An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Why is my theme not installing?
After you unzip your file, make sure you upload only the cubrik folder in your wordpress themes directory and nothing else. See http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
How can I make my header and footer non-sticky or scrollable with the rest of the page?
Add the following to your style.css:
body {background-position:center 0 !important}
#nav {position:relative !important; margin-top:-100px !important; border:none !important}
#footer {position:relative !important; margin-bottom:-70px !important}
@media only screen and (device-width: 768px), only screen and (min-width: 1px) and (max-width: 768px) {
#nav {position:absolute !important; margin-top:auto !important}
}
Can I change colors?
Yes, you can change the color scheme in a customization page.
Why don’t my blog post content look right?
Use <p> tags for paragraphs in the content editor. For example, <p>This is a paragraph</p>
How do I insert a YouTube video in blog postings?
Why is my logo not changing?
Because of Wordpress cache system, it might take some time for you to see the change.
I used the Quick Gallery Builder buttons but images are not being inserted. What is wrong?
Make sure your width or height of your images are bigger than 1024px. Also make sure the “Text” tab is selected instead of the “Visual” editor tab in your page editor.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
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