137 comments found

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
modnarus Purchased

I wish I could get a refund. Author’s why do you create themes with NO DEMO CONTENT? Sample content provides a very helpful context when setting up the theme. If you would include that your support volume would go down considerably. Potential buyers: Example sliders are not included and “ticket only” support is slow.

Quite positive my “theme review” will be removed, so read fast! Regards.

cmsmasters

Hello! In fact we are rather surprised with your comment, as in fact THERE IS demo content for each of our themes in the download folder. Please in the folder you have downloaded from Themeforest please open the Demo Content folder. Regarding the sliders: Crystalline contains 9 sliders with different settings (boxed/fullwidth and slider size). If you cpecify you email we can send you a file for any of these. Previously we did not receive many requests regarding sliders, but perhaps you are right – we will include them too in our next themes. Thanks!

Default-user
modnarus Purchased

Still need the sliders (all examples).

cmsmasters

Please provide your email so that we could send you import files for the sliders.
Thanks!

Default-user
modnarus Purchased

Wow! I can be reached via YOUR support system, ticket#3880

cmsmasters

Please check your email for the slider import files. Thank you!

Default-user
modnarus Purchased

I received the slider txt files but I am unclear what to do with them. How do these “import” to create the slider?

Default-user
modnarus Purchased

Never mind, figured it out. thx.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

How do i create custom sidebars? I need different sidebars for different parts of my website. When I create a page, in the page options section my only choice for a sidebar is “Default Sidebar” I need to have multiple choices here.

cmsmasters

Easy! First proceed to Theme Settings – General – Sidebars and perform the actions as shown on the screenshot: http://screencast.com/t/pWsfNvlfy. Now you have added your custom sidebar. Then proceed to Appearance – Widgets like shown on the screenshot: http://screencast.com/t/yMEzCvPVac6Q You custom sidebar will now appear among the other sidebars and you can add any widgets according to your preferences. After you are done you can choose this sidebar for any of your pages.

cmsmasters

Sorry first link appears to be broken. Here it is once more – http://screencast.com/t/pWsfNvlfy

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
weareafj Purchased

How Do we all get the dummy content without emailing you everytime?

cmsmasters

Hello! If you mean the slider import files, you now can download the archive from Themeforest once more, we now have added these files to it. If you mean the dummy content for theme – it was already included in your download archive in a Demo content folder. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Pedrogn Purchased

Hi, What is the changelog of version released today (05/30)? Also, could you send a “how to update”? thanks, pedro

cmsmasters

Hello Pedro! In the most recent update for Crystalline we added slider import files. You can use them in case you want to create a slider that would have similar setings to the one we have on our demo preview. The instructions on how to import these files are included too it the Readme file.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I was just wondering if there is a way to change the color of the full theme not just light and dark but to make it for example a gray i want to, cus its just black or white. is this posible? how can I do it?

thanks

cmsmasters

Hello!

What you describe can be done, but not via theme options, as initially the theme was meant to offer only balck and white schemes, but by editing a color number in a css file. You can edit this color by opening a style.css file (wp-content/themes/crystalline/style.css), scrolling to line number 263 and changing the color number for header background.

Thank you, hope this comes in use!

Katastrophen

awesome thanks a ton!

Katastrophen

hey im having some troubles with the resize for ipad and iphone, the menu square is getting over the logo in portrait mode, but is all right in landscpae. is there a way to fix this ?

thanks

cmsmasters

Usually the logos are just not big enough to conflict with the menu, but perhaps you can submit us a ticket regarding this, so that our support guys could see what can be done with this issue.

Thank you!

Katastrophen

ok thanks ill do that!!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi, does this theme support MultiSite?

cmsmasters

Yes, it supports

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years

How do I get the slider to appear on the front page? I can easily find how to put it on a separate page, but can’t seem to find the option for the front page

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years

NVMND Im just going to use a static front page

cmsmasters

Thanks for using Crystalline theme! Should there be any other questions feel free to ask :)

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Hi, is there possible change the slider height trough the them admin?

cmsmasters

Thanks for asking!

Sure it is! When you create a new slider you set its width and height in slider settings, you can as well edit them afterwards.

