37 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
jimchalk Purchased

UPDATE : The same things are happening on the demo of the theme on Themeforest http://themeforest.net/item/creative-design-portfolio-gallery-wordpress-theme/full_screen_preview/237258.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Indonesia
  • Most Wanted Bounty Winner
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Referred between 100 and 199 users

Hi all,

If you have purchased this theme and need support, please send a message to me via my profile page http://themeforest.net/user/templatesquare including your questions/problems, your site url and theme name.

We will answer support request via email.

thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Like kezarcreative above, the portfolio directions are not working for me after trying every possible variation. Please advise how to make it work properly.

  • Has been a member for 2-3 years

theme: Creative Design -Portfolio Gallery WordPress Theme hello

i purchased this theme from Themeforest, but my web designer is having BIG difficulties to install the Portfolio Gallery. i tried your tutorials, but did not work.

We need help from you to complete the website. Please respond as soon as possible. We need your help to complete the website.

thank you,

Paula email: [url removed]

  • Has been a member for 2-3 years

theme: Creative Design -Portfolio Gallery WordPress Theme

hello

I purchased this theme but my web designer is having BIG difficulties to install the Portfolio Gallery. He tried your tutorials, but did not work.

We need help from you to complete the website. Please respond as soon as possible. We need your help to complete the website.

thank you,

  • Has been a member for 2-3 years

Hello

Still waiting on instructions regarding the Portfolio Gallery. We need the Portfolio to work properly. Please advise. We need to finish the website. Thanks

  • Has been a member for 2-3 years

heme: Creative Design -Portfolio Gallery WordPress Theme

hello

I purchased this theme but my web designer is having BIG difficulties to install the Portfolio Gallery. He tried your tutorials, but did not work.

We need help from you to complete the website. Please respond as soon as possible. We need your help to complete the website.

thank you,

  • Has been a member for 2-3 years

Hello

My web designer is having difficulties with the portfolio gallery. How does it make it work properly. We need to finish this website. Thanks,

Paula

Default-user

Hello

mjefferson96, purchased theme in my name. I do not have contact with this person. So what do we do to solve the issue?

Do you want the invoice to prove that I purchased this theme?

It is been more then a week that I am asking for your help to finish the website.

Default-user

Hello, you may have people who still your themes from the internet, but I genuine purchased this theme. I gave the money to my web designer at the time and he purchased this theme for me. In situations like this, when a web designer purchases for a client, what do you do? Ignore? I can try get the invoice from EX web designer. I need to solve the problem. Thanks I have no interest to pay same theme twice.

  • Has been a member for 2-3 years

Hello

mjefferson96, purchased theme in my name. I do not have contact with this person. So what do we do to solve the issue?

Do you want the invoice to prove that I purchased this theme?

templatesquare

Hi,

If you sent a message not use the account which purchased this theme it will be automatically deleted.

So, please ask the user which purchased this theme to send us a message on behalf of your name then we will manually open a support ticket for you.

thanks

  • Has been a member for 2-3 years

This is absolutely ridiculous. A customer who buys a product from you….does not receive technical support, when in fact there a issue with the Portfolio Gallery. I saw other customers asking for help regarding this matter.

One thing I will tell you….I am not planning to purchase same product twice, just because who do not see in my account purchased theme. AGAIN , someone working for me at the time, purchased in my behalf. I already told who that was.

Not sure if all this NEGATIVE comments are good for your business?

  • Has been a member for 2-3 years

So, please ask the user which purchased this theme to send us a message on behalf of your name then we will manually open a support ticket for you. mjefferson96, already sent you a message. Waiting for support. Thanks

templatesquare

We just reply your email… thanks

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States
bhendo99 Purchased

Great theme! I purchased last year for a client and they are finally getting information to me.

Questions… 1. Contact form google map on the top. Where can I get that? 2. What is the code to add the image or photo to the corner of the text that you have on the “about” page…

That’s all I have now! Thanks Brian

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States
bhendo99 Purchased

One more thing as I look back at all the replies and reading the documentation… I there a better explanation of how to set up the portfolio of images.. Instead of e-mailing it to everyone, can you reply to this, and it will probably save time later and others can read, if they purchase this theme…

Thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Indonesia
  • Most Wanted Bounty Winner
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Referred between 100 and 199 users

Hi all,

If you have purchased this theme and need support, please send a message to me via my profile page http://themeforest.net/user/templatesquare including your questions/problems, your site url and theme name.

We will answer support request via email.

thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
csg11 Purchased

Was trying to use a mp3 video clip but having issues. Does this theme not support video??

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States
pxlchk1 Purchased

I’ve had problems with the slider working correctly ever since I bought this a couple years ago. Today, again, it’s bugging out and not working. No movement, no links. I checked the Sliders menu, everything is as it should be. I re-downloaded the most current version of the theme, still nothing.

templatesquare

Hi, please send support questions via http://www.templatesquare.com/tf-support/

thanks

Default-user
pxlchk1 Purchased

I did. I never got a response.

templatesquare

We never got your email, please try to resend again…

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States
pxlchk1 Purchased

I’ve had problems with the slider working correctly ever since I bought this a couple years ago. Today, again, it’s bugging out and not working. No movement, no links. I checked the Sliders menu, everything is as it should be. I re-downloaded the most current version of the theme, still nothing.

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