688 comments found

RadCon Purchased

I’ve posted to your support forum and to be honest I’m afraid about delays: I saw so many posts without even a reply from you in 1 year :shocked:

RadCon Purchased

It seems the problem is on the header, with this script: http://ajax.googleapis.com/ajax/libs/jqueryui/1.8/jquery-ui.min.js

RadCon Purchased

Finally fixed it by my own with the help of a friend…

Hi, been waiting for a reply for a week and am concerned after reading previous comments about lack of support,

Can you please reply.

Thank you.

FRESHFACE

Hi there!

Reply to what? I don’t see any other comment from you from past week?

Thanks and cheers! :)

Thanks for replying :)

I contacted you twice via the contact form on your profile page.

I bought your theme ages ago and heavily modified it. I went to go and add some photos to the gallery section last week but hit a problem.

When I added a large image it did not auto resize it to the small and medium like it used to. I read on the theme page that there was an update because of recent issue with lightbox.

I have downloaded the latest theme but would like to know exactly what files need copying to fix the lightbox issue.

I will PM you website details.

Thank you for your help and your time.

I appreciate it.

FRESHFACE

Hi davidhi11!

send me the website details trough the tool in my signature.

cheers, freshface

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Send us WP Login: CLICK HERE

Sorry, I forgot to say that I have tried joining your support forum but could not do it :(

I would appreciate help via email if that is ok.

Thank you

FRESHFACE

Hi davidhi11!

I’m sorry we are not providing help via e-mail. Post your question here or at our support forums ( http://support.freshface.net )

cheers, freshface

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Send us WP Login: CLICK HERE

Hey, what’s wrong.. :? I do all steps by install and it don’t work.. I press one of 3 intro page buttons (About ; Works ; Contact) and nothing to display.. Seems on footer. When I click URL go to /#/21-about and nothing.. What can be?

FRESHFACE

Hi there!

Please re-post your question from the account you have used to purchase this theme.

Thanks and cheers! :)

Hi,

I have emailed you three times now, commented on this thread and signed up to your support forum and posted my problem 6 days ago and still no reply, what gives man?

Please can you help me out? I just want to know what the lightbox issues are and what it was you had to update because I think I’m experiencing them.

Please reply on your support forum.

Thanks

FRESHFACE

Please post the login through our tool and add the generated ID here.

edit: dont post anything, you have no problem, just checked it according to your email (ps: dont send us support emails)

aabele Purchased

Hello Freshface,

I am trying to embed youtube video in a website using this theme.

For some reason I cannot get embeds or iframes to work no matter which plugins I try – despite being able to set these up easily in other websites.

Any ideas mate?

Thanks in advance, Andrew

FRESHFACE

Hi aabele!

That’s mean that you can add video links to the gallery, and after clicking the image, the video will appear in lightbox :)

cheers, freshface

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Default-user
aabele Purchased

In response to your message:

“Hi there! First off, I don’t know the history of your requests, so I have to ask to actually use the “Reply” button on your comment to reply to your and also my comment so we can actually keep the overview. Could you tell me what exactly “still does not work” and also I don’t see the code. You might want to use pastie.org if you want to show us some code. Also please note we are not responsible for customizations and modifications you want for your site. You should hire a developer of your trust for such work.”

What I mean is:

This still doesnt work! I have tried to embed a video here – see the Google Apps image: http://www.floatingbridge.com.au/#/2-about/ Using the following code (view the code on the Google Cloud image elements)

– why doesn’t the lightbox javascript hook onto your cboxElement class??

.. this isn’t a customization – just trying to have a video appear in a lightbox :)

Default-user
aabele Purchased

Hi Freshface,

Any news on this thread? :)

Hey man, I don’t want to bug you I just want you to know that I’m still waiting for a response from you. I’ve signed up to your support site and posted my question (which I don’t think is that tricky – just why has the lightbox stopped working – you list this as a recent change – I just want to know what it was exactly so I can change that bit instead of uploading an entirely new theme) I’ve still not heard from you though and you’ve never viewed my question because its only got 3 views – and they’re all my views.

Please can you let me know.

Thanks

FRESHFACE

You just keep repeating yourself about that lightbox issue – I was talking about that and only that, it does not concern you, your lightbox works fine.

Now to the next issue you just happen to mention, please post a new comment with more details and example urls etc and also remind us we have your login in email (please do not send anymore logins via email, we have a tool for that, read my signature)

Thanks and cheers! :)

’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’’’”’
TIP : Send us your WP login, Click Here

Default-user

I would appreciate it if you did not say it was MY misunderstanding FreshFace. I would say it was OUR misunderstanding. If you have failed to understand my problem it is because I have failed to explain it properly.

So here it is again and it is associated with the details I just sent via your form: No. 1020

I have 11 posts in draft mode at the moment, they are all at the top. If you try and publish any one of them the large image which is attached to each does not resize to create the small and the medium. Could you please try and publish one so you can help me identify why this happening.

Thank you for your time.

FRESHFACE

Hi there!

I don’t understand the lightbox argument you are having with freshface, your lightbox works perfectly, there is no issue :)
I just logged in to your site and tried to reproduce the error. While doing that I found out that you are on an old version of the theme (1.2.1). I will have to ask you to update to the latest version (1.5) before we can investigate any further. Simply redownload the package from your themeforest downloads section and replace the current theme with the updated one.
PS in future please add a new comment (not a new reply) if you face a new issue, so we can keep the clean overview.

