130 comments found

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years

how can I put this: ‘rel=”publisher”’ on Google+ link tag?

The result should be like this:

(a href=”XXX” rel=”publisher”) Google+ Icon on Footer (/a)

cmsmasters

Thanks for contacting!

As to your question about adding the rel=”publisher” to the Google+ link in footer -in fact there is no possibility to do this via theme options, but it can be added in footer.php file (for all links at once though). Please see the screenshot on how this can be done – open the screenshot.

Thank you!

Default-user

U’re an angel!! Thank you! I’ll try :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • India
hiat Purchased

Hi, Thanks for the awesome theme.

However, I am facing a problem with contact form. It apparently sends out the message but the same is not delivered to the email id. I have submitted a support ticket but have not received any response as yet.

Kindly help at the earliest. Thank you.

cmsmasters

Thanks for contacting!

As to the issue you are having – in fact it would really be better for us to take a look at the situation from your end. Could you please specify when you submitted your ticket and perhaps provide its number, so that we could check what happened to it, as we never leave tickets unreplied for more than 2 days. Some time ago we had an issue with the ticket form, and some of the tickets could get lost. If you have submitted it and did not receive any reply, we would appreciate if you re-submitted it, and our support agents will make sure to get back to you as soon as they can – proceed to form.

Thank you!

Default-user
hiat Purchased

Ok, re-sent.

cmsmasters

Thanks, our support will make sure to help you as fast as they can.

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years

On your HOW-TO you said that we should put the .mo and .po files inside wp-content/themes/crystalline/theme/languages. So I created these folders and put these files inside, but nothing happens.

PS. first I downloaded the .pot file and did all translation, then I saved to .po just like you said to.

cmsmasters

Thanks for contacting!

Also thank you for pointing this out for us, this instruction is a bi imprecise. Please use the following path to upload the files to – crystalline/framework/languages. Hope this will be helpful. We will edit the instruction with the next theme update. Appreciate your consideration.

Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

howcome i can not use is_home() statement in the footer file?

cmsmasters

Thanks for asking.

Please note, that if you have a static home page set on your website, you should be using is_front_page(), while is_home() should be used when you have an index (which is blog) page set instead.

Thank you!

Default-user

That makes sense… thanks for the tip!

cmsmasters

Glad this was helpful!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, Pre-sale question: the theme works well with WPML?

I need, for example, the sliders in 3 or 4 different languages.

Thank you!

cmsmasters

Thanks for being interested in Crystalline!

As to your question – in fact we cannot guarantee wpml plugin to have complete compatibility with the theme, as we have not tested it for this.

In any case, thanks for asking, and should there be any other questions, please feel free to ask!

Default-user

And can you do that test? :) If it works well I guess It will be a good feature regarding future sales…

cmsmasters

We appreciate your proposition and we might really consider this, though right now we cannot say anything more definite.

Thanks for your consideration.

Default-user

Well, the theme seems to be very good, I guess I’ll buy it and give it a try myself. If it won’t work I’ll just use it for another project. If it works, I’ll be your Beta Tester and then you can offer me another theme from your portfolio ;)

cmsmasters

Thanks for your fantastic feedback. We will greatly appreciate your feedback on wpml compatibility too. Thank you for your contribution.

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years

My “testimonials” is showing incomplete with ”...” in the end and without “read more” at homepage and at the testimonial’s page. Did you set a limit of characters to show? Even in the testimonial’s page directly isn’t showing all …

cmsmasters

Thanks for contacting.

Perhaps it would be easier for us to see what you mean if you submitted us a support ticket so that we could take a look at the issue from your end. We would appreciate if you submitted a ticket with all the needed credentials so that we could help you – submit now.

Thank you!

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years

I would like to delete the “Author” field on Projects, located below “like it?”, “date”, “categories” and then “Author”. Is it possible?

cmsmasters

Thanks for asking.

Please proceed in your admin panel to Theme Settings – Portfolio – Project and use the settings there to manage projects layout for new projects, and in the Page tab you can choose some settings oyu need to. Also, when editing any project, you can use the Cmsmasters Project Options section to enable and disable some settings for existent projects. Please see the screenshot – open it.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, Is there a way to see a demo page of rtl for this theme? (Hebrew, to be specific).

I would like to see how it looks before I purchase the theme.

Also, as cms master’s website is currently under construction, would I still be able to receive support?

Thank you!

cmsmasters

Thanks for your interest!

In fact, we do not have a demo preview for a rtl version, though the theme does include a rtl.css file. Also, should there be anything on rtl presentation that needs to be fixed, we are always open to cooperation with you to improve rtl performance. As to our website – yes, it will be online soon, but so far there is a link to a temporary ticket submission form, here it is – view form. Also a placeholder on our website has a link to this form too. You will be able to receive support in any case.

Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
bcamargo Purchased

Hi, I have diferent pages for diferent projects. And some categories for each page. But the Project Filter are showing all the registered categories in all pages.

Is it possible, that it shows only the categories that has products in this currently page??

Ex.: in this page: http://bioassist.com.br/novo/coronaria/ we have only projects for MERIL, ASAHI and MINVASYS, and we would like to show only this 3 categories in the filter, not all.

Can you help me?

Thanks.

cmsmasters

Thank you for contacting!

As to your question – in fact portfolio filter can only show all categories that are present on website, and there is no way to limit it only by a certain group of categories. Appreciate your understanding.

Thank you!

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United States

I think the theme broke with the latest wp upgrade

cmsmasters

Thanks for contacting!

Please make sure you have downloaded the latest theme version (1.2) as it was regarding 3.9 wordpress update. If you haven’t, please do so, but should there still be anything that you need help with, please feel free to contact our support – submit a ticket.

Thank you!

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