An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, FRESHFACE, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from FRESHFACE:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
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Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

My pages won’t load, what am I doing wrong?

As stated in documentation, you have to have a page called “getpost” with assigned “getpost” page template (choose from the selectbox in right sidebar in wp-admin when editing a page). You can of course hide this page from navigation by inserting the page ID into Theme Options->General->Exclude

Make sure you also have selected the right path to your “getpost” page in Theme Option->General->Getpost page

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.