An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by designmonstr

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from designmonstr:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

I just installed the theme but I don’t see top menu?

Please search for Top Mega Menu and make sure it’s enabled.

Why is menu showing under inner pages but not on home page?

The theme comes with following sliders
  1. Elastic Image Slideshow – 960px Width Slider
  2. Minic slider – Full Width Slider (Minimum image size 1440px)

Make sure ONE slider is enabled at a time. Then go to Theme Options and check the box for the enabled slider. Also add at least ONE header image for slider and menu to appear on home page.

Why is Slider not showing up on home page?

Make sure ONE slider is enabled at a time. Then go to Theme Options and check the box for the enabled slider. Also add at least ONE header image for the menu to appear on home page.

The theme comes with following sliders
  1. Elastic Image Slideshow – 960px Width Slider
  2. Minic slider – Full Width Slider (Minimum image size 1440px)

Why is the Top Menu pushed down and overlapping?

Recommended height for the logo is 47px. Anything more than that will start pushing the top menu down overlapping with other items.

How to fix images import issues?

  • Open /controllers/admin/AdminImportController.php
  • Replace $fd = fopen($temp, 'r'); with $fd = fopen(_PS_UPLOAD_DIR_.$uniqid, 'r');
  • More info can be found on this link.

    Why am I having problem with combinations Drop Down?

    It’s a bug in PS 1.5 and it has been reported here.

    When I save a product the browser shows me a blank page?

    Please check the PHP version of your host. Usually this happens if php version is 4 and you need to upgrade it to 5 or create/modify a .htaccess.

    Just google “YOUR_HOSTING_COMPANY” htaccess php version change.

    How to Translate Modules from backoffice?

    Go to back end of your prestashop and login, then:

    Here I will show you how to translate the top right corner module called blockuserinfo.

    STEP 1: Localization > Translations > Under Modify translations select Installed modules > then click on your COUNTRY/LANGUAGE flag.

    STEP 2: scroll down to blockuserinfo, there u will find “My bag” & “Your shopping cart” Hit update translation on top right and check. If you see no change then try next step. Go to Advanced Parameters > Performance and select Force compilation and save and also make sure cache is disabled.

    If you get an error saving, there should be issue with right permissions on your server. So follow the next step:

    Go to /themes/cotton/modules/blockuserinfo/ give 777 permission to example fr.php, Command: chmod 777 fr.php

    Go back and try to save again.

    Similars steps can be applied for:

    blocklanguagestop (which is for top left module for language selection)

    blockcurrenciestop (which is for top left module for currency selection)

    blockcontactinfos (which is for bottom right module for contact info)

    After installing the COTTON Theme I see different color combination for header, body and footer, WHY?

    Please go to THEME OPTIONS module and hit reset.

    After installing the COTTON Theme on my site it doesn’t look like the demo.

    Please refer to the documentation and go to “Positions of the modules” section and follow the instructions to reposition all the modules according.

    Does the THEME Support 1.5.4?

    1. Disable the “Cross Selling” Module as of now.
    2. Download the latest version of Minic slider here by going to link below: Download Here: http://www.prestashop.com/forums/topic/194690-free-module-minic-slider-for-ps-15/
    3. EISlider is working. Just make sure you select EIS from the Themes Options Module and uninstall or disable Minic Slider if it’s not going to be used

    When to contact Envato Support

    Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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