137 comments found

how can I put this: ‘rel=”publisher”’ on Google+ link tag?

The result should be like this:

(a href=”XXX” rel=”publisher”) Google+ Icon on Footer (/a)

cmsmasters

Thanks for contacting!

As to your question about adding the rel=”publisher” to the Google+ link in footer -in fact there is no possibility to do this via theme options, but it can be added in footer.php file (for all links at once though). Please see the screenshot on how this can be done – open the screenshot.

Thank you!

Default-user

U’re an angel!! Thank you! I’ll try :)

hiat Purchased

Hi, Thanks for the awesome theme.

However, I am facing a problem with contact form. It apparently sends out the message but the same is not delivered to the email id. I have submitted a support ticket but have not received any response as yet.

Kindly help at the earliest. Thank you.

cmsmasters

Thanks for contacting!

As to the issue you are having – in fact it would really be better for us to take a look at the situation from your end. Could you please specify when you submitted your ticket and perhaps provide its number, so that we could check what happened to it, as we never leave tickets unreplied for more than 2 days. Some time ago we had an issue with the ticket form, and some of the tickets could get lost. If you have submitted it and did not receive any reply, we would appreciate if you re-submitted it, and our support agents will make sure to get back to you as soon as they can – proceed to form.

Thank you!

Default-user
hiat Purchased

Ok, re-sent.

cmsmasters

Thanks, our support will make sure to help you as fast as they can.

On your HOW-TO you said that we should put the .mo and .po files inside wp-content/themes/crystalline/theme/languages. So I created these folders and put these files inside, but nothing happens.

PS. first I downloaded the .pot file and did all translation, then I saved to .po just like you said to.

cmsmasters

Thanks for contacting!

Also thank you for pointing this out for us, this instruction is a bi imprecise. Please use the following path to upload the files to – crystalline/framework/languages. Hope this will be helpful. We will edit the instruction with the next theme update. Appreciate your consideration.

Thank you!

howcome i can not use is_home() statement in the footer file?

cmsmasters

Thanks for asking.

Please note, that if you have a static home page set on your website, you should be using is_front_page(), while is_home() should be used when you have an index (which is blog) page set instead.

Thank you!

Default-user

That makes sense… thanks for the tip!

cmsmasters

Glad this was helpful!

Hello, Pre-sale question: the theme works well with WPML?

I need, for example, the sliders in 3 or 4 different languages.

Thank you!

cmsmasters

We appreciate your proposition and we might really consider this, though right now we cannot say anything more definite.

Thanks for your consideration.

Default-user

Well, the theme seems to be very good, I guess I’ll buy it and give it a try myself. If it won’t work I’ll just use it for another project. If it works, I’ll be your Beta Tester and then you can offer me another theme from your portfolio ;)

cmsmasters

Thanks for your fantastic feedback. We will greatly appreciate your feedback on wpml compatibility too. Thank you for your contribution.

My “testimonials” is showing incomplete with ”...” in the end and without “read more” at homepage and at the testimonial’s page. Did you set a limit of characters to show? Even in the testimonial’s page directly isn’t showing all …

cmsmasters

Thanks for contacting.

Perhaps it would be easier for us to see what you mean if you submitted us a support ticket so that we could take a look at the issue from your end. We would appreciate if you submitted a ticket with all the needed credentials so that we could help you – submit now.

Thank you!

I would like to delete the “Author” field on Projects, located below “like it?”, “date”, “categories” and then “Author”. Is it possible?

cmsmasters

Thanks for asking.

Please proceed in your admin panel to Theme Settings – Portfolio – Project and use the settings there to manage projects layout for new projects, and in the Page tab you can choose some settings oyu need to. Also, when editing any project, you can use the Cmsmasters Project Options section to enable and disable some settings for existent projects. Please see the screenshot – open it.

Thank you!

Hi, Is there a way to see a demo page of rtl for this theme? (Hebrew, to be specific).

I would like to see how it looks before I purchase the theme.

Also, as cms master’s website is currently under construction, would I still be able to receive support?

Thank you!

cmsmasters

Thanks for your interest!

In fact, we do not have a demo preview for a rtl version, though the theme does include a rtl.css file. Also, should there be anything on rtl presentation that needs to be fixed, we are always open to cooperation with you to improve rtl performance. As to our website – yes, it will be online soon, but so far there is a link to a temporary ticket submission form, here it is – view form. Also a placeholder on our website has a link to this form too. You will be able to receive support in any case.

Thank you!

Hi, I have diferent pages for diferent projects. And some categories for each page. But the Project Filter are showing all the registered categories in all pages.

Is it possible, that it shows only the categories that has products in this currently page??

Ex.: in this page: http://bioassist.com.br/novo/coronaria/ we have only projects for MERIL, ASAHI and MINVASYS, and we would like to show only this 3 categories in the filter, not all.

Can you help me?

Thanks.

cmsmasters

Thank you for contacting!