  • United States
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

[deleted]

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Philippines

Hello, I am having major issues with the slider. The rev slider does not show on any pages. I followed your instructions exactly, but it did not display. I have used the revolution slider before and know how to setup slides etc. I then imported your website content and the rev slider. This too failed to display the slider. Looking at the source code, I can see that the slider code and even the images are being loaded, but they are behind the website and are not visible. We really do not have much time and need to get the theme setup within 24 hours. Unfortunately, as the slider is failing every time even when using the demo slider we imported, there is little that we can do on our end as this seems to be a serious bug within the theme. I know others have had the same issue and we can not seem to find any solution that would allow us to address this now.

I visited your support forum, but there is no support forum for this theme. I visited your website documentation to see if had been updated, but there was no documentation on your site for this theme.

Can you provide any hints or tips that would allow us to address this issue and progress? The site is in development on our server and is not accessible or I would have provided a link to the site. We have setup hundreds of themes, so we have the experience to be able to do this.

Many thanks

cmsmasters

This problem can be a result of some customization you could have performed and the changes in style.css file or the plugin files. For instance, this could happen if the slider wrap tags were edited and now have an absolute position. Please make sure they have a relative position.

We would really appreciate if you submit us a ticket regarding this issue with the most detailed description of all the customization you have performed. The best way for us to find the problem would be to see the website, if it is possible. To submit a ticket please follow the link: http://cmsmasters.net/submit-support-ticket/

In fact there is a support forum for Crystalline here http://forums.cmsmasters.net/forumdisplay.php?51-Crystalline-Wordpress, but it would really be more effective if you submitted a ticket.

Thank you!

businesswebsitedev_com

There are no customizations done at all. Nothing at all has been customized. No other plugins are active. I will submit a ticket, please can you check for it shortly as I will be submitting it immediately. Thank you so much for your fast reply. I actually dropped the rev slider as the layered slider works. However I would like to use rev slider as it is excellent and I have experience using it.

businesswebsitedev_com

Ticket has been opened. Thank you

businesswebsitedev_com

Sorry to bug you, but do you know when this issue can be addressed? We are on a very tight schedule and naturally we did not plan to encounter such a serious issue without any changes or other plugins active. I have found that the layered slider works without issue, but I would much rather have the rev slider working as I like it more and have experience using it. If at all possible, could you address our issue as soon as possible so that we can meet our deadline. Thank you so much.

I also wanted to add that the rest of the theme looks fantastic. The comments really put me off, but having bought the theme, it is fantastically simple to use and looks amazing.

cmsmasters

Thank you for the ticket, we are now reviewing it please expect the reply shortly!

Glad to hear you like Crystalline!

cmsmasters

Your slider issue is solved now. You have substututed the slider file revslider/rs-plugin/js/jquery.themepunch.plugins.min.js, as we advised in the docs, but then you needed to have both slider plugins active. We have activated the Layer slider now, and Revolution works too. If you needed only onle slider active, the file should not have been substituted.

Please feel free to contact us if there are any other questions you have, and good luck with your website!

businesswebsitedev_com

Hello and thank you so much for helping us with this. It really has saved the day. I am not sure what you mean when you say that we substututed the slider file revslider. What do you mean? I did not substitute any files that I know of, I simply activated the rev slider as per the docs or so I thought. Can you explain what you mean? I do not really want two sliders active as I only need one. I did not change any files. In the docs, I followed the instructions for the slider exactly. I did not download the extra file you mentioned as I did not want two sliders to be active. The instructions asked me to use the exact settings you detailed, which is exactly what I did.

I looked at the instructions and saw that it says this:

if you're about to use both sliders at once, you should replace this file revslider/rs-plugin/js/jquery.themepunch.plugins.min.js with one we have provided in the Plugins folder of our main theme archive.

It is pretty hard to understand as it says that I should replace the revslider file with one you provide if I want to use both sliders, but I did not want to use both sliders, so I did not replace any files. After all, this is what your instructions say. Instead, I followed your instructions exactly as per the setup of the rev slider and that is how I encountered the issue I reported to you. If you mean for me to do something different, then I think you want to change how this is worded so it actually tells me what I need to do as the instructions shown above do not mean anything to me as I did not follow those instructions as I did not want both sliders active.

The very next step in your instructions involves the activation and setup of rev slider. I followed these instructions as well.

What are the correct instructions? Can I deactivate layered slider as I do not want to use it at all?

cmsmasters

Thanks for pointing this out for us, perhaps this instruction really needs to be stated more clearly on our docs. We will improve this in our future themes. Regarding the slider plugins – if you want to use only one slider, you can substitute the file you have changed back with the original file. After you have substituted the bile back you can deactivate the layer slider.
Thank you!

businesswebsitedev_com

Hello, that is where the problem lies. I did not substitute any files at all! I merely used the files provided within the download. I saw the section in the documentation that said I should replace the file IF I wanted to use both plugins. As I did not want to use both, I did not substitute the file, yet it did not work. That is why I reported it to you.

