538 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • United States

Hi there,

We have a problem with our site which is currently loading all the pages BLANK:

http://www.dakinirosegardens.com

I just uploaded the latest version of Crea. And I just updated to the latest version of WP. Neither of those updates has offered a solution.

Is it just time to ditch this template?

The only pages that are showing up fine are the pages in the dropdown menu, but all the pages in the header / main navigation are showing up totally BLANK.

help!

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

wahkeenasitka

Wow. I’m pretty bummed that you decided to not be supportive and just answer this question.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello how can use qtranslate with this template. have installed it but how can i add the main page as a flag? forexample. when i add a russian flag to my index page i want the site to be russian. i could install the qtranslate and can make it translate the documents. but how can i add this feature to my index page? thanks in advance

My web site http://kurtemre.ru/

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

Default-user

we have sent a ticket but you still havent answered. and its very urgent. Ticket number 4393

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 3-4 years
  • Author had a File in an Envato Bundle
  • Exclusive Author
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items

Hi everyone,

Probably many of you noticed that for past 2-3 weeks our average response time notably increased. For some older products it frankly sucks! We are upset by this fact no less than you. After analyzing the situation we came 2 for conclusions:
  • Large amount of sales of The7 WordPress theme proportionally increased the level of support requests. We were not prepared for that.
  • About 50% of support request are customization.
I’d like to elaborate on the last statement. Despite our Support Policy (http://support.dream-theme.com/support-policy/) clearly states that we do not provide customization. We were actually providing it.

Now we faced the fact that customization requests not only are 50% of all requests, but takes up to 70% of our support time. This means that users who experiences real issues with our products are not getting their replies in time. 

Therefore we are going to stop processing customization requests and severe server issues via tickets. In the same time, we’re opening Forum where users and developers can discuss these questions. At first it will be open for The7 theme buyers only. If all goes well, we’ll extend it to other products.

 

Thank you so much for understanding! Miroslav (from Dream-Theme)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Turkey

Plase make a facelift for this theme.

Dream-Theme

How, To tell you the truth we’re not seeing much sales of Crea. So face-lift is unlikable:( Sorry mate.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Support are slow at getting back to you. I can not get the photo albums to display on the page. I create the gallery but nothing shows up.

Dream-Theme

Hello,

I have to admit that you’re right regarding support answer time. The situation is described here: http://support.dream-theme.com/customization-requests-and-forum/ . At this moment we’re working really hard to improve the situation. Thank you so much for understanding.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Very bad and faulty theme. Although pleasing to see it has a lot of bugs.

Support inexistent and superficial, no one answers at your questions or it take a long time to do, however with no sense and airy answers.

Don’t buy it! Spare your money or find another really professional theme and team.

Dream-Theme

Hello,

This theme is designed to be used ONLY as you see on theme demo. In this case it will work fine. Otherwise it can give you every sort of headaches. We never concealed this fact.

Anyway, thank you for taking time to leave a feedback.

Default-user

The real fail is the support…if you put the same time that you used to answer here a lot of users would be happier.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United States

Is this theme compatible with WP 3.7.1?

Mark

Dream-Theme

Hi,

No testing data yet. Sorry.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello I would like to know where should I put the email for the contact form. Thank!!!

Dream-Theme

Hello,
All emails are being sent to your blog administrator email (one that you’ve mentioned during WordPress installation)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

These people ignore the support tickets for days and instead comment here just to save face. No customer service is provided. And to top it off I received a rude and pointless email when I pointed out that I had submitted a support ticket and received no reply for 2 days. If you decide to purchase this theme, don’t expect any of the promised assistance.

Dream-Theme

Hello,
I already replied to your email. Nevertheless, I’m forwarding it here:

Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
Regarding “rude” reply. We are processing tickets IN ORDER THEY WERE RECEIVE. “Bumping” tickets with fresh comments will result in automatically moving them to the top of the list and therefore they will be replied even later! We’re not making any exceptions to these rules. Please excuse us if it is rude.

Default-user

I never “bumped” my ticket with the intention of moving it to the top. I had no idea it would do that. I had new problems that I needed to add onto my ticket. The fact that you penalized me for something I had no idea about shows what a terrible service you are. 6 days and still no reply on my ticket.

Dream-Theme

Hello,
We are not “penalizing” nobody! I was just trying to explain what might be a cause of reply delay and why tickets may be “overlooked”!

I asked our support specialist to take a look at your ticket. Just note for future that every “fresh” reply from user is moving ticket in the end of the query (since we’re processing “oldest first”).

  • Has been a member for 2-3 years
  • Bought between 50 and 99 items
netjmt Purchased

please test this theme on WP v3.8 for new buyers, Thank you.

Dream-Theme

Hi,
No testing data at this particular moment :( Sorry.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I’m following up if any testing has been made on this theme and WP v3.8 – (I see on the last comment 25 days ago no testing had been done).

I’d like to update WP but I want to make sure I’m not going to jack up my entire website and have to run around fixing everything.

If no testing has been done yet, WHEN will it be done so I can follow up then?

THANKS!

Dream-Theme

Hi,
Late February I suppose.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi!

I wan’t to buy your Crea WP theme, it looks incredible, but in the comments some people say it doesn’t work correctly for the latest versions of Wordpress (version 3.8).

Will there be an update for the Crea theme and if so, when will this be?

Hope to hear from you!!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi, i need support yet i can not even register myself @ your support!

although i want to sign up as a new user it always tells me

Please fill in the reCAPTCHA form????? i am already doing everything!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Does the theme support videos to be inserted in the slide or portfolio section? thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Does the theme support videos to be inserted in the slide or portfolio section? thanks

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Hi, I need to know if the problem “all page load Blank” was fixed! So i can buy the template.

Thanks

Dream-Theme

Hi,
This template is relatively old and will not work good on hand-held devices. I cannot recommend it for purchase.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hi, for some reason bottom menu has dissapeared, dont know what has gone wrong www.erichpetroczi.sk thanks

Dream-Theme

Hi, Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
M4r5h4ll Purchased

I really don’t get it. if u have such a good looking theme why u don’t upgrade it ? i know u guys didn’t sell that much but still $50k is a lot of money & worth the effort u will make to make us happy.

Dream-Theme

Hello,
At this moment we’re providing only crucial updates for older themes (fixes if something is severely broken).

Crea is cool template, but it’s old. It was created in pre-responsive-design-era and making it up to date in fact equals creating entirely new theme.

Default-user
M4r5h4ll Purchased

Everybody likes that theme when they see it. i really would create a new theme that looks the same and re-listed it if i were u. could sell more for sure if its up to date :)

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