458 comments found

  • Has been a member for 0-1 years

Hi,

It displays if I switch on “Custom Footer status”. Can you help me?

Notice: Undefined variable: getRoute in /home/www/hra-kubb.cz/subdomains/www/catalog/view/theme/rgen-opencart/template/common/footer.tpl on line 11

R_GENESIS

Hi

Please drop us mail via support from for all technical assistance

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United States

I’m using theme 4 (the dark theme) and the default text color is a light grey color and I’d like to make all my default text white in the css stylesheet?

Default-user

I sent a message to Support…

R_GENESIS

Hi

Reply sent in mail please check

Thanks

Default-user

Thank you so much…that worked perfect. And I don’t think you received the 2 part of my support ticket. I responded with and attachment to for my second question.

Default-user

I was able to figure out 2nd question….thanks again

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi, I just updated my theme after not updating for a year. i was previously on v1.3, so i changed all the files that needed to be replaced from v1.4 and v.1.5 . however, after i’ve done that, when i go to the webpage: 1. my menu is missing 2. i can’t seem to upload the Facebook iframe code. it returns with this error message: Not Acceptable An appropriate representation of the requested resource /admin/index.php could not be found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. (i got my Facebook iframe code from https://developers.facebook.com/docs/plugins/like-box-for-pages )

am i doing something wrongly? please help!

R_GENESIS

Hi

Please find answers below

1) Please install vQmod-opencart extension 2.4.1+, New theme dose not work with out vQmod extension Also please refer change log theme upgrade instructions that will help to update theme proplery

2) This is due to hosting firewall security may be. Please ask hosting to set rules according to site needs

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hi,

Is there a way I can disable cloud zoom and use colorbox?

Regards

WaiTing

R_GENESIS

Hi,

Please submit ticket on our support page with your URL details so we can guide you. http://support.r-genesis.com/

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
chelu Purchased

Hi,

I’ve purchased R.Gen Cupid some time ago and I love it. My question is… I want to increase the description length on product block “div.description”.

I’ve been searching the correct .tpl file to modify it without any success.

Thanks for your support.

R_GENESIS

Hi

You can make changes in opencart core files or create quick vqmod file to make this changes

Please follow these steps to make changes on category page
1) Open file => \catalog\controller\product\category.php

2) Find ==>   0, 100) . '..'

3) And increase character count according to your needs

Thanks

Default-user
chelu Purchased

Many thanks. I’ve modified featured.php instead of category.php to get the desired effect, but your answer is also valid.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, Will this theme work with the latest 1.5.6.4?

Thanks

R_GENESIS

Hi

Yes theme is compatible with new version of opencart

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hii

nice theme i am using this theme in http://twofeet.in/. So product image not resizing according to theme. Please check url or visit http://twofeet.in/index.php?route=product/category&path=59. You fill find different image size. So kindly suggest

Regards Binod

Default-user

Hii kind check product page for http://twofeet.in/. Prices is showing two times so kindly check this one too

Default-user

hiii price problem its because of my mistake so kindly ignour this but plz take care of image resizing problem

R_GENESIS

Hi

As you can see all images are already resized perfectly based on image parameters entered in system > settings > image tab however all original source images are not in same dimensions that is the issue. Please upload all original source images with same dimensions that will resolve your issue.

Thanks

  • Has been a member for 0-1 years

How to make the navigation menu a MEGA MENU?

I want to display it this way: BOOKS Author Title

MAGAZINES Time Sample 1 Sample 2

R_GENESIS

Hi

Thank you for interest in theme. Unfortunately theme dose not have any mega menu feature currently.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hello R_GENESIS ,

thank you for the beautiful theme i have a problem with slideshow in my arabic page in english page every thing is fine , the problem only with arabic page the slideshow doesn’t work .. what i can do for it ?

