I have this template installed on a clients website, I don’t know what version of the template it is but it isn’t responsive. So firstly is there anyway to find out what version of your template i’m running…and secondly how easy is it to update the template from the first version to the most recent version? Is it a case of simply copying the new files over the existing ones on the server?
Thanks in advance.
Yes, Update process is just updating files but if you have made any changes in theme files than that will overwrite with new files so please take full backup of your files and DB before any update process and than review theme changes log to better clarity on theme file changes
Hi, Thanks. Can i just clarify one last thing please.
This theme update removed all OpenCart core file changes from package so please replace all core files again from your original OpenCart installer. This is path of core files and folder to replace from OpenCart package => YOUR OPENCART ORIGINAL INSTALLER FOLDER\catalog\controller\
Presumably this means to take the original installer, copy the files from catalog\controller\ and then paste the to the same location in newly updated template?
Yes, Earlier version of theme modify some core opencart files and in new version all core files changes move to vQmod XML so it require to replace original opencart files again.
Thanks for your help.
Any chance this will be updated to work with OpenCart 2.0.X
We apologies for inconvenience but we still working on our new framework it may take longer time than expected.
Bought and installed theme with no problems. However cannot get the sub categories to show on the category page (http://rgenesis.com/themeforest/Cupid-RGen-OpenCart-Store-Template/demo2/index.php?route=product/category&path=25)
The demo login to the admin console does not access to see detail of categories. Please assist
This is default system of opencart to setup categories there are no any additional feature to setup categories in theme
You can get help on setup categories from opencart help documentation itself
In custom HTML mode, how can I indent the content in the custom-left files ?
Please login with purchase user account in order to get support.
As we can check you have purchased our R.Gen – OpenCart Modern Store Design theme not Cupid
hmm somehow redirected me … i write on the other them … so please ignore
Theme update include new opencart version compatibility and many new features.
If you download it you’ll find the version we have all been waiting for:
Can you confirm if the slide show with banners at the side layout is working on the new versions? As no matter what I try they just seem to stack, I’ve tried the OC and new basic options.
Thanks in advance =)
Thanks for the update and requested features!
does this theme have default infinity scroll
Thank you for interest in theme.
Unfortunately theme dose not have these feature.
Are there any help files (documentation) for v 220.127.116.11? The help files included are for 18.104.22.168 / 1.5.6 / 22.214.171.124. Thanks in advance
Currently help documentation not included with theme package but we will update it very soon.
hello Cupid Theme.
I really enjoy working on your theme. Kindly look up www.wortheverypennyng.com there is BLOGS on the top menu bar. This was inherited from a certain other theme i had installed earlier. How can i remove this please? i have removed the other theme.
Please help sort ASAP.
Please submit ticket on our support area(http://support.r-genesis.com/) with your Admin and FTP details to check your issue.
I have really enjoyed using your theme for the past few years. Great work!
Currently I am updating my store from 1.5 to 2.0. I have some issue figuring out the new R.Gen Theme Module. I don’t see any updated instructions in the package. Is there any info on how to use the new features? Having the most issues with Slideshow and Mega Menu.
We apologies for inconvenience. We will include new documentation very soon. For now you can submit ticket on our support area our support members will help you to setup modules.
Thank you. I just tried to register in your support area but its saying that my purchase code is not valid… I downloaded the license.txt and followed the instructions. Ideas?
Our support area working perfectly fine please submit ticket on our support area ( http://support.r-genesis.com/ )
I have supplied support information to your website to help a whitescreen issue i am having and it has been over 3 days,
We apologizes for inconvenience but we already reply your ticket on 22, May. Please check again.
I can not set up the main menu.
The manual is nothing about this. I’m a little confused.
I open the setup menu “R.GEN – CUPID -> MODULES -> MEGA MENU”.
Then I add a new menu tab, “MANAGE” and press “SAVE”.
Next, the message “Please wait ..” and nothing changes.
What to do?
We apologies for inconvenience but new help document still not ready for new theme version.
You can submit ticket on our support area (http://support.r-genesis.com/) our support member will guide you to setup menu.
As a user and not a developer, this theme in 2.0 has no real documentation or help to actually use it to make changes to the theme and know in advance where they will show up. It is largely a hit or miss project. I would not recommend it unless you are a developer or want to hire one to do it all for you.
We apologies for inconvenience due to help documentation. We will add help documentation very soon for our new version.
What are the coorrect image size to be set for the latest theme of 2.0 opencart. i assume they are squarish now in ratio of 1:1
Yes it is now square size. You can set image sizes according to needs.
If i am using a SEO Keyword in product. Name of the product doesnt get displayed in Frontend. if i leave SEO keyword empty only then it shows. BUG IN NEW THEME?
Please submit ticket on our support area ( http://support.r-genesis.com/ ) with your URL and admin details to check your issue.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.