137 comments found

  • Exclusive Author
  • Has been a member for 1-2 years
  • Referred between 1 and 9 users
  • United States

does it support RTL ?

cmsmasters

Thank you for being interested in Crystalline! Sure, it does :)

  • Bought between 100 and 499 items
  • Canada
  • Exclusive Author
  • Has been a member for 4-5 years

How do I edit the widgets in the footer?

cmsmasters

Have you already found a theme HOW-TO? As usual, it’s in the DOCS folder: DOCS\Crystalline DOCS\index.html

If you did found it, but don’t know where to look for such instructions, I have a hint for you :)

Please, open the “Widgets and Sidebars Setup” chapter (just click this tab), scroll down a bit and you’ll see the instructions on how to configure the Bottom Sidebar.

  • Switzerland
  • Has been a member for 5-6 years
  • Bought between 10 and 49 items

Nice theme but Page Speed and Yslow Grades aren’t so good…

cmsmasters

Hi. Thanks for your interest in Crystalline Theme.

Our theme is carefully thought over and has plenty of features. Thus the reason of a certain slowdown is caused by high image resolution, rich functionality, styles and scripts used. This theme was specially designed in such a way so you could speed it up after disabling some of its plugins if you feel no need in them.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, it looks very nice. Is it WPML compatible? If so, can we easily add the language switch bar in the header?

cmsmasters

Hello. Thank you fro being interested in Crystalline.

Sure, it is compatible with WPML, and with help of this plugin you may add a switcher to the navigation or use it as a widget.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 7-8 years
  • United States
clopez40 Purchased

Wow, you guys didn’t cut any corners! Normally, every theme I’ve ever bought lacks in some area. You guys have done an amazing job. Hats off. As a designer and developer, I highly recommend this theme.

cmsmasters

Oh, we are so happy to see your feedback.

Thank you for choosing our product! Really appreciate it!
Feel free to contact us in case of need, we’re always ready to help you. ;)

  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 1 000 and 5 000 dollars

Hey, you have nice portfolio layouts and animation there..

:grin:

Nice and creative!

cmsmasters

Thanks for your kind words :)
We have worked hard to make Crystalline not only stylish, but also highly customizable WordPress theme.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I have a question regarding the page headers. Is it possible to put a custom image (without patterns) and set the height of it?

cmsmasters

Hi. Thank you for being interested in our theme.

Sure, you can add any image or just use custom color for your heading without any pattern. See the screenshot, please. But there’s no way to adjust its height – it’s fixed and your image will be centered/cut depending on the screen resolution. For instance, this is how it would look on the mobile devices.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sweden
Nice theme but Page Speed and Yslow Grades aren’t so good…
After buying and implementing this theme, I agree with @ygirod that it could use some fixes in the speed department. The theme could use some minification and merging of files in order to get the number of http requests down.

Also, I’ve experienced quite a lot of issues with the revolution slider, in that it won’t work, and the sample data didn’t import properly. I would also like the ability to disable the animation that happens when you hover over the mega menu.

Other than that, it’s versatile and quite creative. The Page builder/composer is neat and executes rather well, and the taxonomy-system for Projects is really useful. There’s also great versatility on each page, which I enjoy.

cmsmasters

Thank you for the comment, Patrik.

I replied to Yiannis (ygirod) about possible reasons of slow loading. However, our developers will try to speed Crystalline up if possible. We’ll notify our customers if or when the fix is ready.

As about your other issues – have you used the special fix for slider compatibility? Have you found our HOW-TO with detailed instructions on theme setup in the archive? There’s a special chapter about how Revolution slider works and another one about menus setup.
Our documentation can be found here: theme archive/DOCS/Crystalline DOCS/index.html

Regarding the Demo content. It is not an exact copy of our preview, but a perfect guideline to build your website, in addition with the documentation. To be more specific, the WordPress importer plugin, which adds a DEMO content, is not supposed to add sliders, sidebars and page settings – it adds a content only – i.e., posts, pages, menus, images (we do not use all the pics from the actual Crystalline web site in the demo content, as they were used for preview only – one gets colored rectangles which are easy to replace with other images). If you’d like to set up all the widgets in sidebars, configure menus, sliders, etc. – you can always turn to our support guys – and they will be happy to provide you the appropriate instructions or even screencasts about how to set things up! :)

Note:
All support is given through our Support Forums or you can submit a personal support ticket.
Should you have any questions or problems, please, create a support ticket, try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

Cheers.
Steven

patrikalienus

Thanks for the reply.

