120 comments found

How to install theme for magento 1.9 and how to install the extensions given with the theme

My Ticket Id is : #QSD-816-52750

UberThemeTeam

Hi,

We got your ticket, our team mate will contact you soon :)

Regards, joomlart

CLLYLMZ Purchased

Ticked ID: MQN-758-60947

Thanks.

Default-user
CLLYLMZ Purchased

We need urgent help

CLLYLMZ Purchased

Urgent!!

Ticket ID: BCE-558-53524
Subject: When will you HELP TO US?
Department: Sales - Installation Service
Type: Issue
Status: Unassigned
Priority: Critical

Hi, your live demo isn’t working. It just loads a blank page. This theme looks great too, is it possible to sort that out?

UberThemeTeam

Hi,

Thanks for your reporting!

Demo server was down, We fixed this :)

Ubertheme

I’m having an issue where the menu doesn’t show or work on mobile??

UberThemeTeam

Hi,

Could you please send us a screen shot and site url, we need to have closer look to debug this issue.

Thank you

UberThemeTeam

ticket id : #VHH-369-92850

I want to remove the language option (at top, with gear icon), how do I do that .

I just want one language(i.e. English).

Also, mega menu is not working properly.

I have three main categories and then sub-categories , when create a submenu for Drawings / paintings categories , the dropdown menu stays, it does not go away when its not active. Help needed to resolve this bug in the theme.

marco_v Purchased

Hi,

I purchased the template JA Crafts. I installed everything but I can’t update the active profile of the theme. the error is : An error occured while creating the profile! How can I fix it?

Best Regards

Marco

Hi There,

I have bought your JMCrafts theme and installed to my magneto website. But I got a issue with quick-view as it dosen’t load when click the quick-view button.

I love your theme and please help me with to resolve this issue as then my site is ready to go. Here is my site below

http://cherrybasket.co.uk

Also i would happy change the wording of “quickview” to “Buy Now”. Please let me know how to change that as well. Waiting for your reply.

Many Thanks Dil

UberThemeTeam

Hi,

Could you please submit a ticket at our support system “with detail information of your site URL and FTP Credentials, Our developer will have closer debug on your site to provide you the solutions.

Hope this helps!

UberThemeTeam

We are having an issue where we can’t check out with this them enabled. When we disable the jmbasetheme the checkout works fine. But as soon as we enable it, the checkout breaks again! Can you assist with this??

UberThemeTeam

Hi, I am sorry for not getting your points. It would be awesome if you can possibly PM me your site’s url, admin and ftp credential. I’ll detect the root of issue for troubleshooting.

I am happy to help you out.

Regards, UberThemeTeam

Can I use this theme for ASP.NET development ?

UberThemeTeam

Hi,

We are so sorry that out theme for now is not compatible with ASP.net

Regards,

Uberthemeteam

when will the 1.9 update happen? i have contacted you through ubertheme and have heard nothing back . please send the 1.9 version to me.

hi Team,

confirmation message here by ephraim danny.

Ticket title: how-to-install-jmcrafts-theme-on-magento-ver-1-9/#answer-139792

thank you!

UberThemeTeam

We got your ticket please follow the ticket to have the solution :)

What are differences in new update?

UberThemeTeam

Hi, New package support magento 1.9 and some extenions are updated to improve the loading performance .

irabc Purchased

ziven.design This is Sam please replay to ticket thanks

chrigui Purchased

hello, could you please let me know how do i remove the color selector from the frontend settings menu ?

Hello there

I am very disappointed with these instructions. They are very outdated. For the amount of money I am spending on this theme, I think it should at least have an up-to-date set of instructions for me to follow without having to wonder and guess if I am going along the right path. I am using Magento 1.9.1 right now and the instructions given are very vague and not to the point. For example: 1. Make the instructions specific for the crafts theme not the purity theme. 2. Screen shots seems to be outdated as well. 3. I get the impression that you assume a lot of things when writing this so your instructions seems to jump all over the place.

Come on man. I am sure your Magento installation instructions can be much much better than this. It is taking me way longer than expected to get this up and running.

UberThemeTeam

Thank you so much for your comment.We already update our package and document and resubmit it on themeforest, I will let you know once it is available to download. This package is updated to make it compatible with magento 1.9.1.0.

Thank you UberThemeTeam

scgdev Purchased

Chnahe log for updates??

Default-user
scgdev Purchased

only difference?

UberThemeTeam

yes mate!

Default-user
scgdev Purchased

thanks!

14Djiny Purchased

Hey is the Live Preview down??

There has been an error processing your request

Exception printing is disabled by default for security reasons.

Error log record number: 1076213939039

Magento is a trademark of Magento Inc. Copyright © 2014 Magento Inc.

UberThemeTeam

It is up now, please navigate at http://demo.ubertheme.com/#crafts to view the site. Thank you!

AdZurro Purchased

Hello,

I got a question regarding JM Products extension: How to add product to JM Products http://www.ubertheme.com/question/how-to-add-product-to-jm-products/

Best regards

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