An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by cmsmasters

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from cmsmasters:

We provide professional support for all our products, legally purchased from ThemeForest.

Support includes:

  • responding to questions or problems regarding our products;
  • guidance through product features;
  • troubleshooting and bug fixing for reported issues;

Please note that free support does not include customization services or support for third-party plugins. For all questions regarding product customization please contact us at customization.cmsmasters@gmail.com

Please keep in mind that due to the amount of requests we receive we can take only customization orders with total price of $1000 and over.

Please also note that it usually takes up to 2 working (for common issues) or 3 working (for problems that require developer’s assistance) for your ticket or forum thread to be answered.

The cmsmasters support center works Monday to Friday.

If you have downloaded our product from any other website, please let us know about this at copyright.cmsmasters@gmail.com

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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