Ok, I’ll give the DOCS another shot, even though I didn’t find what I was looking for, first time around.

You really should offer the sliders as sample data too since there is an importer for the revolution slider as well.

patrikalienus

Oh and I almost forgot: I did open up a support ticket, but it hasn’t been responded to yet. In there is a screenshot of the massive amounts of errors I got from the Chrome Dev Tools when browsing a page with a slider in it…

cmsmasters

Thank you for the suggestion regarding Revolution slider – we’ll think about it and notify you about the result.
Actually none of our themes, except of Qreator WordPress.

It would be also great to have your support ticket number here for faster solution :)
Thank you!

NOTE:
Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.

patrikalienus

Ticket number: 3753

Just FYI, I have solved the issue with revolution slider by simply not using it – I’ve opted for Layer slider instead, which I think works even better :)

cmsmasters

Hi, Patrik. Have you got a reply from our support team yet?

They asked you to provide your FTP data for troubleshooting. :)

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Nice looking theme..Will buy it if you make the portfolio images CLICKABLE..thanks :-)

cmsmasters

Hi there. Thanks for your interest.

We appreciate your idea, but unfortunately there’s no way to make the Portfolio Projects clickable. This option was intentionally disabled for proper theme functioning on the mobile devices. When open a project image on small resolutions, the project details do not appear and it looks like a simple gallery. Not very convenient :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Great combination of elegant and clean aesthetics. I’m seriously considering a purchase. One question I had, is the contact page. I need to to display 3 different locations on a Google map using different pinpoint icons. Is that possible?

- Thanks

cmsmasters

Hi. Thank you for being interested in Crystalline.

There is no option to add few different markers to the Google Map in this theme, but you can use different G-map shortcodes instead to show 3 locations, and arrange them in columns or set them all to be shown on the full width.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
LionFive Purchased

Great theme, everything I imagined and more! Well done.

My question: How do I disable the mobile/ipad theme version? I want the normal version to display on every device.

cmsmasters

Hi. Thank you for using Crystalline!

Have you tried to unmark this checkbox? :)

  • Bought between 100 and 499 items
  • Has been a member for 1-2 years

is it possible to change footer background via dashboard ?

can you pls tell me \ show me – which widgets fits to the footer ?

10X :)

cmsmasters

Hello. Thank you for being interested in Crystalline.

Unfortunately there’s no way to change the footer background using our theme settings. As about widgets in the footer – can you, please, be more specific and explain what you’re about to implement?

Thanks.

kiansky

maybe live feeds or some cool social plugin.. something cool and nice i don’t know yet .. i’m thinking how to pimp it out …

kiansky

can i move the header menu to the middle of the top bar ? so i can use home tub in the middle so it create “v” shape .. if i’ll buy the theme would you help me change footer’s background ? :-)

cmsmasters

So you’d like to add some plugin to fill the sidebar, right? Why don’t you want to use our default widgets? There are plenty of them in Crystallineafter all :) Please, see the screenshot. And this is how some of them look on the front end.

There’s no opportunity to adjust the main menu. You can only set the color and fonts there.

As about configuring your footer, normally we don’t provide such assistance (it does not correspond our support policy to provide the coding support for the customization which is beyond the scope of our theme functionality), but our support guys will try to help you as an exception. ;)

All you have to do is just create a personal support ticket, describe what you’re about to implement in more details (preferrably using screenshots), provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sweden

A suggestion for a future update: I would like the “colored box” to be clickable in it’s entirety. I.e., encase the whole thing in an tag. I can think of a number of instances where this would be really useful.

cmsmasters

Thank you for a suggestion.
I can’t promise that it will be implemented in Crystalline, but we’ll surely consider it when elaborating our future themes.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
LionFive Purchased

I successfully disable the mobile theme, so my website appears the same on all devices.