As to your question – in fact portfolio filter can only show all categories that are present on website, and there is no way to limit it only by a certain group of categories. Appreciate your understanding.

Thank you!

I think the theme broke with the latest wp upgrade

cmsmasters

Thanks for contacting!

Please make sure you have downloaded the latest theme version (1.2) as it was regarding 3.9 wordpress update. If you haven’t, please do so, but should there still be anything that you need help with, please feel free to contact our support – submit a ticket.

Thank you!

Hey, I am very interested in this theme. Can you remove the header from the pages through the admin panel or do you have to dig into the code?

cmsmasters

Thanks, see what you mean. Yes, this is easily adjustable via admin panel, as for each page heading settings allow setting a default, custom heading or none at all. Please see the screenshot of the settings mentioned – open image.

Also we have created a page for you to see what it can look like on the front end – http://crystalline.cmsmasters.net/no-heading-2/

Thanks, hope this will be helpful!

Default-user

Perfect! Thank you so much!

cmsmasters

Thank you, should there be any other questions please feel free to ask!

Hi, I would like to add in the sidebar a widget of an image leading to a link, a title and a caption below the image. I couldn’t find a widget for that. Could you please help me with the code?

cmsmasters

Thanks for contacting!

As to your question – it would be easier if you submitted us a support ticket, as we will simply provide you with a sample code you will be able to use later on. Please use the form to submit a ticket – submit now.

Thank you!

Hello,

I purchased your theme and I love it!

I was wondering though, when adding a ‘Colored Block’ in the Visual Content Composer, is there a way to not have a background color? When I leave the field blank it states that I need to have a value included. What I am trying to do is create a colored background with an opacity of 50%.

Can I make it so that it does not require an input or it is overridden somehow?

Thanks!

cmsmasters

Thanks for contacting!

As to your question, not quite sure to have understood you correctly, but you can use either a lighter shade of the needed color, or the same color as the website background to make it look as if there was none. Please let me know if that is what you meant.

Thanks!

Default-user

Sorry, I realize now that was not too clear. I have a scaling photograph as the background. So I want to have a transparent background so the photograph can still be seen through the background of the content div. In the ‘Colored Block’ it forces you to have a background color, so I am wondering if there is a way to override that so that I can add my own css to use transparent background.

cmsmasters

See what you mean now. In fact this is not possible in this theme. Appreciate your understanding!

Hey guys,

I’m still running version 1.0 of Crystalline – I didn’t use a child theme, so if I apply an update I’ll lose all of my customization.

It’s been fine until this week when the visual composer stopped working. On the “Visual” tab, it just shows the HTML. When I try to edit the HTML in either text or visual mode, it ends up adding a whole bunch of random

tags all over the place breaking my layout.

Is there any way I can get back up and running without performing an update? Alternatively, is there a way I can update without breaking my customization?

Thank you!

cmsmasters

Thanks for contacting!

In fact, it if highly unrecommended to keep your theme unupdated for this long, as some updates might be quite important and affect security and Wordpress compatibilty. Assuming your Visual Composer started behaving incorrect, you have automatic wordpress updates enabled, and after your wordpress updated to 3.9, you faced this issue. What we can advise here is that you proceed to crystalline/framework/admin/composer/inc folder and go through box, person, tab and text folders to open composer_popup.php files from each of them. We recommend using a code editor like Notepad++ or similar for this.

Then perform a search for mceRemoveControl and substitute all occurances with mceRemoveEditor.

Repeat procedure for mceAddControl substituting with mceAddEditor.

You should apply this for all four files you open and save these files. Should be helpful for your composer issue. Yet, we still recommend updating the theme frequently.

Thank you!

Please, tell me how to update the theme from 1.0 to 1.2 ? Can you help me about the process, step by step please ? Thank you, Kind regards, Carmin.

cmsmasters

Thank you for contacting!

To install an update you need to open the Updates folder and substitute all the files listed in a readme file inside this folder with the files provided there, just starting with the earliest version. You will find an instruction there too. In any case, please feel free to contact our support via a personal ticket, the guys will help you update the theme – submit support ticket.

Thank you!

I need help with my slider, it keeps jamming on the second slide. View my site at www.swimtechtilecleaning.com

Thank you

cmsmasters

Thank you for contacting!

In fact we would need to take a look at it from your end, so please submit us a support ticket with all the needed credentials – submit a ticket.

Thank you!

Default-user

Ok, please help me get this fixed :)

cmsmasters

Thanks for the ticket, the support team will make sure to reply to you as fast as they can.

Hey there,

I’m having trouble translating. Most of the translation works, however when I want to translate READ MORE from blog posts, it won’t let me. Atleast not through the translation files. Any idea how that works?

Default-user

Extra note: Everything on the site gets translated, except for anything that’s inside the Blog.

cmsmasters

Thanks for asking!

As to the Read More button – in fact it is not meant to be translated in a translation file, as you can manage text for this button for each of your posts individually in Post Options. Please see the screenshot – open image.

Thank you!

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