Also, the author box and share box on posts will not remove when I change the settings in the theme options.

Many thanks guys

cmsmasters

Thanks for asking. In fact, perhaps these settings are not meant to add or remove these elements for all posts on the website, but they are meant to set the default layout for post. meaning when you create a new post, it will automatically have these settings set according to what you have chosen in the Theme settings. To remove or add these features from your post page you need to use the checkbox in your post editing section for each post. See the screenshot
Perhaps you are right and we should add a more clear description to these settings in admin panel.
Thak you!

businesswebsitedev_com

Hello, I see what you mean. Thanks for providing the screenshot. I had thought that the option would have changed all posts if all posts were set to default.

So what can we do about the sliders? I do not want layered slider, I only want revolution slider and I did not replace any files at all.

I downloaded the latest theme version and saw you provide a folder of just the updated files. Absolutely fantastic, thank you.

We just need the slider issue addressed and we are good to go.

cmsmasters

Hello. We have made the appropriate changes in theme documentation and Plugins folder today. The update is awaiting of ThemeForest team review.

Also, to speed up the process, you may read this support forum thread. You’ll find necessary file to replace there (right in the thread’s attachment).
Just follow the instructions and upload jquery.themepunch.plugins.min given there – and it will work.

As you might have known, the access to the forum is given to our customers only, so it requires a Purchase code.

Please, don’t hesitate to contact us again in case of need.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Pedrogn Purchased

Hi,

Having problem with Form Builder. When try to create a custom form all goes right. Create new form, create fields and save with no error. After save the new form appears on choise-list but when select and click “edit” a error message box with “there is no such form in your database” is shown. When refresh screen, new form name desappears from choise-list control. Can you please advice? Thanks,

cmsmasters

This issue appear when your server blocks creating a table, so in such a way your contact for cannot be created. You will need to contact your hosting provider about this.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
caiatl1 Purchased

Hi there, My slider seems to sit on the third slide and does not animate. I have a menu designed and I see the three images when I look at firebug.

Here is my page http://www.someassembly.com/

I am using fixed size revolution slider and Layer slider is not installed. Please help Thank you very much

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
caiatl1 Purchased

I went ahead and imported the homepage1 rev slider but still the same. Looks like there is just background image showing there and no animation or timer is kicking in. Sounds like a javascript issue to me.

Can you please look at my site and let me know what is wrong ?

Thanks

cmsmasters

Please make sure that if you have substituted the slider file (revslider/rs-plugin/js/jquery.themepunch.plugins.min.js) as described in the DOCS, you have both slider plugins activated. If you did substitute the file, please activate the Layer Slider too. If the problem still persists please contact our support so that our support guys could help you.
Thank you!

Default-user
caiatl1 Purchased

I have not replaced any files and not installed Layer Slider. I dont want to use Layer Slider.

Do I still need to install Layer Slider if I dont want to use it ? I dont understand why should I install layer slider if I dont want to use it ?

I have already opened a ticket on Saturday about this but have not gotten any resolution from the support.

cmsmasters

Please specify your ticket number so that we could check its status and speed up the process.
Thank you!

Default-user
caiatl1 Purchased

Sir, Any update on my request ? I have been waiting for the 3rd day to get the solution of a fairly simple problem. I would really appreciate it if you can help me.

Thank you

cmsmasters

Thank you for your patience! The slider issue on your website is solved now, please check your ticket.

Default-user
caiatl1 Purchased

Thank you very much ! I greatly appreciate it .. The images on the slider dont seem to resize . I want to make it like the demo. How do i make it work well on the phone ?

cmsmasters

Have you turned on the Responsive mode in the slider settings? :)
Don’t set your slider type to Fixed, please. You can use both Fullwidth or Responsive types instead.

Here is a screenshot.

Default-user
caiatl1 Purchased

Thanks ! The screenshot does not seem to work. I have tried Responsive but it displays the images as same. They dont appear to be resized for mobile screen.

Default-user
caiatl1 Purchased

Never mind and ignore my comment. Full Width seems to work great !

