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Hi,
I have a little problem with Creative single page, with projects. When I upload photos, the first photo will be shown three times. Here’s the example Can you help me, please?
Please open a ticket over at our zendesk support system with your website URL and wp-admin login details. Thank you! Cheers, XiaoThemes Staff
Awesome work! Have you ever thought to implement Video Background? (probably with Tubular JS plug-in) ?
I think that it can be great
Thanks for the feedback! I will forward this to the developer
Cheers, XiaoThemes Staff
Set Home page for my front page, yet different page displays when I open home in browser.
Hey, can you open a ticket in our support system with a link to your site and your login details? I’ll check that out. Cheers, XiaoThemes Staff
https://xiaothemes.zendesk.comNice Theme! I really appreciate your work! There is just one question: I installed the theme and imported your sample content. I go to Blog, open a post and now when i click on another link like “About” (e.g.) the blog-post stands still and the other content opens over it. The post only disappears if I click on ”<- Back”. I didn’t change anything yet at the files. these are all your files and sample contents. Do you have an idea how to solve it?
Cheers
Can you open a ticket in our support system and let me know your login details, problem description and website URL?
Cheers, XiaoThemes Staff
Please answer my ticket! It’s still not working!
I don’t have any open tickets in my system anymore. What’s your ticket ID? Cheers, XiaoThemes Staff
my ticket id: #2511 you wrote 4 days ago, that you will forward my issue to the developer directly, but nothing happened! it’s really urgent for me but no one seems to be interested. i’ve paid 40$ for a theme which is not working. that sucks!
I’m really sorry for the delay, apparently your ticket got lost
I will remind the developer to check it out! Thank you so much! XiaoThemes Staff
another 2 days past and nothing happend. i don’t understand why it is so hard to fix my problem? I tried another server and another wp version—> same problem. So what do i have to fix in the codes to get the theme working? tell me!
Sorry for the delay, the developer seems quite busy at the moment
Cheers, Xiaothemes Staff
Come on guys. It’s now 10 days ago as i submit my request. Who are you XiaoThemes? Aren’t you the developer of the theme? Can’t you even tell me if my problem is a known one or do you hear about it the first time? you just have to take a look on this for 5minutes, and i’m sure you know how to solve it! Please!
I’m the Support Staff of XiaoThemes, I’m not the developer. And for severe questions I need to require his assistance. I’m sorry for any inconveniences! Cheers, XiaoThemes Staff
Did you reach the developer??
Hi, I can’t insert a Divider Line with the Layout Builder because when I instert it in my page appears “[xt_divider]” with no Divider Line Do you know how to solve it? thank you so much
Please post back with the account that purchased the item! Thanks, XiaoThemes Staff
Hello, amazing theme! I don’t have the option “Template” for choosing different templates in the section “Page Attributes” and I have not all the shortcuts at the Layout Builder that I can see in the video Do you have an idea? Thank you!!!!!!!
Hey! I’d like to check that out, could you open a ticket at our support system on zendesk with your problem description and wp-admin login details please?
Thanks! XiaoThemes Staff
Hello, Thank for the answer I already send the problem description anda details at support system on zendesk!!!
Hey there, what’s your ticket ID?
Cheers, XiaoThemes Staff
Hello, My ticket ID is #2534. Thanks!
I just replied!
Thank you! Cheers, XiaoThemes Staff
How can I edit that?
Thank you!!
Can you show me your website so I can give you custom css for that? Cheers, XiaoThemes Staff
www.julianperalta.net
Hi, I have another problem with Creative single page, with pages that have a link to another page into the website www.julianperalta.net. When I go to secondary page like the page DISCOGRAPHY and I click on any CD, the website goes to another page with the disc’s details . But when I click in another page without back before to the orginal page DISCOGRAPHY the website collapse and superimpose those pages. Can you help me, please? Thank you very much
Hey, since we’re already talking in the ticket system I would appreciate it if we could keep it there so we don’t split our communication up in two ways. Thank you so much! Cheers, XiaoThemes Staff
Hello I was working on my page today and I saw that all the spacing between paragraphs and another thinks on the different pages were dissapeared. I use the shortcut for make spacing. I want to know if that is not compatible with the template or if you were working on the page and the spacing were erased. Thank you!!!
Can you please use our ticket system and let me see your website URL? Make sure you wrap your paragraphs into
<p>paragraph</p>tags to get a spacing
Cheers, XiaoThemes Staff
Hey Julianperalta,
I have the same problem as you and posted my request nearly 2 weeks ago but didnt get any answer. they always say that you have to open a ticket id at their support center and that they will check it out, but nothing happens. there is no support. 40$ for the theme and it works like crap. if you get an answer please tell me!
What’s your ticket ID? I don’t have any open tickets in my account
Cheers, XiaoThemes Staff
haha you’re funny… are you kidding me?! see above in the comments. there you told me the same thing: “I don’t have any open tickets… bla bla…” I already engaged my lawyer.
Feel free to let us know about the outcome! Cheers, XiaoThemes Staff