However, I am having trouble with the top menu bar that follows you when you scroll down the page. It’s great on a computer, but how can I make it FIXED on a mobile/ipad browser?

Thank you.

cmsmasters

Hello. Thank you for using our theme.
Being specific, the responsive layout allows you to show your web site on mobiles, thus when you disable it the layout won’t adapt to any screen resolution, so as the menu itself. This feature can be disabled if you’d like to use your site only for desktop.

Crystalline menu in non-responsive theme configuration can not be adjusted.

I’m not sure, but it seems like you’ve opened a support ticket on this issue, am I right? If so, it would be better to communicate further via ticket.

Thank you.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hi, can I (easily) add a search function to the top menu?

And can you tell me where is the triangle background from? Link please.

Thank you

cmsmasters

Hello. There’s no option to add a search box to the menu, but you can use in the Top Sidebar.

The background was specially designed for Crystalline, we used this pattern.

Default-user

Thanks for the info. Very nice work! I like the theme, but I would really need a search function. So there’s also no way to add a search function to the menu with a separate plugin, maybe?

cmsmasters

Oh, perhaps you can do that. Crystalline should be compatible with the most popular plugins, but can’t say for sure regarding such customization, as we haven’t tested it.

  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Has been a member for 2-3 years
  • Germany

Hi There, Congrats to the great theme!

Prior buying we have some minor remarks/questions to make it perfect for us: 1. We would appreciate if you will take care about the above mentioned requests for speeding up the theme. For example reduce the image sizes for portfolio and other thumbnails or using sprites. Possible? 2. W3C is reporting some minor Errors. Will that be cleared with next revision?

Thats all :-)

cmsmasters

Hello. Thank you for your interest.

Regarding your suggestion – we can’t change the images on our demo preview, but you can use smaller ones on your own web site. Fresh Crystalline installation will work fast. :)
As about W3C – this service always shows warnings, it’s just because it does not recognize some elements.

Thanks.

  • Has been a member for 2-3 years

nice theme. going to buy.. but what about price table?

cmsmasters

Hello. Thank you for being interested in Crystalline.

The pricing tables can be found at this page.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I cant find the table shortcode button in the visual content composer. I see the pricing table but not the regular table. Am I looking in the wrong place? Can you help.

cmsmasters

Hello. Thank you for using our theme. Hope you like it ;)

The table can be added using Content Block Shortcode. I’ve made a video screencast for you. Here you go.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
LionFive Purchased

Thanks for the great theme and quick response.

On the mobile responsive theme, I love how everything resizes to fit the iPhone. But the sliders/images I add that are really big don’t get resized. How do I make sure they scale down when being viewed on a mobile browser, like the rest of the theme does?

Thank you!

cmsmasters

If you’ve been using a non-responsive version your slider won’t adapt to small screens. Can you, please, specify your ticket number so we could check how your web site looks on the mobile devices?
Thanks.

  • Author had a Free File of the Month
  • Sold between 1 000 and 5 000 dollars
  • Exclusive Author
  • Has been a member for 1-2 years
  • Bought between 100 and 499 items
  • Referred between 10 and 49 users
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+6 more

Hey there. Got another pre-sale question. Is it possible for you to make the portfolio images clickable, instead of just the text? Thanks.

cmsmasters

Hi once again.

Unfortunately there’s no way to make the Portfolio Projects clickable. This option was intentionally disabled for proper theme functioning on the mobile devices. When open a project image on small resolutions, the project details do not appear and it looks like a simple gallery. Not very convenient :)

SamBerson

Error: http://crystalline.cmsmasters.net/audio-post-format/ Warning: Missing argument 1 for cmsms_tags(), called in /var/websites/crystalline.cmsmasters.net/web/wp-content/themes/crystalline/framework/postType/blog/post/fullwidth/audio.php on line 81 and defined in /var/websites/crystalline.cmsmasters.net/web/wp-content/themes/crystalline/framework/function/template-functions.php on line 702

cmsmasters

Thank you for noticing. Our developers had fixed this bug. The fix will be available in future theme update :)

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