Thank you very much for your support. I greatly appreciate it

cmsmasters

You’re welcome :) Feel free to contact us in case of need.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
tpiechula Purchased

How should I set up revolution slider to display slides exactly like on http://crystalline.cmsmasters.net ? I followed the instruction to set it up full widht 860×455 but when I display my test website on mobile devices (smartphones) all the content of the main page seems aligned to the right side.

cmsmasters

Hello! We now have added slider import files to the main Themeforest download, so that you could import any of the sliders and get the same settings as e have on our demo. You will only need to substitute the image links to yours, as not all the images are included in the demo content. This will be the easiest way for you to setup your slider look like ours. Still, if you need extra help please submit us a support ticket here.

Default-user
tpiechula Purchased

There are 8 different .txt files to import. Which one is the proper one?

Default-user
tpiechula Purchased

I imported homepage1.txt and applied my images and texts. Need to check on bigger screen but at my Samsung Galaxy III the content on the home page is still alligned to the right (texts, portfolio), only the footer is properly centered.

cmsmasters

Unfortunately it’s hard to say what may cause that having no access to your site. It would be much more convenient for you to create a personal support ticket using this link.

Try to explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred, preferably using screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

Default-user
tpiechula Purchased

Ok, I managed to set this properly. But now I would like make slides rotate inside the project. should I use layerslider ?

cmsmasters

Hi! We are happy to hear from you! :)

I’m not quite sure if I fully understand what you’re about to implement, but if you need rotating elements in the slider you can use a Layer slider (please see the screenshot of the Rotation option here in the layer settings). Just type there the desired rotation angle for your element.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
caiatl1 Purchased

I am trying to look for feature documentation on the theme. Can you provide to me a link or a pdf file (Like a manual) which details the shortcodes and different features in your themes ?

Thank you very much.

cmsmasters

You can find theme documentation in the archive you have downloaded from Themeforest – DOCS/Crystalline docs/index.html. Please open it with any browser.
Thank you!

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
ADKGroup Purchased

Any idea when the twitter feed will be fixed for API 1.1? Both my site and the demo site are having the same issue – and I know it’s ‘internet-wide’ – but please let me know how soon you expect to push a fix. Thanks!

cmsmasters

Thanks for asking. We are working on solving the Twitter issue right now, can’t tell the exact time but please be sure everything is done to provide a solution ASAP.
Thank you for your patience!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I’m not seeing any official documentation. It’d be nice to have a manual to go along with it… and you guys say it’s online, but I ain’t seein’ it.

A little help?

Edit: Never mind. I just saw the comment above me. My download didn’t have a DOCS folder, but I’ll redownload the package and look..

cmsmasters

Thank you for using Crystalline!
The most detailed docs for Crystalline are included in your Themeforest download, Docs/Crystalline Docs/index.html. If you open the index.html file in any of your browsers, they will work as a handy in navigation page. Online docs website for Crystalline is under development right now and will be available soon. In fact, the docs you have in your archive are just as detailed as the online ones, so you are welcome to use them. Also, should you have any questions feel free to contact our support. Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hello,

Where in the code can I disable the theme from creating so many images when I upload them. I have disabled them in Wordpress but there are still multiple sizes of my images being created when I add them to my media library. I only want the original to be uploaded. Each image I upload for use is sized for it’s exact purpose. I do not need all the other sizes to be generated.

L

cmsmasters

Hello! We can give you an instruction on how to do this, but please keep in mind that even if you upload an image for a specific size, it still needs to be re-sized to be displayed, for instance, in sidebar widgets, or in post type shortcode.

Nevertheless, to remove this feature please open the theme-functions.php file (wp-content/themes/crystalline_theme/framework/function/theme-functions.php) and do the Ctrl+F search for


function_exists(‘add_image_size’)


Remove the lines that set the sizes for the images to be cut, just like shown on the screenshot – see it


Should there be any difficulties following these instructions fee free to contact our support for help.
Thank you!

Default-user

Thanks.

Another question. I am using another Gallery plugin to display image Galleries. I want to use the included jackboot lightbox for the gallery. What class to I specify in the galleries settings to use the jackboot lightbox?

Thanks

L

Default-user

Hello, The theme is still generating another image on upload setting it to (660 x another size) that other dimension always changes but the 660 stays the same. I removed the lines referenced above. Where is this being generated?

cmsmasters

Please note that in any case you theme will be cutting the image to 3 sizes – a thumbnail, medium size and the original – in is a standard Wordpress functionality. What we have advised you to do will disable cutting an image to the custom sizes we added, but will not remove this option, which is default.

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