R_GENESIS

Hi,

Please submit ticket on our support page with your URL to check issue. http://support.r-genesis.com/

Thanks

  • Has been a member for 0-1 years

Hello,

Not the Cart icon appears in my shop .. Only a wish list and my account appears. the cart will not appear

Default-user

Hi, Can you help me? I bought this theme for a client. But it does not appear on the cart at the top of the page .. “My account” and “wish list” appears . But the cart as shown in the demo will not appear.. It is urgent to help me? Thanks

R_GENESIS

Hi,

Please submit ticket on our support page with your URL to check issue. http://support.r-genesis.com/

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
hitmans Purchased

I install OC SEO-PACK PRO.

In the category of issues such error. Parse error: syntax error, unexpected ’<’ in /var/www/vh-7517/data/www/vags.com.ua/vqmod/vqcache/vq2-catalog_view_theme_rgen-cupid_template_product_category.tpl on line 27

According to this line of code like this. <?php require(DIR_APPLICATION . ‘controller/product/admin-bar-category.php’); ?>

R_GENESIS

Hi,

Please submit ticket on our support page with your URL to check issue. http://support.r-genesis.com/

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi Thanks for your creation. I would like to ask, how do I configurate the background of the sub-menu, I cannot find the option. thz

R_GENESIS

Hi

Please submit ticket on our support page for all technical help. http://support.r-genesis.com/

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, i have had this theme for a while now and love it but when customising it I have come to a stand still.

The picture sizes are all as they should be but there is a big white box around the picture, can this colour be changed or removed? As my pictures are dark this does not look good.

Also the writing in the header with the welcome message and search bar ect…..can this be made bigger as it is barely visable.

As it has been a while i cannot remember my login details to open a support ticket.

www.glamandglitter.co.uk

Default-user

hi with regards to the above message can you also tell me how i can change the colours of the icons in the boxes eg….cart, wishlist, search ect. i have tried changing every single colour in the theme colours section but still they remain the same pink colour…... if you look on my page you will see what i mean. thanks.

R_GENESIS

Hi

Please submit ticket on our support page for all technical help. Currently your site display in maintenance mode

http://support.r-genesis.com/

Thanks

Default-user

Hi i have submitted a ticket but had no reply. thanks

R_GENESIS

Hi

Reply sent on ticket. Please check.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hii

I just facing some problem in my shopping portal in home page some row showing 3 products and some row showing 4 products so kindly fix it. url http://www.twofeet.in/

Regards Binod

Regards Binod

R_GENESIS

Hi

You can use below CSS code to fix your issue

.box.boxprd-grid .box-product .prd-block {
    margin-right: 20px;
}

Thanks

Default-user

i updated stylesheet.css but no result. Problem is came when i activate google found and increase font size

Default-user

waiting for your reply

R_GENESIS

Hi,

Please submit ticket on our support area with your URL and admin details. Our developers will help you to fix your issue.

http://support.r-genesis.com/

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hii

we are not able registered kindly give us mail id so that i can forward issue to your id

Regard Binod

R_GENESIS

Hi

Alternatively you can also drop us mail from our profile page as well

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hii

We are not able to type Anti-Spam Text result not able to registered so kindly give support as we are already lost too much time

Regards Binod

R_GENESIS

Hi

We apologies for inconvenience but captcha is working perfectly fine on our support page. You can submit ticket on our support area.

Thanks

  • Has been a member for 0-1 years

Hey, I need this template. But I want to be sure if it supports blogging. Thank you

R_GENESIS

Hi

Thank you for interest in theme. Unfortunately there is no blog feature in theme. You can use some extension to add blog in theme but that require some front end display changes to use it with theme.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Netherlands
MCorneth Purchased

When I view the webshop on my mobile phone the logo is not resizing to the mobile viewport. Is there an option I need to switch to make the logo responsive?

R_GENESIS

Hi,

Please submit ticket on our support page with your URL details so we can help you. http://support.r-genesis.com/

Thanks

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