to put a 2° custom gallery it don’ work Please Help
freevision AUTHOR 7 days ago Flag Hello, have you checked for this instructions?
flevy PURCHASED 6 days ago Flag yes, and that the only explanation: See official WordPress Documentation about gallery. ? Parameters id : specify the post ID. The gallery will display images which are attached to that post. The default behavior if no ID is specified is to display images attached to the current post. For example, to display images attached to post 123. The official wp doc explain nothing, and here you talked about the images attached to the post, but don’t explain the way to attach them Help me please
Hello, we’re responding tickets one by one. If its not responded please open another ticket.
Cheers
Ok, but THAT’s a new ticket!!!
Hello, i don’t find how work the custom gallery…were i have to attached the images to the page or the post ? If i want to attach image the only way it’s to make a gallery, or to instert in the post but after i put the short code for the custom gallery and it don’t works i have charge the dummy content, i have the custom gallery but don’t understand were are the images, and even in this page if i want to put a 2° custom gallery it don’ work Please Help
I precise that i have read the instructions, and don’t find the solution!
Hi,
There’s a problem with the sidebars. All custom created sidebars are empty when opening the sidebars page. If you add some content, next time the page is loaded they will be empty again.
Thanks
Hello,
Could you please open a ticket and share your admin info. Let’s take a look what s going on your side. Thanks
Hi,
Where can i open the ticket?
Thanks
Hello, http://ticket.ozysupport.com
thanks!
Where can I change the background for the Woocommerce button…. I found out how to change the text but then that messes up my text on other pages…. so i want to change the button to black… right now the text & the button are white so you cant see the button at all… Please help thanks…. I tried really hard so I wouldnt have to bother you
Hello, can you share a screenshot or a URL. and if possible please open a ticket for us.
Cheers
Thanks I opened a ticket!
Excellent Job man !!
Well, it seems that you don’t want to answer me, i have asked the question 3 times, open several tickets So as anybody here already made the custom gallery of this template, and if yes WHERE ARE THE IMAGES ???? I’m used to wp, and i feel really stupid because i don’t understant where to introduce the images of this type of gallery
Hello. Man as i request you before if you are having trouble please open a ticket. We see what we can do for you. Cheers
Oh Sorry, i thought a ticket was posting here
Hello. FantasticTheme. In the “social share button” i need to change Pinterest Button with VK Button. Is it possible??? How can I do??
Hello, thanks mate
If you can wait for a few days we’ll release an update and I may include VK button as well. If it s urgent for you please open a ticket for us.
Cheers
Ok, I’ll wait the next release… Thank you…
Hi, i created a ticket, but didnt get a ticket number to check the status. Need some help with portfolio layout, i have to deactive the mouse over effect and get the title under the thumb picture. Hope, to see soon.
Could you please try to open another one if you didn’t recieve any notify.
good afternoon
I wonder if I can create unlimited categories and portfolios as well? On page that gathers all customers can increase the limit appearing on that?
thank you
Hello, for sure you can create unlimited categories yes. but didn’t get the second part of your request. can you explain.
Cheers
Hi, Can you please let me know where I can find the option to make the site boxed? Thanks Mohan
Hello. Please go to your admin panel and switch “width” into 1012px under : Appearance > Theme Options > Footer / Header / Footer Widget Bar
that will do.
Cheers
Hi Freevision, Immediate and laser-sharp response. I appreciate your professionalism. Thank you, Mohan
You are most welcome brother. Cheers
I get this error in the header area, can you help me figure this out please/ thank you
Warning: Invalid argument supplied for foreach() in /home/searchho/public_html/wp-content/themes/cosmox/functions/helper.php on line 287
Also, I can not find these ’’pre-defined layouts’‘
http://searchhomesforsaleinaustin.com/Hello, thanks for buying our theme. Your issue caused by BG slideshow with no content. Please select a background slideshow and describe your content or disable it entirely.
Pre-defined layouts can be found in Theme Options as color options. Dummy data can be found : http://cosmox.ozythemes.com/help/dummy-files/preview-content/
for more information please open a ticket for us.
Cheers
Hi, I purchased the theme and am having fun customizing it. It is a great theme. My site is at http://www.smashpalace.net.nz/home I have decided to have a full-width banner. I need to align the banner with the rest of the website. Please help. Mohan
Hello, Could you please open a ticket for us and share your admin user/pass. I’ll show you how to do.