Thanks and cheers! :)
— Melanie

P.S. You can also send us your WP login if needed, just click here

Freaking beautiful and creative theme, in love with it- BUT not going to buy it because there is an obvious HUGE lack of support here.

The forum looks barren as well!

=(

Too bad.

Default-user

Good to hear.

Is there an option of a ‘test’ view of the forum per chance? Like a 1 day pass or something lol- I don’t know that I’ve heard of such a thing but hey, there’s no harm in asking :)

I haven’t had the best of luck lately with what I’ve bought so I really need to do my homework before buying more, the closed forums and help sections have been a big disappointment thus far. Understandable they need to be closed for purchasers, but a pain nonetheless!

Cheers!

Default-user

ah, me again- big red warning that the forums are going offline anyways. Nevermind I guess! :/

FRESHFACE

Hi there!

As you can see at support.freshface.net you shall use the item comments for support. Due to being able to let me, the support staff, work through the official freshface account since a couple of days I gladly can announce that I support right here from now on :) No more forum needed.
So if you ever decide to buy one of our themes we shall meet again. Until then, keep your incredibly positive vibes and enjoy your day :)

Thanks and cheers! :)
— Melanie

P.S. You can also send us your WP login if needed, just click here
aabele Purchased

This still doesnt work! I have tried to embed a video here – see the Google Apps image: http://www.floatingbridge.com.au/#/2-about/

Using the following code – why doesn’t the lightbox javascript hook onto your cboxElement class??

\\

Default-user
aabele Purchased

Sure – I have replied to a previous thread we can follow – you may close this one :)

FRESHFACE

Hi there!

Thanks mate! Freshface will reply to the other comment soon!

Thanks and cheers! :)
— Melanie

P.S. You can also send us your WP login if needed, just click here
Default-user
aabele Purchased

I still haven’t received a reply to the thread I redirected you to! Could you please take a look when you the chance – its 3 threads before this one!

Thanks, Andrew

I am interested in buying this theme… where can i ask questions about it?

FRESHFACE

Hi there!

Right here mate, right here :) Just make sure you thoroughly read the documentation step by step and follow it before asking questions as most is already covered there.

Thanks and cheers! :)

—freshface

factorit Purchased

Hi

I purchased the creative zodiac theme.

I have tried to upload it to my wordpress site.

It keeps failing to upload the theme.

Wordpress says the theme is brocken.

Please can you urgently help me.

FRESHFACE

Hi there!

You downloaded the file themeforest-93427-creative-zodiac-portfolio-blog-wordpress-theme.zip from themeforest and probably tried to install that. This is wrong.
Please unzip this file and you will end up with a folder with several subfolders, including the HELP-READ FIRST !!! folder which is essential for you to understand the theme.
You will also find the creativezodiac.zip – please upload this very folder through your WP dashboard to correctly install it. Then, please read the documentation before continuing.

Thanks and cheers! :)
— Melanie

P.S. You can also send us your WP login if needed, just click here

So, i’m thinking to buy this theme but one of my pages will be audio podcasts…how would that work if no plugins are supported?

FRESHFACE

Hi there!

I’m afraid there’s not really a good solution for that… maybe you can find a developer to help you with that? Sorry!

Thanks and cheers! :)
— Melanie

P.S. You can also send us your WP login if needed, just click here
aabele Purchased

Hi Freshface,

I still cannot get any kind of youtube videos to display in the theme!

I have a post with the following code:

Line1 http://youtu.be/DhP64FrCu6E Line2 <iframe width="560" height="315" src="http://www.youtube.com/embed/DhP64FrCu6E" frameborder="0" allowfullscreen></iframe> Line3

But as you can see if you follow this link, no video comes through:

http://www.floatingbridge.com.au/#/78-news/?link=802-google-apps/

Hi, I got this theme in a giveaway. So I was not able to download the update. Am I eligible to get the update? Also if in future you update this theme how am I suppose to download the update without bothering you? Thanks and please reply.

FRESHFACE

Karan, my man :) Forgive Melanie, she only joined us a few months back so obviously she had no idea there was that little competition in early 2011.

I will send you the latest version via email right now, don’t worry ;)

Thanks and cheers! :)

— freshface

wallfish

Thanks for the positive reply. Sorry, I wrote my last two replies with complete blocked mind.

Thanks again.

wallfish

I will purchase this theme next week as I don’t have a reference number or anything to remind you guys about this giveaway.

Hi Purchased the theme yesterday having a bit of trouble i hope you can quickly help with.

Can’t seem to get the contact form to work. When I fill it out I don’t get a response to my e-mail. Are there settings I need to change

Search function doesnt seem to work. When I create a search page it appears blank

Is it possible to create a password protected page within this theme?

Hope you help with these issues

FRESHFACE

Hi there!

No settings need to change. Maybe it’s in a spam folder? Can you try another email address?

Password protected pages are not part of the theme, you will need a plugin for that.

Thanks and cheers! :)
— Melanie

P.S. You can also send us your WP login if needed, just click here
Default-user

thanks for the prompt response!!

I have tried an number of different e-mail addresses with no luck

Any thoughts on why I can’t seem to get the search function working?

Regards

Andrew

FRESHFACE

Have you configured the contact form in freshpanel?

hi, i just want to ask if this theme is fully compatible with the latest version of wordpress. thanks

meh! purchased it anyway i just hope im not gonna have any problems configuring it

FRESHFACE

Hi there!

Thanks for the purchase :)

Thanks and cheers! :)
— Melanie

P.S. You can also send us your WP login if needed, just click here
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