478 comments found

hi,

is it possible to send database, i lost it with the last update. only sql, no photos

thanks in advance

R_GENESIS

Hi

Unfortunately we do not have ready SQL database file without photos to share.

Thanks

Hi,

I want to buy the theme. However, I would want it with a blog. How can that be worked out?

Regards, Ridhi

R_GENESIS

Hi

Thank you for interest in theme.

Unfortunately currently theme dose not include any blog features. You can use some extensions available from opencart library.

Thanks

Hello,

I’m interested in the template, I have a question before purchasing.

Can we connect to our Amazon Affiliate program through this store?

Best Regards: Patrick

R_GENESIS

Hi

Thank you for interest in theme.

Theme support all default features of opencart. You can test your requirement with default opencart system.

Thanks

Wow, nice one;

R_GENESIS

Thank you for kind words :-)

Hi

Thank you for such beautiful design.

After I installed the sample data I m getting the following error on top of the page. How can we solve it ?

Notice: Undefined index: tr in /home/fashionp/public_html/v1/index.php on line 184Notice: Undefined index: tr in /home/fashionp/public_html/v1/index.php on line 185Notice: Undefined index: tr in /home/fashionp/public_html/v1/index.php on line 188Notice: Undefined index: tr in /home/fashionp/public_html/v1/index.php on line 189Notice: Error: Could not load language ! in /home/fashionp/public_html/v1/vqmod/vqcache/vq2-system_library_language.php on line 39

Default-user

I have just seen that after the sample data installation my language settings have gone away. I set it again and it solved. Thank you anyway.

hello i wanted to make my main banner be verry big , that so , it goes to an end to the other , <--> (like the website www.amaro.com) , but it is only apearing that way in my computer

thanks alan

R_GENESIS

Hi

Please submit ticket on our support area with your URL to check your issue http://support.r-genesis.com/

Thanks

Hello, I have recently purchased this theme under the impression that it was wordpress and after reading I see now that it is not. Is there anyway you can help?

R_GENESIS

Hi

If you haven’t download package than you can submit support ticket on themeforest.

Thanks

Hello. I want to buy this theme. But is there the same menu that R.GEN has? Or if I buy the theme, can you fix the same theme to me for a payment of course?

BR, Peter

R_GENESIS

Hi

Thank you for interest in theme. Unfortunately our cupid theme dose not have mega menu feature yet. Instead you can purchase our R.Gen Theme.

Thanks

Please help, when i change the langue on my website from Chinese to English, it appear…. my website is www.memedafashion.com

Warning: Cannot modify header information – headers already sent by (output started at /home2/zinway/public_html/memedafashion.com/catalog/language/chinese/common/header.php:1) in /home2/zinway/public_html/memedafashion.com/vqmod/vqcache/vq2-system_engine_controller.php on line 28Warning: Cannot modify header information – headers already sent by (output started at /home2/zinway/public_html/memedafashion.com/catalog/language/chinese/common/header.php:1) in /home2/zinway/public_html/memedafashion.com/vqmod/vqcache/vq2-system_engine_controller.php on line 29

it goes normal after i refresh the page

R_GENESIS

Hi

Please submit ticket on our support area with your FTP and admin details to check your issue http://support.r-genesis.com/

Thanks

Hello, before purchase:

1. If my items are “sold out”, can be removed automatically from all menues for my customers?

2. Is a SEO modul included? If not: would you recommend a SEO Advance modul?

3. Is it correct: I kan simply remove login, currency, register, newsletter, reviews,  filter by price and others?

4. Can you recommend a 1-step-checkout to your theme?

Please answer here, your support don’t help with theme modifications and customization. Thank you

Default-user

Compatible Browsers IE9 only? What with IE10 and 11? Please update your info! Like this one: “1.5.6.4 compatible”. This is very important for buyer!

Default-user

Not responce = not recomended = not purchase

R_GENESIS

Hi

Thank you for interest in theme. And we apologies inconveniences and delay on reply. We do not reply on weekend time.

Theme dose not included any of your mention features in theme. It require many coding customization in theme. You can either use extensions available from opencart library or take help from local or freelance developer to make all changes according to custom requirements.

Thanks

Hello, I’m having problems moving my website to a new domain. Site now it’s working, except that it displays the error:
Warning: include(catalog/view/theme/rgen-cupid/template/common/RGen_font_setting.php) [function.include]: failed to open stream: No such file or directory in /catalog/view/theme/rgen-cupid/template/common/header.tpl on line 154 Warning: include(catalog/view/theme/rgen-cupid/template/common/RGen_theme_setting.php) [function.include]: failed to open stream: No such file or directory in /catalog/view/theme/rgen-cupid/template/common/header.tpl on line 165
R_GENESIS

Hi

Please submit ticket on our support area with your admin and FTP details to check your issue

http://support.r-genesis.com/

Thanks

Hii

great theme but its not support ie8 is that any way to resolve

Regards binod

R_GENESIS

Hi

Unfortunately we do not offer support for older version of IE

Thanks

hawk01 Purchased

Hi, I want to purchase your theme. If is it possible remove the name of theme file?Or I want to move css file to another file. Your theme is giving to permission for that modifications? Regards.

R_GENESIS

Hi

Thank you for interest in theme, There are lots of dependency in code on theme name. We do not suggest and not give permission to rename theme name.

Thanks

How can I change the background of the site? Want to change it from white to custom colors.

R_GENESIS

Hi

You can change theme colors from Extension > module > R.Gen Theme > theme color section

You can also submit ticket on our support area if you are facing any other issues.

http://support.r-genesis.com/

Thanks

Hello! Your theme looks nice, is the theme compatible, or do you plan to make ti compatible with opencart 2 (and when…)

R_GENESIS

Hi

Thank you for kind words about theme.

Yes we will release theme update with opencart 2.0 version but it might take some time around 1 or 2 months. Because opencart 2.0 is complete re-writing of code.

Thanks

hawk01 Purchased

Hi, I want to purchase your theme. In your theme images are not retina. Could you fix it? 313*200 banner in mobile is not fit screen. It’s too small than slider. I looked at css but I can’t find any solution. Can we do that modifications? Regards.

R_GENESIS

Hi

Thank you for interest in theme. we will update this in our future version of theme. All product and other image parameters are adjustable according to needs. We will help you to modify banner sizes.

You can submit ticket on our support area in order to get help http://support.r-genesis.com/

Thanks

Any news on a version for opencart 2.0?

R_GENESIS

Hi

We are working on new version of theme and we will release update once opencart more stable version release after 2.0. It might take some time may be.

Thanks

Hii

I am using this theme on website http://mykonoscosmo.com/. so i am getting below problem

1. slideshow is not loading in first time its require refresh page 2. Responsive is not working as i seen in demo. Image is not resizing proportionally.

Regards Binod

R_GENESIS

Hi

Thank you for purchasing theme. Please find your answers below.

1) As we can see on your site, There are some issue with jQuery loading from google CDN library or might be your hosting use some caching system that affecting on jQuery load. Please check our demo themes it is working perfectly fine without any issue.

http://rgenesis.com/themeforest/Cupid-RGen-OpenCart-Store-Template/demo3/ 2) As you see on your site view source some fixed width and height parameters apply on slider images Those are not part of theme coding that you can check in our demo themes. http://rgenesis.com/themeforest/Cupid-RGen-OpenCart-Store-Template/demo3/ Might be some coding changes done in theme files. Please fix these changes that will resolve your issue.

Please note we do not offer support on issue occurring due to customization of theme code.

Thanks

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