688 comments found

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • United States

any chance of a html version?

FRESHFACE

Hi there!

Thank you very much for your question. In current situation, we do not plan to release html version. Sorry for any inconveniences.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

HIRE US
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How do I get my blog roll to appear on the home page?

Currently I’m using the Teaser (Posts) Grid element in the visual composer to get this effect, but I know that’s not what it’s for.

http://tinyurl.com/mdwon7b
FRESHFACE

Hi there!

Please post this question through the account which has been used for purchasing our theme.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

HIRE US
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Currently my content is only showing when I’m logged in. Meaning the home page will display to ALL users, but when I click on the “about”, “gallery”, or “contact”...I just get the loading image. It happens in ALL browsers. As soon as I login it loads immediately. All the pages are public and published. Any help is appreciated, I bought this to set-up a quick plug and play site, but this is starting to become the headache I was attempting to avoid. Please assist.

FRESHFACE

Hi there!

Please send me your WP login and I’ll do my best to fix it asap.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

HIRE US
Default-user

Sent in private message. Lmk. Ty!

Default-user

Any update?????

Default-user

As stated, I bought this to save myself time…b/c I have none. Sorry for the impatience, but I’m spending waaaaaay too many hours debugging this. I’ve bought the template. I’ve installed it step by step the way your video showed and it doesn’t work. Please update if you are fixing this or refund my money. $40 dollars or not, this is the EXACT huge headache that I was trying to avoid. I could’ve been done building my own at this point. Extremely disappointed at this point…lmk

FRESHFACE

Hi there!

I’m sorry for any inconveniences, please do not forget to copy&paste the generated link here, otherwise we won’t be able to connect your credentials with your question. Also please note, that we do not provide support through weekend.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

HIRE US
Default-user

I still haven’t had any assistance or update beside your statements above which say nothing….? Are you helping out or not?

Default-user

I’ve spent too much time on this. Your template is great looking, but it is flawed. It’s been a week since I’ve asked for help and no updates, just responding with no understanding if you are working on this or not. I’ve wasted enough time, there is a bug in your js. I will just start with a new template. Please refund me my payment.

FRESHFACE

Hi there!

As I stationed above, sorry for any inconveniences, but I need your WP login and FTP login in order to help you with the problems. You have to sent it through the tool located in my signature and you HAVE TO copy&paste the generated ID here directly to the comments.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

HIRE US
Default-user

1804 & 1805

I did send you the info before and was not aware of your support tools to send it that. I do apologize for overlooking. Sorry I may have been demanding and taking some frustration out on you. Please let me know what you come up with.

Thanks!

Default-user

Any update?!

Default-user

Just to add….at this point if it’s not fixed in 24 hours I will be disputing the charges for a refund. I needed this site up a week ago, bc right now not having this up is costing me money. I don’t understand why you guys aren’t getting this fixed??!!!! Your template is flawed and you are still selling it??!!! I could understand if I made alteration or changed things, but I didn’t. It should be plug and play ready…but it is not. Really starting to get agitated with the lack of urgency when people are selling a product that is NOT 100% working. I’ve already wasted hours setting up, debugging what isn’t working, updating content, designing graphics to the layout provided….and now I get to do this all over again??? because you are not communicating anything or updating that it is fixed. Please get a sense of urgency and stop selling a product that isn’t 100% working. Please let me know immediately. I don’t have patience for incompetence. I’m tired, overworked, and have paid for something that was suppose to ease the burden of this….instead it has cost me time, which can’t be replaced (which was the point of buying a godd* template!!!). Even if you tell me to go efff off, I’d respect that more than waiting for a response….For others, sorry for the rant, but I am over people who suck at customer service and people who don’t respect or appreciate others’ times. While the site looks great and this is my only purchase from this dev, I highly do NOT recommend buying it.

Default-user

Well thanks for NO further response and NO help to fix this. I will be submitting a dispute of charges, unless you would like to take the step of refunding directly? For others…Don’t waste your time or money buying this template, it doesn’t work.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

How do I get my blog roll to appear on the home page?

Currently I’m using the Teaser (Posts) Grid element in the visual composer to get this effect, but I know that’s not what it’s for.

http://tinyurl.com/mdwon7b
FRESHFACE

Hi there!

Visual Composer will probably not work with this theme. Anyway for showing blog roll please follow our tutorials.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

HIRE US
  • United States
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items

Will this theme be updated for WP 3.7?

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • France
RadCon Purchased

Hello freshface,

Sucuri is sending me security notifications because I can’t update WP to its latest version without breaking the site which is using “Creative Zodiac” theme. Is there an update which fixes this issue?

Best regards,
Florence.

RadCon
RadCon Purchased

I’ve added my WP / FTP credentials in private – number 1843.

RadCon
RadCon Purchased

I posted this ticket 3 months ago and I never got any reply from you in the meantime. Does it mean you’re not supporting this theme anymore?

May I remind you that on the theme’s support tab it’s written that you’re engaged to provide support in case of WP update: http://i.imgur.com/DmkFOIs.jpg ?

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Mexico
voltadg Purchased

Hi freshface I bought this theme long ago and recently I have move the files on the server, I installed all over again, but this time, can’t make it work

Thanks in advanced for your help

Site: http://cemasacv.com.mx

FRESHFACE

Hi there!

Please send me your WP login and I’ll take a look.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

voltadg
voltadg Purchased

Hi freshface,

Already sent the info, thanks!

FRESHFACE

Hi there!

I’m sorry for any inconveniences, but please copy&paste the generated ID from the tool here.

If you sent the login through email, could you please re-send it through the tool located in my signature ? I don’t have access to the email.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

voltadg
voltadg Purchased

Hi Fresh face

finally I have found it: 1892

Thanks in advanced!

voltadg
voltadg Purchased

Hi Fresh face,

Did you had a chance to look at my post?

Regards!

voltadg
voltadg Purchased

hi there, I’m still having issues displaying sections

Please advice

Regards

voltadg
voltadg Purchased

my mistake…. it was all because of the “getpost” page

Regards!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi

Very nice theme. I would like to purchase this before that can you give some clarifications.

1. Is it possible to add two more introboxes. 2. Is it possible to give external link for each and every introbox.

Thanks & Regards

by
by
by
by
by
by