Cheers
Hi freevision, I added the following css under Appearance>Extras>Add-on CSS. header#first-header > div { max-width: 1012px; }
If there is some other place this can be achieved? Thanks, Mohan
Hello, as I said above please open a ticket. Thanks
I am losing all my sidebars as well. Has anyone resolved this?
Hello. Could you please select permalinks type as second one. That will do. If you can’t handle please open a ticket for us.
Cheers
Your website looks really bad in a mobile browser using my samsung galaxy tab 2 its almost impossible to keep up with all the animations. Too bad you css using mobile friendly.. Any chance on a updated version thats friendly to other platforms ?
Hello, please open a ticket with your issue. thanks
Hi Freevision,
Escuse for my English.
I would like your template, but before shop, I have got any question:
- In the “Showcase” two colums for example, when I click in any categorie in filter, “Web” for example, I see in pagination two pages but there is only one web.
If click in two page, show me all content.
I hope your answers.
Thanks very much!!.
Hello, thanks for contacting us
Well, category filter runs on current page (client side) not server side. Although it can be filtered when the page created according categories. For further information please contact us by email.
Cheers
How can i load a form on the banner?
hello, please provide more info with your request. couldn’t get it. Cheers
Hello, yes you can add into HTML as shortcode.
Cheers
Hi. You said that we get the latest Revolution Slider. But we got only version 2.2 which has a javascript error on Internet Explorer. We’ve checked, the latest 2.3 version from Code Canyon, http://www.themepunch.com/codecanyon/revolution_wp/ , does not have those errors anymore. How can we upgrade to the latest version, please?
The error is this:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Win64; x64; Trident/4.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E) Timestamp: Fri, 22 Feb 2013 15:19:55 UTC
Message: ‘conthover’ is null or not an object Line: 8 Char: 35217 Code: 0 URI: http://www.ristici.ro/expressdiesel/wp-content/plugins/revslider/rs-plugin/js/jquery.themepunch.revolution.min.js?ver=3.4.2
Hello, please open a ticket for your technical issues.
thank you, i did.
And, man, HOW COULD YOU EVEN THINK YOU COULD PUT THAT RED “BUY THE THEME” RED LINE ABOVE ANY CONTENT?!? AND AFTER WE’VE BOUGHT IT??? ITS VERY DISRESPECTFUL, I’M TELLING YOU…at first I couldn’t understand why it keeps showing from time to time, and then I saw it doesn’t appear when you’re logged in so I thought it was a temporary thing. AND THEN THE CLIENT TOLD ME THAT I SHOULD BUY THE THEME FIRST…I couldn’t quite understand what the hell he was talking about…until I saw it and search for it…man…you don’t do that free theme stuff under any ANY circumstances…no disrespect to you, but really…
Sorry man, don’t really understand what you are talking about. be more specific.
I’m talking about that Top Notification Bar which is a BUY THE THEME notification bar, even though I’ve bought the theme…Every theme I’ve bought before didn’t contain an advertising bar like that you put on your theme. Because we already bought the theme. See what I mean? Further more, when I’m logged in wordpress, the bar doesn’t appear so, if i’m not aware of the bar from the beginning, which is impossible because you need to log in to see it, chances are you will never find out about it until the client sees it.
At least, the first draft…:)) Man, you can’t put a “BUY THIS THEME” bar on an already paid for theme…:))
Anyway, congrats! Its a beautiful theme. The only problem I have is that you didn’t provide the last version of Revolution Slider as you said. Its just the one before the last. Can we upgrade? Or we need to buy the Revolution Slider?
Hello, everything you see on preview is a dummy content which everyone knows it. That is a Notification Bar which you can put anything you want in it. If you don’t want to see it anymore just empty the option field from your admin panel.
Our last update was on january 23rd. the latest Revo slider updated on February 14 so due to our busy schedule we’ll update it soon.
If you willing to buy recent Slider sure go for it.
You should put straight up the version of things. Don’t say you have the latest version if chances are its not the latest version. I was willing to buy yours and I did. Sure, maybe I’ll buy the recent slider. Along with someone else’s theme. In this way, I won’t bother you again. Have a nice weekend.
Ok man you are free to buy any theme you want. Good luck
No disrespect. I already bought your theme and I think its one of the best. But its the little things like those that we must know straight ahead, from the beginning. Anyway, don’t worry, I was a little angry, have a nice weekend.
Hi…..i was wondering if i can customize the ecommerce product page. I want to add some fields like upload a image, order details field ( if the customer want to say me something ) because ill use it to my tshirt company. What u suggest me ? Can you help me with that?