An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Codestag

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Codestag:

Support for all of our items are conducted through our dedicated support forum. You must sign up at our support forum in order to submit a ticket.

In order to sign up, please have your purchase code handy. We make our best to have a first response for you within 24 hours whenever possible (except for the weekends).

If you got a quick pre-sale or any general question, send us a tweet!

Thanks!

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to find “Item Purchase Code”?

To find your item purchase code, just head over to downloads section, click on the Download button which brings dropdown and click on ‘Licence Certificate’ under which you will find the purchase code.

Check this screenshot — http://cl.ly/image/1d0B1B0U3A0h

Upgrading from WooCommerce 2.0.x to 2.1.x

If you are upgrading to WooCommerce 2.1.x from older version, make sure to follow the guidelines below:

Delete all old theme files and re-upload the theme again.

It’s required to delete all template files that were included in Crux earlier.

If you have further questions, please create a ticket on our support forum and we will help you asap.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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