An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Brankic1979

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Brankic1979:

Users must have PURCHASED tag next to their user name.

If you’re using contact form on our profile page (because URL of your website isn’t ready for public yet) you’ll have to let us know through item comments page.

Before asking questions, read the help fie (it’s in the ZIP you’ve downloaded) and FAQ of the item you’ve bought (below).

Support forum is in experimental phase, so I’ll still be answering through item comments…

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

On Gallery page, (on some servers) there is an URL-file-access error

To fix this open page_gallery.php and replace this line
list($width, $height, $type, $attr) = 
getimagesize(catch_that_image_string(1, $content));
with this one
list($width, $height, $type, $attr) = getimagesize(str_replace(get_bloginfo('url')."/" ,"", catch_that_image_string(1, $content)));

Some plugins don’t work in this theme?

Open header.php and add this line just after

<head>

<?php wp_head(); ?>

I followed the instructions, but all I get is bacground and few links in top menu.

It looks like you are using php4 on your server. Try this. Open functions.php and paste this function
 
function str_ireplace($needle, $replacement, $haystack) { 
$i = 0; 
while (($pos = strpos(strtolower($haystack),strtolower($needle), $i)) !== false) { 
$haystack = substr($haystack, 0, $pos).$replacement.substr($haystack, $pos+strlen($needle));
$i=$pos+strlen($replacement); 
} 
return $haystack; 
}

How I can add new page in to menu (with sub menu with sub pages)?

To add new_page with sub pages sub menu, you should open header.php and add these lines (where 999 is ID of that new_page)
      
  • <!-new_page-> <?php $new_page_ID = 999; ?> ><?php echo get_the_title($new_page_ID);?>
      <!-new_page submenu-> <?php wp_list_pages(“title_li=&child_of=$new_page_ID”); ?>
    <!-end of new_page submenu->
  • <!-end of new_page->

    Page Navi plugin error
    Error on activation: “Parse error: syntax error, unexpected…”

    Make sure your host is running PHP 5. Also check this forum thread http://wordpress.org/support/topic/386706
    You can get the earlier version of the plugin from http://downloads.wordpress.org/plugin/wp-pagenavi.2.61.zip

    When to contact Envato Support

    Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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